At a Glance
- Tasks: Support the General Manager in running a vibrant Lounge and ensuring customer satisfaction.
- Company: Join a fast-growing hospitality brand known for its amazing team culture.
- Benefits: Enjoy staff food, 50% off meals, paid breaks, and 28 days holiday.
- Other info: Great opportunities for personal development and shared tips across the team.
- Why this job: Be part of a community-focused team and drive sales while developing your career.
- Qualifications: Experience in hospitality with strong people management and attention to detail.
The predicted salary is between 25000 - 30000 £ per year.
Lounges are pretty special places, and what makes them so special are the brilliant people who run them. As Assistant Manager, you'll be supporting the General Manager to maintain that brilliance across the team, delivering 14 great shifts to make sure that every customer leaves happy. You'll support the day-to-day running of the Lounge from rotas and team engagement to customer feedback.
You'll be involved with driving sales, team retention, training, customer service and maintaining high standards. You never settle for second best and you make it your mission for your Lounge to be the place to go for the local community.
- Overtime pay for every hour worked over contracted hours
- Staff food on every shift
- 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club and Brightside
- Paid breaks
- 28 days holiday (inclusive of Bank Holidays) pro rata
- Enhanced maternity and paternity pay after 2 years service
- Company pension scheme
- Long service awards
- Emotional and practical support via the Licenced Trade Charity
- Great opportunity for personal development and career progression in a fast growing business
- Achievable bonuses
- Tips shared equally across the team, based on hours worked
You are probably an existing Assistant Manager, Deputy Manager or Supervisor with a background in restaurants, bars, cafés or coffee shops. You will have experience of working in a bar environment with serving freshly made food and drinks preparation. A natural talent and passion for hospitality and an amazing people manager with a flair for talent spotting. Good literacy skills alongside excellent attention to detail to support reporting on KPIs. Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales. Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.
Assistant Support Manager in Manchester employer: Lounge Café Bars
Join a vibrant team at our Stretford Lounge, where we prioritise a supportive work culture and employee growth. As an Assistant Support Manager, you'll enjoy benefits like overtime pay, generous discounts, and opportunities for personal development in a fast-growing business that values your contributions and fosters a sense of community.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Support Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at lounges or similar venues. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Show up in person! If you’re eyeing a specific lounge, pop in for a coffee and chat with the team. It’s a great way to make a memorable impression and show your enthusiasm for the role.
✨Tip Number 3
Prepare for the interview by knowing the lounge's vibe inside out. Familiarise yourself with their menu, values, and customer feedback. This will help you demonstrate how you can contribute to making every customer leave happy.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for passionate individuals like you. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Assistant Support Manager in Manchester
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your passion and how you've made a difference in previous roles. We want to see that you genuinely care about creating great experiences for customers!
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your relevant skills and experiences that align with what we're looking for in an Assistant Support Manager. This shows us that you've done your homework and are serious about joining our team.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and enthusiasm without wading through unnecessary fluff.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values while you're at it!
How to prepare for a job interview at Lounge Café Bars
✨Know Your Lounge
Before the interview, do your homework on the company and its lounges. Familiarise yourself with their menu, values, and what makes them special. This will show your genuine interest and help you connect your experience to their specific needs.
✨Showcase Your People Skills
As an Assistant Support Manager, you'll be managing a team and engaging with customers. Prepare examples of how you've successfully led teams or improved customer experiences in the past. Highlight your ability to motivate others and create a positive atmosphere.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations, like dealing with customer complaints or managing staff conflicts. Think of real-life scenarios from your previous roles and how you resolved them, demonstrating your problem-solving skills.
✨Demonstrate Your Passion for Hospitality
Let your enthusiasm for the hospitality industry shine through. Share why you love working in this field and how you keep up with trends. This passion can set you apart and show that you're committed to making the lounge a great place for both staff and customers.
