At a Glance
- Tasks: Support the General Manager in delivering exceptional customer experiences and team engagement.
- Company: Join a vibrant hospitality brand focused on community and customer satisfaction.
- Benefits: Enjoy staff food, discounts, paid breaks, and 28 days holiday pro rata.
- Other info: Achievable bonuses and tips shared equally across the team.
- Why this job: Be part of a fast-growing business with opportunities for personal development and career progression.
- Qualifications: Experience in hospitality management and a passion for people and service.
The predicted salary is between 25000 - 30000 £ per year.
As Assistant Manager, you'll be supporting the General Manager to maintain that brilliance across the team, delivering 14 great shifts to make sure that every customer leaves happy. You'll support the day-to-day running of the Lounge from rotas and team engagement to customer feedback. You'll be involved with driving sales, team retention, training, customer service and maintaining high standards. You never settle for second best and you make it your mission for your Lounge to be the place to go for the local community.
- Overtime pay for every hour worked over contracted hours
- Staff food on every shift
- 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club and Brightside
- Paid breaks
- 28 days holiday (inclusive of Bank Holidays) pro rata
- Enhanced maternity and paternity pay after 2 years service
- Company pension scheme
- Long service awards
- Emotional and practical support via the Licenced Trade Charity
- Great opportunity for personal development and career progression in a fast growing business
- Achievable bonuses
- Tips shared equally across the team, based on hours worked
You are probably an existing Assistant Manager, Deputy Manager or Supervisor with a background in restaurants, bars, cafés or coffee shops. You will have experience of working in a bar environment with serving freshly made food and drinks preparation. A natural talent and passion for hospitality and an amazing people manager with a flair for talent spotting. Good literacy skills alongside excellent attention to detail to support reporting on KPIs. Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales. Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.
Assistant Support Manager in Kendal employer: Lounge Café Bars
As an Assistant Support Manager at our Kendal location, you'll thrive in a vibrant work culture that prioritises team engagement and customer satisfaction. With benefits like overtime pay, generous discounts, and opportunities for personal development, we ensure that our employees feel valued and supported. Join us in creating a welcoming community hub where your passion for hospitality can shine and lead to meaningful career progression.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Support Manager in Kendal
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for an Assistant Support Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your game face on for interviews! Research the company culture and prepare to showcase your passion for hospitality. Be ready to share examples of how you've driven sales and engaged teams in previous roles – this is your chance to shine!
✨Tip Number 3
Don’t just apply anywhere; apply through our website! We love seeing candidates who are genuinely interested in joining our team. Tailor your application to highlight your experience in bars and restaurants, and show us why you're the perfect fit for our Lounge.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in making a lasting impression. It shows your enthusiasm for the role and keeps you fresh in the minds of the hiring team.
We think you need these skills to ace Assistant Support Manager in Kendal
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your love for the hospitality industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating great experiences for customers and supporting your team.
Highlight Relevant Experience:Make sure to showcase any previous roles you've had in restaurants, bars, or cafes. We’re keen to see how your background aligns with the Assistant Support Manager position, so don’t hold back on those details!
Be Detail-Oriented:Since we value attention to detail, ensure your application is free from typos and errors. A well-structured application reflects your ability to maintain high standards, which is crucial for this role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and ready to join our team!
How to prepare for a job interview at Lounge Café Bars
✨Know Your Stuff
Make sure you’re familiar with the company’s values and the specific role of Assistant Support Manager. Research their approach to customer service and team engagement, as well as any recent news or developments. This shows you’re genuinely interested and prepared.
✨Showcase Your Experience
Prepare examples from your past roles that highlight your skills in managing teams, driving sales, and maintaining high standards. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Engage with Enthusiasm
During the interview, demonstrate your passion for hospitality and people management. Share your vision for how you would contribute to making the Lounge a go-to spot in the community. A positive attitude can really set you apart!
✨Ask Smart Questions
Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This not only shows your interest but also helps you gauge if the company is the right fit for you. It’s a two-way street!
