At a Glance
- Tasks: Support the General Manager in delivering exceptional customer experiences and managing daily operations.
- Company: Join a vibrant team at a popular local Lounge with a community focus.
- Benefits: Enjoy staff food, 50% off meals, paid breaks, and 28 days holiday pro rata.
- Other info: Earn tips, bonuses, and enjoy enhanced maternity/paternity pay after two years.
- Why this job: Be part of a fast-growing business with opportunities for personal development and career progression.
- Qualifications: Experience in hospitality, strong people management skills, and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
As Assistant Manager, you'll be supporting the General Manager to maintain that brilliance across the team, delivering 14 great shifts to make sure that every customer leaves happy. You'll support the day-to-day running of the Lounge from rotas and team engagement to customer feedback. You'll be involved with driving sales, team retention, training, customer service and maintaining high standards. You never settle for second best and you make it your mission for your Lounge to be the place to go for the local community.
Benefits include:
- Overtime pay for every hour worked over contracted hours
- Staff food on every shift
- 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club and Brightside
- Paid breaks
- 28 days holiday (inclusive of Bank Holidays) pro rata
- Enhanced maternity and paternity pay after 2 years service
- Company pension scheme
- Long service awards
- Emotional and practical support via the Licenced Trade Charity
- Great opportunity for personal development and career progression in a fast growing business
- Achievable bonuses
- Tips shared equally across the team, based on hours worked
You are probably an existing Assistant Manager, Deputy Manager or Supervisor with a background in restaurants, bars, cafés or coffee shops. You will have experience of working in a bar environment with serving freshly made food and drinks preparation. A natural talent and passion for hospitality and an amazing people manager with a flair for talent spotting. Good literacy skills alongside excellent attention to detail to support reporting on KPIs. Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales. Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.
Assistant Taproom Manager in Ilkley employer: Lounge Café Bars
As an Assistant Taproom Manager at our vibrant Ilkley location, you'll thrive in a supportive and dynamic work culture that prioritises team engagement and customer satisfaction. With generous benefits including overtime pay, staff meals, and a strong focus on personal development, we empower our employees to grow within a fast-paced environment while enjoying a rewarding career in hospitality. Join us to be part of a community-driven establishment where your passion for service and leadership can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Taproom Manager in Ilkley
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with their needs, especially around team engagement and customer service. We want you to shine!
✨Tip Number 3
Show off your passion for hospitality! During the interview, share specific examples of how you've gone above and beyond for customers or improved team dynamics. This will demonstrate that you’re not just looking for a job, but a place where you can make a real impact.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for their team!
We think you need these skills to ace Assistant Taproom Manager in Ilkley
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your love for the hospitality industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating great experiences for customers and supporting your team.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in bars or restaurants. We’re looking for specific examples of how you've driven sales, engaged with teams, and maintained high standards in your previous roles.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate good literacy skills, so make sure your writing is clear and free from jargon. Highlight your key achievements and skills without waffling on too much!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Lounge Café Bars
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company’s values and what they stand for. Research their menu, understand their customer base, and be ready to discuss how you can contribute to making the Lounge the go-to spot in the community.
✨Showcase Your People Skills
As an Assistant Manager, your ability to engage with both customers and team members is crucial. Prepare examples of how you've successfully managed teams or resolved customer issues in the past. This will demonstrate your natural talent for hospitality and people management.
✨Be Ready to Discuss KPIs
Since the role involves reporting on KPIs, brush up on your knowledge of sales building and labour forecasts. Be prepared to talk about how you’ve used data to drive performance in previous roles, as this shows you’re detail-oriented and results-driven.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
