At a Glance
- Tasks: Support the General Manager in delivering exceptional customer experiences and managing daily operations.
- Company: Join a vibrant team at a popular local Lounge with a focus on community.
- Benefits: Enjoy staff food, 50% off meals, paid breaks, and 28 days holiday pro rata.
- Other info: Achievable bonuses and tips shared equally across the team.
- Why this job: Be part of a fast-growing business with opportunities for personal development and career progression.
- Qualifications: Experience in hospitality, strong people management skills, and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
As Assistant Manager, you'll be supporting the General Manager to maintain that brilliance across the team, delivering 14 great shifts to make sure that every customer leaves happy. You'll support the day-to-day running of the Lounge from rotas and team engagement to customer feedback. You'll be involved with driving sales, team retention, training, customer service and maintaining high standards. You never settle for second best and you make it your mission for your Lounge to be the place to go for the local community.
- Overtime pay for every hour worked over contracted hours
- Staff food on every shift
- 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club and Brightside
- Paid breaks
- 28 days holiday (inclusive of Bank Holidays) pro rata
- Enhanced maternity and paternity pay after 2 years service
- Company pension scheme
- Long service awards
- Emotional and practical support via the Licenced Trade Charity
- Great opportunity for personal development and career progression in a fast growing business
- Achievable bonuses
- Tips shared equally across the team, based on hours worked
You are probably an existing Assistant Manager, Deputy Manager or Supervisor with a background in restaurants, bars, cafés or coffee shops. You will have experience of working in a bar environment with serving freshly made food and drinks preparation. A natural talent and passion for hospitality and an amazing people manager with a flair for talent spotting. Good literacy skills alongside excellent attention to detail to support reporting on KPIs. Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales. Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.
Assistant Support Manager in Ilkley employer: Lounge Café Bars
As an Assistant Support Manager at our Ilkley location, you'll thrive in a vibrant work culture that prioritises team engagement and customer satisfaction. With benefits like overtime pay, generous discounts, and opportunities for personal development, we are committed to fostering your growth in a fast-paced environment where your contributions truly matter. Join us to be part of a community-focused team that celebrates success and rewards hard work.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Support Manager in Ilkley
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know about openings for Assistant Support Manager roles. A friendly chat can sometimes lead to opportunities that aren't even advertised!
✨Tip Number 2
Show off your personality! When you get the chance for an interview or informal meet-up, let your passion for hospitality shine through. Share stories about how you've made customers happy and how you’ve driven team success in previous roles.
✨Tip Number 3
Be proactive! If you see a Lounge, Cosy Club, or Brightside nearby, pop in and chat with the staff. Express your interest in working there and ask about any upcoming vacancies. It shows initiative and could put you on their radar!
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for the perfect role. Plus, it’s a great way to ensure your application gets seen by the right people. Don’t miss out on your dream job!
We think you need these skills to ace Assistant Support Manager in Ilkley
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your love for the hospitality industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating great experiences for customers and supporting your team.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience. If you've worked in bars or restaurants before, share specific examples of how you've driven sales or improved customer satisfaction. We love seeing how your background aligns with our values!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate good literacy skills, so make sure your writing is polished and easy to read. This will help us see your attention to detail right from the start!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Lounge Café Bars
✨Know Your Stuff
Make sure you understand the ins and outs of the Assistant Manager role. Familiarise yourself with the key responsibilities like team engagement, customer feedback, and driving sales. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
As a people manager, it's crucial to demonstrate your ability to engage and motivate a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. This will highlight your natural talent for hospitality and your flair for talent spotting.
✨Be Ready to Discuss KPIs
Since the role involves reporting on KPIs, brush up on your knowledge of sales building and labour forecasts. Be prepared to discuss how you've used data to drive performance in previous roles. This shows that you have the analytical skills needed to support the day-to-day running of the Lounge.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, and opportunities for personal development. This not only shows your enthusiasm for the role but also helps you gauge if the company is the right fit for you.
