At a Glance
- Tasks: Support the General Manager in delivering exceptional customer experiences and managing daily operations.
- Company: Join a vibrant café chain known for its community spirit and great atmosphere.
- Benefits: Enjoy staff food, discounts, paid breaks, and 28 days holiday pro rata.
- Other info: Achievable bonuses and tips shared equally across the team.
- Why this job: Be part of a fast-growing business with opportunities for personal development and career progression.
- Qualifications: Experience in hospitality, strong people management skills, and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
As Assistant Manager, you'll be supporting the General Manager to maintain that brilliance across the team, delivering 14 great shifts to make sure that every customer leaves happy. You'll support the day-to-day running of the Lounge from rotas and team engagement to customer feedback. You'll be involved with driving sales, team retention, training, customer service and maintaining high standards. You never settle for second best and you make it your mission for your Lounge to be the place to go for the local community.
- Overtime pay for every hour worked over contracted hours
- Staff food on every shift
- 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club and Brightside
- Paid breaks
- 28 days holiday (inclusive of Bank Holidays) pro rata
- Enhanced maternity and paternity pay after 2 years service
- Company pension scheme
- Long service awards
- Emotional and practical support via the Licenced Trade Charity
- Great opportunity for personal development and career progression in a fast growing business
- Achievable bonuses
- Tips shared equally across the team, based on hours worked
You are probably an existing Assistant Manager, Deputy Manager or Supervisor with a background in restaurants, bars, cafés or coffee shops. You will have experience of working in a bar environment with serving freshly made food and drinks preparation. A natural talent and passion for hospitality and an amazing people manager with a flair for talent spotting. Good literacy skills alongside excellent attention to detail to support reporting on KPIs. Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales. Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.
Assistant Manager - Café in Ilkley employer: Lounge Café Bars
As an Assistant Manager at our Ilkley café, you'll be part of a vibrant team dedicated to creating memorable experiences for our customers. We pride ourselves on a supportive work culture that values personal development and offers generous benefits such as overtime pay, staff meals, and a company pension scheme. Join us in a fast-growing business where your passion for hospitality can flourish, and enjoy the unique advantage of being a key player in a beloved local establishment.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager - Café in Ilkley
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know about openings at cafés or restaurants. A friendly chat can sometimes lead to opportunities that aren't even advertised!
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for hospitality shine through. Share stories about how you've made customers happy or how you've motivated your team – it’s all about making that personal connection.
✨Tip Number 3
Be proactive! If you see a café or restaurant you love, don’t wait for them to post a job. Pop in, chat with the manager, and express your interest. Sometimes, the best jobs are filled before they even hit the job boards!
✨Tip Number 4
Apply through our website! We’ve got loads of great roles waiting for passionate people like you. Plus, it’s a straightforward way to get your application noticed by the right folks in our team.
We think you need these skills to ace Assistant Manager - Café in Ilkley
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the café scene shine through! Share experiences that highlight your passion for customer service and how you’ve made a difference in previous roles. We want to see that you’re not just looking for a job, but that you genuinely care about creating a great experience for every customer.
Be Specific About Your Experience:Don’t just list your past jobs; tell us what you did in those roles! Mention specific tasks like managing rotas, training staff, or driving sales. We’re keen to know how your skills align with what we’re looking for, so make sure to connect the dots for us!
Keep It Professional Yet Friendly:While we love a casual vibe, remember that this is still a job application. Use a friendly tone but keep it professional. Show us your personality, but also demonstrate that you understand the importance of professionalism in a café environment.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at Lounge Café Bars
✨Know Your Café Inside Out
Before the interview, make sure you research the café's menu, values, and community involvement. This will help you demonstrate your passion for the role and show that you're genuinely interested in making the café a local hotspot.
✨Showcase Your People Skills
As an Assistant Manager, you'll be managing a team and engaging with customers. Prepare examples of how you've successfully led a team or resolved customer issues in the past. This will highlight your people management skills and your commitment to excellent customer service.
✨Be Ready to Discuss KPIs
Brush up on your knowledge of key performance indicators relevant to the café environment. Be prepared to discuss how you've used KPIs in previous roles to drive sales and improve team performance. This shows that you understand the business side of things.
✨Demonstrate Your Passion for Hospitality
Let your enthusiasm for the hospitality industry shine through during the interview. Share stories about what excites you about working in cafés and how you plan to create a welcoming atmosphere for both staff and customers. This will resonate well with the interviewers.
