At a Glance
- Tasks: Support the General Manager in running a vibrant café and ensuring customer satisfaction.
- Company: Join a fast-growing café brand known for its amazing team culture.
- Benefits: Enjoy staff food, 50% off meals, paid breaks, and 28 days holiday.
- Other info: Opportunities for personal development and career progression await you!
- Why this job: Be part of a community hub and make a real impact on customer experiences.
- Qualifications: Experience in hospitality management and a passion for great service.
The predicted salary is between 25000 - 30000 £ per year.
Lounges are pretty special places, and what makes them so special are the brilliant people who run them. As Assistant Manager, you'll be supporting the General Manager to maintain that brilliance across the team, delivering 14 great shifts to make sure that every customer leaves happy. You'll support the day-to-day running of the Lounge from rotas and team engagement to customer feedback.
You'll be involved with driving sales, team retention, training, customer service and maintaining high standards. You never settle for second best and you make it your mission for your Lounge to be the place to go for the local community.
- Overtime pay for every hour worked over contracted hours
- Staff food on every shift
- 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club and Brightside
- Paid breaks
- 28 days holiday (inclusive of Bank Holidays) pro rata
- Enhanced maternity and paternity pay after 2 years service
- Company pension scheme
- Long service awards
- Emotional and practical support via the Licenced Trade Charity
- Great opportunity for personal development and career progression in a fast growing business
- Achievable bonuses
- Tips shared equally across the team, based on hours worked
You are probably an existing Assistant Manager, Deputy Manager or Supervisor with a background in restaurants, bars, cafés or coffee shops. You will have experience of working in a bar environment with serving freshly made food and drinks preparation. A natural talent and passion for hospitality and an amazing people manager with a flair for talent spotting. Good literacy skills alongside excellent attention to detail to support reporting on KPIs. Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales. Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.
Locations
Assistant Manager - Café in Hexham, Northumberland employer: Lounge Café Bars
At Hexham Lounges, we pride ourselves on creating a vibrant and supportive work environment where our team members can thrive. As an Assistant Manager, you'll enjoy a range of benefits including generous discounts, paid breaks, and opportunities for personal development in a fast-growing business. Join us to be part of a community-focused team that values your contributions and offers a pathway for career progression.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager - Café in Hexham, Northumberland
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time in the café or lounge if you can. This will help you understand the vibe and what makes it special, so you can show how you fit right in.
✨Tip Number 2
Prepare for situational questions! Think about times you've handled customer feedback or driven sales in your previous roles. We want to hear those stories that showcase your skills and passion for hospitality.
✨Tip Number 3
Show off your people skills! As an Assistant Manager, you'll be leading a team, so be ready to discuss how you engage and motivate others. Share examples of how you've built strong relationships in past jobs.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you note to express your appreciation. It shows you're genuinely interested and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Assistant Manager - Café in Hexham, Northumberland
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your love for the café scene shine through! Share experiences that highlight your passion for delivering great customer service and how you’ve made a difference in previous roles.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Assistant Manager role. Use keywords from the job description and showcase your relevant experience in managing teams, driving sales, and maintaining high standards.
Highlight Your People Skills:As an Assistant Manager, you'll be all about team engagement and customer satisfaction. In your application, emphasise your ability to connect with people, manage a diverse team, and create a positive atmosphere in the café.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to see your application and get to know you better. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Lounge Café Bars
✨Know Your Café Inside Out
Before the interview, make sure you research the café and its unique offerings. Familiarise yourself with their menu, values, and community involvement. This will show your genuine interest and help you connect your experience to their specific needs.
✨Showcase Your People Skills
As an Assistant Manager, you'll be leading a team and engaging with customers. Prepare examples of how you've successfully managed teams or resolved customer issues in the past. Highlight your ability to motivate others and create a positive atmosphere.
✨Demonstrate Your Sales Savvy
Be ready to discuss strategies you've used to drive sales and improve customer satisfaction. Think about specific KPIs you've met or exceeded in previous roles and how you can apply that knowledge to enhance the café's performance.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask during the interview. This could be about their approach to team training, how they handle customer feedback, or what their vision is for the café's future. It shows you're engaged and thinking about how you can contribute.
