At a Glance
- Tasks: Support the General Manager in delivering exceptional customer experiences and managing daily operations.
- Company: Join a vibrant team at Glossop Lounges, known for their welcoming atmosphere.
- Benefits: Enjoy staff food, 50% off meals, paid breaks, and 28 days holiday.
- Other info: Achievable bonuses and tips shared equally across the team.
- Why this job: Be part of a fast-growing business with opportunities for personal development and career progression.
- Qualifications: Experience in hospitality management and a passion for people and service.
The predicted salary is between 30000 - 35000 £ per year.
Lounges are pretty special places, and what makes them so special are the brilliant people who run them. As Assistant Manager, you'll be supporting the General Manager to maintain that brilliance across the team, delivering 14 great shifts to make sure that every customer leaves happy. You'll support the day-to-day running of the Lounge from rotas and team engagement to customer feedback.
You'll be involved with driving sales, team retention, training, customer service and maintaining high standards. You never settle for second best and you make it your mission for your Lounge to be the place to go for the local community.
- Overtime pay for every hour worked over contracted hours!
- Staff food on every shift
- 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club and Brightside
- Paid breaks
- 28 days holiday (inclusive of Bank Holidays) pro rata
- Enhanced maternity and paternity pay after 2 years service
- Company pension scheme
- Long service awards
- Emotional and practical support via the Licenced Trade Charity
- Great opportunity for personal development and career progression in a fast growing business
- Achievable bonuses
- Tips shared equally across the team, based on hours worked
You are probably an existing Assistant Manager, Deputy Manager or Supervisor with a background in restaurants, bars, cafés or coffee shops. You will have experience of working in a bar environment with serving freshly made food and drinks preparation. A natural talent and passion for hospitality and an amazing people manager with a flair for talent spotting. Good literacy skills alongside excellent attention to detail to support reporting on KPIs. Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales. Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.
Deputy/Assistant Manager in Glossop employer: Lounge Café Bars
At Glossop Lounges, we pride ourselves on creating a vibrant and supportive work environment where our team members can thrive. As an Assistant Manager, you'll enjoy a range of benefits including generous discounts, paid breaks, and opportunities for personal development in a fast-growing business. Join us to be part of a community-focused team that values your contributions and offers a pathway for career progression.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy/Assistant Manager in Glossop
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time in the Lounge or check out their social media. This will help you understand what makes them tick and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Prepare for situational questions! Think about times you've handled customer feedback or driven sales in your previous roles. We want to hear your stories, so practice articulating them clearly and confidently.
✨Tip Number 3
Show off your people skills! As an Assistant Manager, you'll be leading a team, so highlight your experience in team engagement and training. Share examples of how you've motivated your team to deliver great service.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Deputy/Assistant Manager in Glossop
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your passion and how you've made a difference in previous roles. We want to see that you’re not just looking for a job, but that you genuinely care about creating amazing experiences for customers.
Tailor Your Application:Make sure to customise your application to fit the role of Assistant Manager. Highlight your relevant experience in managing teams, driving sales, and maintaining high standards. We appreciate when candidates take the time to align their skills with what we’re looking for, so don’t be shy about showcasing your strengths!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon that might confuse us. We love a well-structured application that’s easy to read, so make sure to organise your thoughts and present them in a logical manner.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to us. Plus, it shows you’re keen on joining our team at Lounge, Cosy Club, or Brightside!
How to prepare for a job interview at Lounge Café Bars
✨Know Your Lounge
Before the interview, make sure you know all about the Lounge brand and what makes it special. Familiarise yourself with their menu, values, and community involvement. This will show your genuine interest and help you connect with the interviewers.
✨Showcase Your People Skills
As an Assistant Manager, you'll be managing a team and engaging with customers. Prepare examples of how you've successfully led a team or resolved customer issues in the past. Highlight your passion for hospitality and your ability to spot and nurture talent.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations, like managing a busy shift or dealing with customer feedback. Think through potential scenarios beforehand and have clear, structured responses ready to demonstrate your problem-solving skills.
✨Demonstrate Your Sales Savvy
Since driving sales is a key part of the role, come prepared with ideas on how you could boost sales and improve customer experience. Discuss any previous successes in sales building and how you can apply those strategies to the Lounge.
