At a Glance
- Tasks: Lead a vibrant team to ensure every customer leaves happy and satisfied.
- Company: Join a fast-growing hospitality brand known for its brilliant atmosphere.
- Benefits: Enjoy tips, paid breaks, 50% off food and drinks, and 28 days holiday.
- Other info: Great opportunities for personal development and career progression await you.
- Why this job: Be part of a dynamic environment where your leadership makes a real difference.
- Qualifications: Experience in hospitality with a passion for delivering exceptional service.
The predicted salary is between 25000 - 30000 £ per year.
Lounges are pretty special places, and what makes them so special are the brilliant people who run them. As Supervisor, you'll be supporting the management team to maintain that brilliance, delivering 14 great shifts with the team to make sure that every customer leaves happy. Which they tend to do. Because of your brilliant supervision. Brilliant!
It's all about the bustle. You'll lead from the front, setting the pace high for the team so everyone delivers on time, every time. You're all over the detail, never settle for second best and you make it your mission for your Lounge to be the place to go for the local community. It's not a job for the faint hearted, but you know you've got what it takes.
The Good Stuff
- Tips shared equally across the team, based on hours worked
- Paid breaks
- Staff food on every shift, regardless of hours worked
- 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club and Brightside
- 28 days holiday (inclusive of Bank Holidays) pro rata
- Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers)
- Christmas and Boxing Day off!
- The best staff party - Loungefest
- Emotional and practical support via the Licenced Trade Charity
- Power over your pay with Wagestream
- Company pension scheme
- Long service awards
- Great opportunity for personal development and career progression in a fast-growing business
What you'll bring:
- You are probably an existing Supervisor, Team Leader or an epic front of house team member ready to take their first step into management with a background in restaurants, bars, cafés or coffee shops.
- You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
- A natural talent and passion for hospitality.
- Extremely driven and relentless at overcoming challenges or obstacles.
- Good literacy skills alongside excellent attention to detail to support reporting on KPIs.
- Good communication skills with the ability to build rapport and trust.
- Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales.
- Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.
If you want to find out more about us, follow us on LinkedIn and Instagram @thelounges.
Front of House Supervisor - Lancaster employer: Lounge Café Bars
As a Front of House Supervisor at our vibrant Lancaster Lounge, you'll be part of a dynamic team that thrives on delivering exceptional customer experiences. We offer a supportive work culture with shared tips, generous staff discounts, and opportunities for personal development in a fast-growing business. With 28 days of holiday, paid breaks, and unique perks like Loungefest, we ensure our employees feel valued and motivated to excel in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Supervisor - Lancaster
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in with their team.
✨Tip Number 2
Practice your pitch! Be ready to talk about your experience and how it relates to the role of Front of House Supervisor. Highlight your passion for hospitality and any relevant achievements.
✨Tip Number 3
Show your personality! During the interview, let your enthusiasm shine through. They want someone who can lead a team and create a great atmosphere, so be yourself and show them what makes you brilliant.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you're keen and keeps you on their radar. Plus, it’s a great chance to reiterate why you’re the perfect fit for the role!
We think you need these skills to ace Front of House Supervisor - Lancaster
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your love for the hospitality industry shine through. Share experiences that highlight your passion and how you’ve made a difference in previous roles. We want to see that you’re not just looking for a job, but that you genuinely care about creating great experiences for customers.
Be Detail-Oriented:Since attention to detail is key for this role, make sure your application reflects that. Double-check for any typos or errors, and ensure your CV is well-structured. We appreciate candidates who take the time to present their information clearly and professionally.
Highlight Your Leadership Skills:If you've got experience leading a team or stepping up in challenging situations, make sure to mention it! We’re looking for someone who can set the pace and inspire others, so share specific examples of how you've motivated your team or handled pressure in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our Lounge family!
How to prepare for a job interview at Lounge Café Bars
✨Know Your Lounge
Before the interview, do your homework on the company and its lounges. Familiarise yourself with their menu, atmosphere, and what makes them special. This will show your passion for the role and help you connect with the interviewers.
✨Showcase Your Leadership Skills
As a Front of House Supervisor, you'll need to lead by example. Prepare examples from your past experiences where you've successfully managed a team or handled a busy shift. Highlight your ability to motivate others and maintain high standards.
✨Be Customer-Centric
The role is all about ensuring customers leave happy. Think of specific instances where you've gone above and beyond for a customer. This will demonstrate your commitment to excellent service and your understanding of the hospitality industry.
✨Prepare for Scenario Questions
Expect questions that assess how you'd handle various situations, like managing a difficult customer or dealing with a busy shift. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure.
