At a Glance
- Tasks: Lead a vibrant team to ensure every customer leaves happy and satisfied.
- Company: Join a fast-growing hospitality brand known for its brilliant atmosphere.
- Benefits: Enjoy tips, paid breaks, 50% off food and drinks, and 28 days holiday.
- Other info: Great opportunities for personal development and career progression await you.
- Why this job: Be part of a dynamic environment where your leadership makes a real difference.
- Qualifications: Experience in hospitality with a passion for delivering exceptional service.
The predicted salary is between 25000 - 30000 £ per year.
Lounges are pretty special places, and what makes them so special are the brilliant people who run them. As Supervisor, you'll be supporting the management team to maintain that brilliance, delivering 14 great shifts with the team to make sure that every customer leaves happy. Which they tend to do. Because of your brilliant supervision. Brilliant!
It's all about the bustle. You'll lead from the front, setting the pace high for the team so everyone delivers on time, every time. You're all over the detail, never settle for second best and you make it your mission for your Lounge to be the place to go for the local community. It's not a job for the faint hearted, but you know you've got what it takes.
The Good Stuff
- Tips shared equally across the team, based on hours worked
- Paid breaks
- Staff food on every shift, regardless of hours worked
- 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club and Brightside
- 28 days holiday (inclusive of Bank Holidays) pro rata
- Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers)
- Christmas and Boxing Day off!
- The best staff party - Loungefest
- Emotional and practical support via the Licenced Trade Charity
- Power over your pay with Wagestream
- Company pension scheme
- Long service awards
- Great opportunity for personal development and career progression in a fast-growing business
What you'll bring:
- You are probably an existing Supervisor, Team Leader or an epic front of house team member ready to take their first step into management with a background in restaurants, bars, cafés or coffee shops.
- You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
- A natural talent and passion for hospitality.
- Extremely driven and relentless at overcoming challenges or obstacles.
- Good literacy skills alongside excellent attention to detail to support reporting on KPIs.
- Good communication skills with the ability to build rapport and trust.
- Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales.
- Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.
If you want to find out more about us, follow us on LinkedIn and Instagram @thelounges.
Front of House Supervisor - Brierley Hill employer: Lounge Café Bars
At our Brierley Hill Lounge, we pride ourselves on creating a vibrant and supportive work environment where every team member is valued. With competitive benefits like shared tips, generous discounts, and opportunities for personal development, we ensure that our staff not only thrive in their roles but also enjoy a fulfilling career in hospitality. Join us to be part of a community-focused team that celebrates success together, making every shift a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Supervisor - Brierley Hill
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in with their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Show off your passion for hospitality! During the interview, share specific examples of how you've gone above and beyond for customers in the past. It’ll show them you’re the right fit for the Front of House Supervisor role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the position.
We think you need these skills to ace Front of House Supervisor - Brierley Hill
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your love for the hospitality industry shine through. Share any experiences that highlight your passion and how you’ve made customers feel special in previous roles.
Be Detail-Oriented:We’re all about the details, so make sure your application reflects that! Double-check for any typos or errors, and ensure your CV is neatly formatted. A polished application shows us you care about quality.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Front of House Supervisor role. Highlight relevant experience and skills that match what we’re looking for in our brilliant team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Lounge Café Bars
✨Know the Lounge Vibe
Before your interview, get a feel for the atmosphere of the Lounge. Visit if you can, or check out their social media to understand their style and customer interactions. This will help you align your answers with their values and show that you're genuinely interested in being part of the team.
✨Showcase Your Leadership Skills
As a Front of House Supervisor, you'll need to lead by example. Prepare examples from your past experiences where you've successfully managed a team or handled a busy shift. Highlight how you motivated your team and ensured customer satisfaction, as this will demonstrate your capability to thrive in a fast-paced environment.
✨Be Detail-Oriented
Attention to detail is key in this role. During the interview, mention specific instances where your attention to detail made a difference, whether it was in service quality, reporting, or managing KPIs. This will reassure them that you won't settle for second best and are committed to maintaining high standards.
✨Prepare Questions About Growth
Show your ambition by asking about personal development opportunities within the company. Inquire about training programmes or career progression paths. This not only shows your interest in the role but also that you're looking to grow with the company, which is something they value highly.
