At a Glance
- Tasks: Support the General Manager in delivering exceptional customer experiences and managing daily operations.
- Company: Join a vibrant team at a popular local Lounge with a community focus.
- Benefits: Enjoy staff food, discounts, paid breaks, and 28 days holiday pro rata.
- Other info: Achievable bonuses and tips shared equally across the team.
- Why this job: Be part of a fast-growing business with great opportunities for personal development.
- Qualifications: Experience in hospitality management and a passion for excellent customer service.
The predicted salary is between 30000 - 35000 £ per year.
As Assistant Manager, you'll be supporting the General Manager to maintain that brilliance across the team, delivering 14 great shifts to make sure that every customer leaves happy. You'll support the day-to-day running of the Lounge from rotas and team engagement to customer feedback. You'll be involved with driving sales, team retention, training, customer service and maintaining high standards. You never settle for second best and you make it your mission for your Lounge to be the place to go for the local community.
Benefits include:
- Overtime pay for every hour worked over contracted hours
- Staff food on every shift
- 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club and Brightside
- Paid breaks
- 28 days holiday (inclusive of Bank Holidays) pro rata
- Enhanced maternity and paternity pay after 2 years service
- Company pension scheme
- Long service awards
- Emotional and practical support via the Licenced Trade Charity
- Great opportunity for personal development and career progression in a fast growing business
- Achievable bonuses
- Tips shared equally across the team, based on hours worked
You are probably an existing Assistant Manager, Deputy Manager or Supervisor with a background in restaurants, bars, cafés or coffee shops. You will have experience of working in a bar environment with serving freshly made food and drinks preparation. A natural talent and passion for hospitality and an amazing people manager with a flair for talent spotting. Good literacy skills alongside excellent attention to detail to support reporting on KPIs. Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales. Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.
Deputy/Assistant Manager in Essex employer: Lounge Café Bars
Join a vibrant team in Southend-on-Sea where your role as Assistant Manager will not only support the General Manager but also foster a culture of excellence and community engagement. With benefits like overtime pay, generous discounts, and opportunities for personal development, you'll thrive in an environment that values your contributions and encourages career progression. Experience a workplace that prioritises employee well-being and celebrates long service, making it a truly rewarding place to build your career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy/Assistant Manager in Essex
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know about openings for Assistant Manager roles. A friendly chat can sometimes lead to opportunities that aren't even advertised!
✨Tip Number 2
Show off your personality! When you get the chance for an interview or informal meet-up, let your passion for hospitality shine through. Share your experiences and how you've made a difference in previous roles – it’s all about making that personal connection.
✨Tip Number 3
Be proactive! If you see a Lounge, Cosy Club, or Brightside nearby, pop in and chat with the team. Express your interest in working there and ask about any upcoming vacancies. It shows initiative and could put you on their radar!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the time to engage with us directly. Let’s make your dream job happen together!
We think you need these skills to ace Deputy/Assistant Manager in Essex
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating great experiences for customers and supporting your team.
Highlight Relevant Experience:Make sure to showcase any previous roles you've had in restaurants, bars, or cafes. We’re keen to see how your background aligns with the responsibilities of an Assistant Manager, so don’t hold back on those details!
Be Detail-Oriented:Since we value attention to detail, ensure your application is free from typos and errors. This reflects your ability to maintain high standards, which is crucial for the role. A polished application speaks volumes about your professionalism!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and ready to take the next step in your career!
How to prepare for a job interview at Lounge Café Bars
✨Know Your Stuff
Make sure you’re familiar with the company’s values and what they stand for. Research their menu, understand their customer service philosophy, and be ready to discuss how you can contribute to making the Lounge the go-to spot in the community.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to demonstrate your ability to lead a team. Prepare examples of how you've successfully managed teams in the past, handled conflicts, or motivated staff. Highlight your experience in training and retaining talent.
✨Be Customer-Centric
Since customer satisfaction is key, think of specific instances where you’ve gone above and beyond for customers. Be ready to discuss how you would handle feedback and ensure every guest leaves happy, as this aligns perfectly with the role.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like managing a busy shift or dealing with a difficult customer. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to maintain high standards under pressure.
