At a Glance
- Tasks: Support the General Manager in delivering exceptional customer experiences and managing daily operations.
- Company: Join a vibrant team at a popular local Lounge with a community focus.
- Benefits: Enjoy staff meals, discounts, paid breaks, and 28 days holiday pro rata.
- Other info: Achievable bonuses and tips shared equally across the team.
- Why this job: Be part of a fast-growing business with opportunities for personal development and career progression.
- Qualifications: Experience in hospitality management and a passion for excellent customer service.
The predicted salary is between 25000 - 30000 £ per year.
As Assistant Manager, you'll be supporting the General Manager to maintain that brilliance across the team, delivering 14 great shifts to make sure that every customer leaves happy. You'll support the day-to-day running of the Lounge from rotas and team engagement to customer feedback. You'll be involved with driving sales, team retention, training, customer service and maintaining high standards. You never settle for second best and you make it your mission for your Lounge to be the place to go for the local community.
- Overtime pay for every hour worked over contracted hours
- Staff food on every shift
- 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club and Brightside
- Paid breaks
- 28 days holiday (inclusive of Bank Holidays) pro rata
- Enhanced maternity and paternity pay after 2 years service
- Company pension scheme
- Long service awards
- Emotional and practical support via the Licenced Trade Charity
- Great opportunity for personal development and career progression in a fast growing business
- Achievable bonuses
- Tips shared equally across the team, based on hours worked
You are probably an existing Assistant Manager, Deputy Manager or Supervisor with a background in restaurants, bars, cafés or coffee shops. You will have experience of working in a bar environment with serving freshly made food and drinks preparation. A natural talent and passion for hospitality and an amazing people manager with a flair for talent spotting. Good literacy skills alongside excellent attention to detail to support reporting on KPIs. Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales. Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.
Assistant Support Manager in Essex employer: Lounge Café Bars
Join a vibrant and dynamic team as an Assistant Support Manager in Southend-on-Sea, where your passion for hospitality will shine. With a strong focus on employee well-being, we offer fantastic benefits such as overtime pay, generous discounts, and opportunities for personal development in a fast-growing business. Our supportive work culture encourages team engagement and career progression, making it the perfect place for those looking to make a meaningful impact in their community.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Support Manager in Essex
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for an Assistant Support Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your game face on for interviews! Research the company culture and prepare to showcase your passion for hospitality. Be ready to share examples of how you've driven sales and engaged teams in previous roles – this is your chance to shine!
✨Tip Number 3
Don’t just apply anywhere; apply through our website! We love seeing candidates who are genuinely interested in joining our team. Tailor your application to highlight your experience in bars and restaurants, and show us why you're the perfect fit for our Lounge.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in making a lasting impression. It shows your enthusiasm for the role and keeps you fresh in the minds of the hiring team.
We think you need these skills to ace Assistant Support Manager in Essex
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through! Share specific experiences that highlight your passion and how you've made a difference in previous roles. We want to see that you’re not just looking for a job, but that you genuinely care about creating great experiences for customers.
Tailor Your Application:Make sure to customise your application to match the Assistant Support Manager role. Use keywords from the job description, like 'team engagement' and 'customer feedback', to show that you understand what we’re looking for. This helps us see how you fit into our vision right from the start!
Highlight Your Leadership Skills:As an Assistant Manager, you'll be leading a team, so don’t forget to showcase your leadership abilities! Share examples of how you've motivated teams, handled challenges, or improved customer service. We want to know how you can help us maintain high standards and keep our customers happy.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed! It’s super easy and ensures your application goes straight to us. Plus, it shows you’re serious about joining our team. So, what are you waiting for? Get that application in!
How to prepare for a job interview at Lounge Café Bars
✨Know Your Stuff
Make sure you’re familiar with the company’s values and the specific role of an Assistant Support Manager. Brush up on your knowledge of hospitality best practices, sales strategies, and team engagement techniques. This will show that you’re genuinely interested and prepared.
✨Showcase Your People Skills
As a people manager, it’s crucial to demonstrate your ability to engage and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on training, retention, and customer service. Be ready to discuss how you handle feedback and resolve conflicts.
✨Bring Data to the Table
Since the role involves reporting on KPIs, be prepared to talk about your experience with data analysis. Share specific instances where you’ve used data to drive sales or improve team performance. This will highlight your attention to detail and analytical skills.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to managing shifts, handling customer complaints, or driving sales. Practice your responses to these scenarios, focusing on your problem-solving skills and ability to work under pressure. This will help you stand out as a self-motivated candidate.
