At a Glance
- Tasks: Lead a vibrant team to create unforgettable customer experiences in a lively environment.
- Company: Join a fast-growing hospitality brand with a focus on community and teamwork.
- Benefits: Enjoy tips shared equally, paid breaks, 50% off food and drinks, and 28 days holiday.
- Other info: Great opportunities for personal development and career progression await you.
- Why this job: Step into management and make a real impact in a fun, dynamic setting.
- Qualifications: Experience in hospitality with a passion for delivering exceptional service.
The predicted salary is between 30000 - 40000 £ per year.
As Supervisor, you'll be supporting the management team to maintain that brilliance, delivering 14 great shifts with the team to make sure that every customer leaves happy. Because of your brilliant supervision. You're all over the detail, never settle for second best and you make it your mission for your Lounge to be the place to go for the local community.
- Tips shared equally across the team, based on hours worked
- Paid breaks
- Staff food on every shift, regardless of hours worked
- 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club and Brightside
- 28 days holiday (inclusive of Bank Holidays) pro rata
- Emotional and practical support via the Licenced Trade Charity
- Company pension scheme
- Long service awards
- Great opportunity for personal development and career progression in a fast-growing business
You are probably an existing Supervisor, Team Leader or an epic front of house team member ready to take their first step into management with a background in restaurants, bars, cafés or coffee shops. You will have experience of working in a bar environment with serving freshly made food and drinks preparation. A natural talent and passion for hospitality. Good literacy skills alongside excellent attention to detail to support reporting on KPIs. Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales. Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.
Locations
Head of Front of House & Hospitality in Epping, Essex employer: Lounge Café Bars
Join a vibrant and supportive team as the Head of Front of House & Hospitality, where your leadership will help create memorable experiences for our local community. With benefits like shared tips, paid breaks, and generous discounts from day one, alongside opportunities for personal development in a fast-growing business, you'll thrive in an environment that values excellence and teamwork. Our commitment to employee well-being is reflected in our pension scheme and emotional support resources, making us an exceptional employer in the hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Front of House & Hospitality in Epping, Essex
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll come across during the real deal.
✨Tip Number 3
Show off your passion for hospitality! Share specific examples from your past experiences that highlight your skills and dedication. Let them see why you're the perfect fit for their team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Head of Front of House & Hospitality in Epping, Essex
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your passion and how you've made a difference in previous roles. We want to see that you’re not just looking for a job, but that you genuinely care about creating memorable experiences for customers.
Be Detail-Oriented:Since attention to detail is key in this role, make sure your application reflects that. Double-check for any typos or errors, and ensure your formatting is clean and professional. We appreciate candidates who take the time to present their best selves, as it shows you’ll do the same for our customers.
Highlight Your Leadership Skills:Even if you’re stepping up from a team member role, showcase any leadership experiences you’ve had. Whether it’s training new staff or leading a shift, we want to know how you’ve taken charge and supported your team. This will help us see your potential as a Supervisor.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Lounge Café Bars
✨Know Your Stuff
Make sure you’re familiar with the company’s values and what they stand for. Research their brands – Lounge, Cosy Club, and Brightside – and understand their unique selling points. This will show that you’re genuinely interested and ready to contribute to their mission of creating a fantastic customer experience.
✨Showcase Your Experience
Prepare to discuss your previous roles in hospitality, especially any supervisory or leadership positions. Highlight specific examples where you’ve improved customer satisfaction or streamlined operations. Use metrics if possible, like how you increased sales or improved team performance, to back up your claims.
✨Demonstrate Attention to Detail
Since the role requires excellent attention to detail, be ready to talk about how you ensure quality in service and operations. You might want to share a story about a time you caught a mistake before it affected a customer or how you maintain high standards in a busy environment.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about their approach to staff development, how they measure success in the role, or what challenges the team is currently facing. It shows you’re engaged and thinking about how you can fit into their plans.
