At a Glance
- Tasks: Support the General Manager in delivering exceptional customer experiences and managing daily operations.
- Company: Join a vibrant café chain focused on community and team spirit.
- Benefits: Enjoy staff food, discounts, paid breaks, and 28 days holiday pro rata.
- Other info: Achievable bonuses and tips shared equally across the team.
- Why this job: Be part of a fast-growing business with opportunities for personal development and career progression.
- Qualifications: Experience in hospitality management and a passion for great customer service.
The predicted salary is between 30000 - 40000 £ per year.
As Assistant Manager, you'll be supporting the General Manager to maintain that brilliance across the team, delivering 14 great shifts to make sure that every customer leaves happy. You'll support the day-to-day running of the Lounge from rotas and team engagement to customer feedback. You'll be involved with driving sales, team retention, training, customer service and maintaining high standards. You never settle for second best and you make it your mission for your Lounge to be the place to go for the local community.
Benefits include:
- Overtime pay for every hour worked over contracted hours
- Staff food on every shift
- 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club and Brightside
- Paid breaks
- 28 days holiday (inclusive of Bank Holidays) pro rata
- Enhanced maternity and paternity pay after 2 years service
- Company pension scheme
- Long service awards
- Emotional and practical support via the Licenced Trade Charity
- Great opportunity for personal development and career progression in a fast growing business
- Achievable bonuses
- Tips shared equally across the team, based on hours worked
You are probably an existing Assistant Manager, Deputy Manager or Supervisor with a background in restaurants, bars, cafés or coffee shops. You will have experience of working in a bar environment with serving freshly made food and drinks preparation. A natural talent and passion for hospitality and an amazing people manager with a flair for talent spotting. Good literacy skills alongside excellent attention to detail to support reporting on KPIs. Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales. Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.
Locations
Assistant Manager - Café in Epping, Essex employer: Lounge Café Bars
Join a vibrant and dynamic team as an Assistant Manager at our Epping café, where we prioritise employee well-being and community engagement. With benefits like overtime pay, generous discounts, and opportunities for personal development, we foster a supportive work culture that values your contributions and encourages career progression. Be part of a fast-growing business that not only serves great food but also invests in its people, making it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager - Café in Epping, Essex
✨Tip Number 1
Get to know the café scene in Epping! Visit local cafés, chat with staff, and understand what makes them tick. This will not only give you insights but also show your genuine interest when you land that interview.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider info about the company culture and maybe even put in a good word for you. We love seeing familiar faces!
✨Tip Number 3
Prepare for the interview by practising common questions related to team management and customer service. Think of examples from your past experiences that highlight your skills. We want to see your passion for hospitality shine through!
✨Tip Number 4
Apply directly through our website! It shows you're keen and gives us a chance to see your application first-hand. Plus, it’s the best way to stay updated on any new opportunities that pop up!
We think you need these skills to ace Assistant Manager - Café in Epping, Essex
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the café scene shine through! Share experiences that highlight your passion for customer service and team engagement. We want to see how you make every shift a great one!
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Assistant Manager role. Highlight relevant experience in bars or cafés, and don’t forget to mention any achievements in driving sales or improving customer satisfaction. We’re looking for those standout moments!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate good literacy skills, so make sure your spelling and grammar are spot on!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Lounge Café Bars
✨Know Your Café Inside Out
Before the interview, make sure you research the café's menu, values, and community involvement. This will help you demonstrate your passion for the brand and show that you're genuinely interested in making it a local hotspot.
✨Showcase Your People Skills
As an Assistant Manager, you'll be managing a team and engaging with customers. Prepare examples of how you've successfully led teams or resolved customer issues in the past. This will highlight your people management skills and your commitment to excellent service.
✨Be Ready to Discuss KPIs
Brush up on your knowledge of key performance indicators relevant to the role. Be prepared to discuss how you've used data to drive sales or improve team performance in previous positions. This shows that you understand the business side of running a café.
✨Demonstrate Your Passion for Hospitality
Share your personal experiences in hospitality and what drives your passion for the industry. Whether it's a memorable customer interaction or a successful event you organised, let your enthusiasm shine through. This will resonate well with the interviewers.
