At a Glance
- Tasks: Lead a brilliant team to create an amazing Lounge experience for customers.
- Company: Join a fast-growing hospitality brand known for its vibrant culture.
- Benefits: Enjoy overtime pay, 50% off food and drinks, and a fantastic staff party!
- Other info: Great opportunities for personal development and shared tips across the team.
- Why this job: Make a real impact in your community while developing your career.
- Qualifications: Experience in restaurant management and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Lounges are pretty special places, and what makes them so special is the brilliant people who run them. The person who runs the brilliant people who run the Lounge has to be super-brilliant, and that'll be you. Your standards will be as high as ours, but exactly how you do it will be unique to you. You'll be responsible for leading your team to deliver 14 great shifts, taking full ownership so your Lounge is an amazing and unique place to work and a great place to be for the local community. You'll be making sure every customer leaves happy.
The Good Stuff
- Overtime pay for every hour worked over contracted hours!
- Staff food on every shift
- 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club and Brightside
- Paid breaks
- 28 days holiday (inclusive of Bank Holidays) pro rata
- Enhanced maternity and paternity pay after 2 years service
- The most talked-about staff party in hospitality - Loungefest!
- Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers)
- Company pension scheme
- Long service awards
- Power over your pay with Wagestream
- Emotional and practical support via the Licenced Trade Charity
- Great opportunity for personal development and career progression in a fast growing business
- Achievable bonuses
- Tips shared equally across the team, based on hours worked
- Christmas and Boxing Day off!
What you'll bring
You are probably an existing General Manager, Assistant Manager, Deputy Manager or Restaurant manager with a background in restaurants, bars, cafés or coffee shops. You will have experience of working in a bar environment with serving freshly made food and drinks preparation. You will be familiar with managing through clear KPIs and making decisions considering labour; stock; food safety requirements, customer sentiment plus others in line with brand standards and a budget. You will have delivered successful training and recruitment for front of house teams including servers through to Assistant Managers. Ideally some experience back of house, understand what makes kitchen and kitchen teams click would be preferable.
If you want to find out more about us, follow us on LinkedIn and Instagram @thelounges.
General Manager - Exeter in Devon employer: Lounge Café Bars
At Lounges, we pride ourselves on creating a vibrant and inclusive work environment where our team members are valued and empowered. As a General Manager in Exeter, you'll enjoy fantastic benefits such as overtime pay, generous discounts, and opportunities for personal development, all while leading a passionate team dedicated to delivering exceptional customer experiences. Join us for a rewarding career with a company that truly cares about its people and the local community.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager - Exeter in Devon
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local events, join hospitality groups on social media, and don’t be shy to reach out to current or former employees of the Lounge. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your unique style shine through. Share your vision for the Lounge and how you’d lead your team to create that amazing atmosphere. Remember, they’re looking for someone super-brilliant, so be confident in what makes you special!
✨Tip Number 3
Prepare for those tricky questions! Think about how you’d handle various scenarios in the Lounge, from managing a busy shift to resolving customer complaints. Practising your responses will help you feel more at ease and ready to impress during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Lounge family. So, get your application in and let’s make some magic happen together!
We think you need these skills to ace General Manager - Exeter in Devon
Some tips for your application 🫡
Show Your Unique Style:When you're writing your application, let your personality shine through! We want to see how you can bring your unique flair to the role of General Manager. Don't be afraid to share your management style and what makes you stand out from the crowd.
Highlight Relevant Experience:Make sure to showcase your experience in managing teams and delivering great customer service. We love seeing examples of how you've led a team to success in a bar or restaurant environment, so don’t hold back on those achievements!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps, and make sure to address all the key skills and experiences mentioned in the job description.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to find all the info you need about the role and our company. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Lounge Café Bars
✨Know Your Lounge Inside Out
Before the interview, make sure you’re familiar with the Lounge concept and what makes it special. Research their values, menu, and community involvement. This will show your genuine interest and help you connect your experience to their unique environment.
✨Showcase Your Leadership Style
As a General Manager, your leadership style is crucial. Be ready to discuss how you motivate and develop your team. Share specific examples of how you've successfully led teams in the past, focusing on training, recruitment, and creating a positive work culture.
✨Prepare for KPI Discussions
Since managing through KPIs is key for this role, brush up on your understanding of key performance indicators relevant to the hospitality industry. Be prepared to discuss how you’ve used KPIs to drive performance and make informed decisions in previous roles.
✨Engage with Customer Sentiment
Customer satisfaction is at the heart of the Lounge experience. Think of examples where you’ve improved customer sentiment or handled feedback effectively. This will demonstrate your commitment to ensuring every customer leaves happy, which is essential for this position.
