At a Glance
- Tasks: Support the General Manager in running a vibrant Lounge and ensuring customer satisfaction.
- Company: Join a dynamic hospitality brand known for its amazing team culture.
- Benefits: Enjoy overtime pay, staff discounts, paid breaks, and 28 days holiday.
- Other info: Great opportunities for personal development and career progression in a fast-growing business.
- Why this job: Be part of a fun environment where your leadership can shine and make a difference.
- Qualifications: Experience in hospitality management and a passion for people and service.
The predicted salary is between 30000 - 35000 £ per year.
Lounges are pretty special places, and what makes them so special are the brilliant people who run them. As Assistant Manager, you'll be supporting the General Manager to maintain that brilliance across the team, delivering 14 great shifts to make sure that every customer leaves happy. You'll support the day-to-day running of the Lounge from rotas and team engagement to customer feedback. Your standards will be as high as ours, but exactly how you do it will be unique to you. You'll be doing it your way. Brilliant!
It's all about the detail. You'll be involved with driving sales, team retention, training, customer service and maintaining high standards. You never settle for second best and you make it your mission for your Lounge to be the place to go for the local community. It's not a job for the faint hearted, but you know you've got this.
The Good Stuff
- Overtime pay for every hour worked over contracted hours!
- Staff food on every shift
- 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club and Brightside
- Paid breaks
- 28 days holiday (inclusive of Bank Holidays) pro rata
- Enhanced maternity and paternity pay after 2 years service
- The most talked-about staff party in hospitality - Loungefest!
- Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers)
- Company pension scheme
- Long service awards
- Power over your pay with Wagestream
- Emotional and practical support via the Licenced Trade Charity
- Great opportunity for personal development and career progression in a fast growing business
- Achievable bonuses
- Tips shared equally across the team, based on hours worked
- Christmas and Boxing Day off!
What you'll bring:
- You are probably an existing Assistant Manager, Deputy Manager or Supervisor with a background in restaurants, bars, cafés or coffee shops.
- You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
- A natural talent and passion for hospitality and an amazing people manager with a flair for talent spotting.
- Extremely driven and relentless at overcoming challenges or obstacles.
- Good literacy skills alongside excellent attention to detail to support reporting on KPIs.
- Good communication skills with the ability to build rapport and trust.
- Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales.
- Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.
If you want to find out more about us, follow us on LinkedIn and Instagram @thelounges.
Assistant Manager - Cramlington employer: Lounge Café Bars
At Lounge, we pride ourselves on creating a vibrant and supportive work environment where our team members can thrive. As an Assistant Manager in Cramlington, you'll enjoy fantastic benefits such as overtime pay, generous discounts, and opportunities for personal development, all while being part of a community-focused team that values your unique approach to hospitality. Join us for a rewarding career with a company that celebrates its staff through exciting events like Loungefest and offers a clear path for growth in a fast-growing business.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager - Cramlington
✨Tip Number 1
Get to know the Lounge vibe! Before your interview, pop into the Lounge and soak up the atmosphere. Chat with the team and customers to understand what makes it special. This will help you connect during your interview and show that you're genuinely interested.
✨Tip Number 2
Show off your people skills! As an Assistant Manager, you'll be all about team engagement and customer service. Be ready to share examples of how you've motivated teams or turned a customer's experience around. We love hearing about real-life situations!
✨Tip Number 3
Prepare for those tricky questions! Think about challenges you've faced in previous roles and how you overcame them. We want to see your problem-solving skills in action, so have a few stories up your sleeve that highlight your resilience and creativity.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Make sure your application reflects your passion for hospitality and your unique approach to managing a team. We’re excited to see how you can bring your flair to our Lounge!
We think you need these skills to ace Assistant Manager - Cramlington
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your passion and how you've made a difference in previous roles. We want to see that you’re not just looking for a job, but that you genuinely care about creating great experiences for customers.
Be Yourself:We value authenticity, so don’t be afraid to let your personality come through in your application. Use your own voice and style to convey who you are. Remember, we’re looking for someone unique to join our team, so show us what makes you stand out!
Highlight Your Management Skills:As an Assistant Manager, you'll be supporting the General Manager and leading the team. Make sure to emphasise your leadership experience and any relevant skills you have in managing teams, driving sales, and maintaining high standards. We want to know how you can contribute to our Lounge's success!
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you on board with our fantastic team. Plus, it shows you’re serious about joining us!
How to prepare for a job interview at Lounge Café Bars
✨Know Your Lounge
Before the interview, take some time to research the Lounge brand and its values. Understand what makes it special and how it connects with the local community. This will help you demonstrate your passion for hospitality and show that you're a great fit for the team.
✨Showcase Your People Skills
As an Assistant Manager, you'll be managing a team and engaging with customers. Prepare examples of how you've successfully led a team or resolved customer issues in the past. Highlight your ability to build rapport and trust, as this is crucial for maintaining high standards.
✨Be Ready to Discuss KPIs
Familiarise yourself with key performance indicators (KPIs) relevant to the role. Be prepared to discuss how you've used data to drive sales, manage labour costs, or improve customer satisfaction in previous positions. This shows that you understand the business side of hospitality.
✨Bring Your Unique Style
The job description mentions that how you do things will be unique to you. Think about your personal management style and how it aligns with the Lounge's ethos. Be ready to share your ideas on team engagement and customer service, showcasing your creativity and individuality.
