At a Glance
- Tasks: Support the General Manager in delivering exceptional customer experiences and managing daily operations.
- Company: Join a vibrant team in a fast-growing hospitality business.
- Benefits: Enjoy staff food, discounts, paid breaks, and 28 days holiday pro rata.
- Other info: Great opportunities for personal development and achievable bonuses.
- Why this job: Make a real impact in your community while developing your career in hospitality.
- Qualifications: Experience in hospitality management with a passion for people and service.
The predicted salary is between 30000 - 40000 £ per year.
As Assistant Manager, you'll be supporting the General Manager to maintain that brilliance across the team, delivering 14 great shifts to make sure that every customer leaves happy. You'll support the day-to-day running of the Lounge from rotas and team engagement to customer feedback. You'll be involved with driving sales, team retention, training, customer service and maintaining high standards. You never settle for second best and you make it your mission for your Lounge to be the place to go for the local community.
Benefits include:
- Overtime pay for every hour worked over contracted hours
- Staff food on every shift
- 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club and Brightside
- Paid breaks
- 28 days holiday (inclusive of Bank Holidays) pro rata
- Enhanced maternity and paternity pay after 2 years service
- Company pension scheme
- Long service awards
- Emotional and practical support via the Licenced Trade Charity
- Great opportunity for personal development and career progression in a fast growing business
- Achievable bonuses
- Tips shared equally across the team, based on hours worked
You are probably an existing Assistant Manager, Deputy Manager or Supervisor with a background in restaurants, bars, cafés or coffee shops. You will have experience of working in a bar environment with serving freshly made food and drinks preparation. A natural talent and passion for hospitality and an amazing people manager with a flair for talent spotting. Good literacy skills alongside excellent attention to detail to support reporting on KPIs. Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales. Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.
Assistant Support Manager in Carlisle employer: Lounge Café Bars
As an Assistant Support Manager at our vibrant Lounge in Carlisle, you'll thrive in a dynamic work culture that prioritises team engagement and customer satisfaction. With generous benefits like overtime pay, staff meals, and a strong focus on personal development, we empower our employees to grow within a fast-paced environment while enjoying a rewarding career in hospitality. Join us to be part of a community-driven establishment where your passion for service and leadership can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Support Manager in Carlisle
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local events, join hospitality groups on social media, and don’t be shy to reach out to current employees at your dream company. You never know who might help you land that Assistant Support Manager role!
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for hospitality shine through. Share stories about how you've made customers happy or how you've motivated your team. We want to see that you’re not just about the numbers but also about creating a great atmosphere.
✨Tip Number 3
Prepare for those tricky questions! Think about scenarios where you’ve had to deal with difficult customers or manage a busy shift. Practise your responses so you can demonstrate your problem-solving skills and ability to keep the team engaged under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. So, get your application in and let’s make your dream job a reality!
We think you need these skills to ace Assistant Support Manager in Carlisle
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your passion and how you've made a difference in previous roles. We want to see that you’re not just looking for a job, but that you genuinely care about creating great experiences for customers.
Tailor Your Application:Make sure to customise your application to fit the Assistant Support Manager role. Use keywords from the job description, like 'team engagement' and 'customer feedback', to show that you understand what we’re looking for. This helps us see how your skills align with our needs and makes your application stand out.
Highlight Your Leadership Skills:As an Assistant Manager, you'll be supporting the General Manager and leading the team. In your application, share examples of how you've successfully managed teams or projects in the past. We want to know how you motivate others and ensure high standards are met, so don’t hold back on those leadership stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values while you’re at it!
How to prepare for a job interview at Lounge Café Bars
✨Know Your Stuff
Make sure you’re familiar with the company’s values and the specific role of Assistant Support Manager. Research their approach to customer service and team engagement, as this will show your genuine interest in the position.
✨Showcase Your Experience
Prepare examples from your past roles that highlight your skills in managing teams, driving sales, and maintaining high standards. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Engage with Enthusiasm
During the interview, demonstrate your passion for hospitality and people management. Share your vision for how you would contribute to making the Lounge a go-to spot for the community, and don’t forget to smile!
✨Ask Smart Questions
Prepare thoughtful questions about the company culture, team dynamics, and opportunities for personal development. This not only shows your interest but also helps you gauge if the company is the right fit for you.
