At a Glance
- Tasks: Support the General Manager in delivering exceptional customer experiences and managing daily operations.
- Company: Join a vibrant team in a fast-growing hospitality business.
- Benefits: Enjoy staff food, discounts, paid breaks, and 28 days holiday pro rata.
- Other info: Great opportunities for personal development and achievable bonuses.
- Why this job: Make a real impact in your community while developing your career in hospitality.
- Qualifications: Experience in hospitality management with strong people skills and attention to detail.
The predicted salary is between 25000 - 30000 £ per year.
As Assistant Manager, you'll be supporting the General Manager to maintain that brilliance across the team, delivering 14 great shifts to make sure that every customer leaves happy. You'll support the day-to-day running of the Lounge from rotas and team engagement to customer feedback. You'll be involved with driving sales, team retention, training, customer service and maintaining high standards. You never settle for second best and you make it your mission for your Lounge to be the place to go for the local community.
- Overtime pay for every hour worked over contracted hours
- Staff food on every shift
- 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club and Brightside
- Paid breaks
- 28 days holiday (inclusive of Bank Holidays) pro rata
- Enhanced maternity and paternity pay after 2 years service
- Company pension scheme
- Long service awards
- Emotional and practical support via the Licenced Trade Charity
- Great opportunity for personal development and career progression in a fast growing business
- Achievable bonuses
- Tips shared equally across the team, based on hours worked
You are probably an existing Assistant Manager, Deputy Manager or Supervisor with a background in restaurants, bars, cafés or coffee shops. You will have experience of working in a bar environment with serving freshly made food and drinks preparation. A natural talent and passion for hospitality and an amazing people manager with a flair for talent spotting. Good literacy skills alongside excellent attention to detail to support reporting on KPIs. Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales. Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.
Complaints Management Assistant in Bristol employer: Lounge Café Bars
Join a vibrant and dynamic team as a Complaints Management Assistant in Bristol, where your contributions directly impact customer satisfaction and team morale. With a strong focus on personal development, competitive benefits including overtime pay, staff discounts, and a supportive work culture, this role offers an excellent opportunity for growth in a fast-paced environment. Be part of a company that values its employees and strives to create a welcoming atmosphere for both staff and the local community.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Management Assistant in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at Lounge, Cosy Club, or Brightside. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for hospitality shine through. Share stories about how you've made customers happy or how you've driven sales in your previous roles.
✨Tip Number 3
Be proactive! If you see a job that fits, don’t just wait for the application process. Reach out directly to the hiring manager or team on LinkedIn. A little initiative can go a long way!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the time to engage with us directly.
We think you need these skills to ace Complaints Management Assistant in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your background in hospitality, team management, and customer service to show us you're the perfect fit for the role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about the role and how your experience aligns with our values. Share specific examples of how you've driven sales or improved customer satisfaction in previous roles.
Showcase Your People Skills:As a Complaints Management Assistant, your ability to manage and engage with people is key. In your application, mention any relevant experiences where you've successfully resolved conflicts or enhanced team dynamics.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Lounge Café Bars
✨Know Your Stuff
Make sure you understand the ins and outs of complaints management and customer service. Brush up on your knowledge about the company’s values and how they relate to maintaining high standards in hospitality. This will show that you're genuinely interested and prepared.
✨Showcase Your People Skills
As a Complaints Management Assistant, you'll be dealing with customers and team members alike. Prepare examples of how you've successfully managed conflicts or improved team engagement in the past. Highlight your ability to spot talent and motivate others.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling a difficult customer or managing a busy shift. Think through your responses ahead of time, using the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your interest in the role and the company. Ask about their approach to team retention or how they measure customer satisfaction. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
