At a Glance
- Tasks: Support the General Manager in running a vibrant Lounge and ensuring customer satisfaction.
- Company: Join a dynamic hospitality brand known for its amazing team culture.
- Benefits: Enjoy overtime pay, staff discounts, paid breaks, and 28 days holiday.
- Other info: Great opportunities for personal development and career progression in a fast-growing business.
- Why this job: Be part of a fun environment where your leadership can shine and make a difference.
- Qualifications: Experience in hospitality management and a passion for people and service.
The predicted salary is between 25000 - 30000 £ per year.
Lounges are pretty special places, and what makes them so special are the brilliant people who run them. As Assistant Manager, you'll be supporting the General Manager to maintain that brilliance across the team, delivering 14 great shifts to make sure that every customer leaves happy. You'll support the day-to-day running of the Lounge from rotas and team engagement to customer feedback. Your standards will be as high as ours, but exactly how you do it will be unique to you. You'll be doing it your way. Brilliant!
It's all about the detail. You'll be involved with driving sales, team retention, training, customer service and maintaining high standards. You never settle for second best and you make it your mission for your Lounge to be the place to go for the local community. It's not a job for the faint hearted, but you know you've got this.
The Good Stuff
- Overtime pay for every hour worked over contracted hours!
- Staff food on every shift
- 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club and Brightside
- Paid breaks
- 28 days holiday (inclusive of Bank Holidays) pro rata
- Enhanced maternity and paternity pay after 2 years service
- The most talked-about staff party in hospitality - Loungefest!
- Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers)
- Company pension scheme
- Long service awards
- Power over your pay with Wagestream
- Emotional and practical support via the Licenced Trade Charity
- Great opportunity for personal development and career progression in a fast growing business
- Achievable bonuses
- Tips shared equally across the team, based on hours worked
- Christmas and Boxing Day off!
What you'll bring:
- You are probably an existing Assistant Manager, Deputy Manager or Supervisor with a background in restaurants, bars, cafés or coffee shops.
- You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
- A natural talent and passion for hospitality and an amazing people manager with a flair for talent spotting.
- Extremely driven and relentless at overcoming challenges or obstacles.
- Good literacy skills alongside excellent attention to detail to support reporting on KPIs.
- Good communication skills with the ability to build rapport and trust.
- Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales.
- Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.
If you want to find out more about us, follow us on LinkedIn and Instagram @thelounges.
Assistant Manager - Wirral in Birkenhead employer: Lounge Café Bars
At Lounges, we pride ourselves on creating a vibrant and supportive work environment where every team member can thrive. As an Assistant Manager in Wirral, you'll enjoy fantastic benefits such as overtime pay, generous staff discounts, and opportunities for personal development within a rapidly growing business. Join us for a rewarding career that not only values your contributions but also celebrates them with events like Loungefest and shared tips, making it a truly special place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager - Wirral in Birkenhead
✨Tip Number 1
Get to know the Lounge vibe! Before your interview, pop into the Lounge and soak up the atmosphere. Chat with the team and customers to understand what makes it special. This will help you connect during your interview and show that you're genuinely interested.
✨Tip Number 2
Show off your people skills! As an Assistant Manager, you'll be all about team engagement and customer service. Prepare examples of how you've motivated teams or handled tricky customer situations. We want to see your passion for hospitality shine through!
✨Tip Number 3
Be ready to talk numbers! Brush up on your knowledge of sales building and KPIs. We love candidates who can demonstrate their understanding of how to drive sales and improve performance. Bring some ideas to the table on how you could boost our Lounge!
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Make sure your application reflects your unique style and how you’d fit into our Lounge culture. We’re excited to see what you bring to the team!
We think you need these skills to ace Assistant Manager - Wirral in Birkenhead
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your passion and how you've made a difference in previous roles. We want to see that you’re not just looking for a job, but that you genuinely care about creating great experiences for customers.
Be Detail-Oriented:Since this role is all about the details, make sure your application reflects that. Pay attention to your spelling and grammar, and ensure your CV is well-structured. We appreciate candidates who take the time to present their information clearly and professionally, as it shows you understand the importance of high standards.
Tailor Your Application:Don’t just send out the same application everywhere! Take a moment to tailor your CV and cover letter to our Lounge. Highlight your relevant experience and skills that match what we’re looking for in an Assistant Manager. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position and our company culture right there. So, don’t hesitate – hit that apply button!
How to prepare for a job interview at Lounge Café Bars
✨Know the Lounge Inside Out
Before your interview, make sure you know everything about the Lounge brand. Familiarise yourself with their menu, values, and what makes them special. This will show your genuine interest and help you connect your experience to their unique culture.
✨Showcase Your People Skills
As an Assistant Manager, you'll be managing a team and engaging with customers. Prepare examples of how you've successfully led teams or resolved customer issues in the past. Highlight your ability to build rapport and trust, as this is crucial for the role.
✨Be Ready to Discuss KPIs
Brush up on your knowledge of key performance indicators relevant to the hospitality industry. Be prepared to discuss how you've used data to drive sales or improve customer satisfaction in previous roles. This will demonstrate your analytical skills and attention to detail.
✨Bring Your Unique Flair
The job description mentions that how you achieve high standards is unique to you. Think about what makes your management style different and how it can benefit the Lounge. Be ready to share your ideas on team engagement and customer service during the interview.
