At a Glance
- Tasks: Lead shifts, support your team, and ensure every customer leaves happy.
- Company: Join Cappello Lounge, part of the award-winning Loungers group.
- Benefits: Competitive salary, bonuses, free meals, and 50% discount from day one.
- Other info: Enjoy a fun work environment with exciting staff parties and career development.
- Why this job: Be part of a vibrant team and grow your career in hospitality.
- Qualifications: Experience in hospitality as a supervisor or assistant manager.
The predicted salary is between 26000 - 30000 £ per year.
We're hiring a full-time Assistant Manager to support the team at Cappello Lounge. Part of Loungers, proudly named Casual Dining Group of the Year 2026. With competitive salary, plus bonus, paid overtime and real progression opportunities, this is a great next step for an experienced hospitality assistant manager, deputy manager, or supervisor.
About the Assistant Manager Role
Lounges are pretty special places, and what makes them so special is the brilliant people who run them. As Assistant Manager you'll be right at the heart of Cappello Lounge supporting your General Manager, looking after your team, and making sure every customer leaves happy. If you love hospitality, care about the people around you, and take pride in doing the small things brilliantly, you'll fit right in. We're a growing hospitality brand across England and Wales with over 300 sites and plenty of opportunity to grow with us. This could be the start of something really good.
What's in it For You?
- Competitive base salary, bonus, overtime
- Permanent full-time role; 48-hour contract (40-hour contract option available)
- Overtime pay for every hour worked
- Achievable bonus scheme, paid twice a year
- Tips shared equally across the team, based on hours worked
- Free meal on every shift no matter the length
- Christmas and Boxing Day off
- Genuine career development with our in-house training courses and 'Step-Up' to General Manager/Head Chef development programmes
- 50% discount on food and drinks from day one, including alcohol across all our brands (Lounge, Cosy Club, & Brightside)
- No uniform policy
- The most talked-about staff party in hospitality - Loungefest!
- Long service awards - Vouchers/Extra money
- Early access to your pay with Stream
- Emotional and practical support via the Licensed Trade Charity
What You'll Do
- Lead a variety of shifts (opens/closes/weekends) - from pre-shift briefings and delegating to your team, always engaging and motivating the team throughout
- Coach your team through regular and honest feedback, creating a place people genuinely want to work
- Understand rotas, stock, labour, KPIs (NPS, sales, gross profit) - and know how to support your General Manager when things aren't where they should be
- Handle escalated customer complaints with confidence and good judgement, and maintain allergen and food safety standards across the team
- Support recruitment of new starters and help them feel set up to succeed from day one
- Be a visible, welcoming host on the floor and help build your Lounges reputation as the go-to spot in the local community
What You'll Bring
- A people person who leads by example on the floor and isn't afraid to roll up their sleeves
- Confident running a shift end-to-end, from pre-shift briefs to cash management and customer complaints
- A natural host who helps create the warm, welcoming atmosphere that makes Cappello Lounge feel like a home from home
- Community-minded; you get to know your regulars, your neighbours, and what makes Stroud tick
- Experience in restaurants, bars, cafés or coffee shops as a Supervisor, Deputy or Assistant Manager
Ready to Apply?
We want to work with kind people so if you want to work hard, have fun and be part of the Loungers ride, we'd love to have you. Click the link to apply and we look forward to chatting with you!
Want to find out more? Check out our socials at @TheLounges
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager - Newcastle-under-Lyme
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Lounge Café Bars. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Lounge Café Bars
Don't be shy about reaching out to Lounge Café Bars directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Manager - Newcastle-under-Lyme
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Lounge Café Bars and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Lounge Café Bars
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
