At a Glance
- Tasks: Support the General Manager in running a vibrant Lounge and ensuring customer satisfaction.
- Company: Join a dynamic hospitality brand known for its amazing team culture.
- Benefits: Enjoy overtime pay, 50% off food and drinks, and 28 days holiday.
- Other info: Great opportunities for personal development and career progression await you!
- Why this job: Be part of a fun environment where your leadership can shine and make a difference.
- Qualifications: Experience in hospitality management and a passion for people and service.
The predicted salary is between 30000 - 40000 £ per year.
Kendal Lounges are pretty special places, and what makes them so special are the brilliant people who run them. As Assistant Manager, you'll be supporting the General Manager to maintain that brilliance across the team, delivering 14 great shifts to make sure that every customer leaves happy. You'll support the day-to-day running of the Lounge from rotas and team engagement to customer feedback. Your standards will be as high as ours, but exactly how you do it will be unique to you. You'll be doing it your way. Brilliant!
It's all about the detail. You'll be involved with driving sales, team retention, training, customer service and maintaining high standards. You never settle for second best and you make it your mission for your Lounge to be the place to go for the local community. It's not a job for the faint hearted, but you know you've got this.
The Good Stuff
- Overtime pay for every hour worked over contracted hours!
- Staff food on every shift
- 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club and Brightside
- Paid breaks
- 28 days holiday (inclusive of Bank Holidays) pro rata
- Enhanced maternity and paternity pay after 2 years service
- The most talked-about staff party in hospitality - Loungefest!
- Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers)
- Company pension scheme
- Long service awards
- Power over your pay with Wagestream
- Emotional and practical support via the Licenced Trade Charity
- Great opportunity for personal development and career progression in a fast growing business
- Achievable bonuses
- Tips shared equally across the team, based on hours worked
- Christmas and Boxing Day off!
What you'll bring:
- You are probably an existing Assistant Manager, Deputy Manager or Supervisor with a background in restaurants, bars, cafés or coffee shops.
- You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
- A natural talent and passion for hospitality and an amazing people manager with a flair for talent spotting.
- Extremely driven and relentless at overcoming challenges or obstacles.
- Good literacy skills alongside excellent attention to detail to support reporting on KPIs.
- Good communication skills with the ability to build rapport and trust.
- Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales.
- Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.
If you want to find out more about us, follow us on LinkedIn and Instagram @thelounges.
Assistant Manager - Kendal employer: Lounge Café Bars
At Kendal Lounges, we pride ourselves on creating a vibrant and supportive work environment where our team members can thrive. As an Assistant Manager, you'll enjoy fantastic benefits such as overtime pay, generous discounts, and opportunities for personal development in a fast-growing business. Join us for a rewarding career where your passion for hospitality and leadership will shine, all while being part of a community-focused establishment that values every member's contribution.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager - Kendal
✨Tip Number 1
Get to know the Lounge vibe! Before your interview, pop into the Lounge and soak up the atmosphere. Chat with the team and customers to understand what makes it special. This will help you connect during your interview and show that you're genuinely interested.
✨Tip Number 2
Show off your people skills! As an Assistant Manager, you'll be all about team engagement and customer service. Be ready to share examples of how you've motivated teams or turned a customer's frown upside down. We love hearing about real experiences!
✨Tip Number 3
Prepare for situational questions! Think about challenges you've faced in previous roles and how you overcame them. We want to see your problem-solving skills in action, so have a few stories up your sleeve that highlight your resilience and creativity.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Make sure your application reflects your passion for hospitality and your unique approach to managing a team. We’re excited to see how you can bring your flair to our Lounge!
We think you need these skills to ace Assistant Manager - Kendal
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your passion and how you've made a difference in previous roles. We want to see that you’re not just looking for a job, but that you genuinely care about creating great experiences for customers.
Be Yourself:We value authenticity, so don’t be afraid to let your personality come through in your application. Use your unique voice to describe your experiences and what makes you a great fit for the Assistant Manager role. Remember, we want to know the real you!
Highlight Your Leadership Skills:As an Assistant Manager, you'll be leading a team, so make sure to showcase your leadership abilities. Talk about times when you've motivated your team or handled challenges effectively. We’re looking for someone who can inspire others and maintain high standards, just like we do!
Check Your Details:Attention to detail is key in our business, so make sure your application is polished and free of errors. Double-check your spelling and grammar, and ensure that all the information is accurate. A well-presented application shows us that you take pride in your work, just like we do at StudySmarter!
How to prepare for a job interview at Lounge Café Bars
✨Know the Lounge Vibe
Before your interview, get a feel for the Lounge atmosphere. Visit the location if you can, and observe how the team interacts with customers. This will help you understand their culture and give you insights to discuss how you can contribute to maintaining that brilliance.
✨Showcase Your People Skills
As an Assistant Manager, you'll be managing a team and engaging with customers. Prepare examples of how you've successfully led teams or resolved customer issues in the past. Highlight your ability to build rapport and trust, as this is key to thriving in this role.
✨Be Ready to Discuss KPIs
Brush up on your knowledge of key performance indicators relevant to the hospitality industry. Be prepared to talk about how you've used data to drive sales or improve customer satisfaction in previous roles. This shows you're detail-oriented and results-driven, just like they are.
✨Bring Your Unique Flair
The job description mentions that how you achieve high standards should be unique to you. Think about what makes your management style special and be ready to share that in the interview. Whether it's a creative approach to team engagement or innovative ways to enhance customer experience, let your personality shine through!
