At a Glance
- Tasks: Support the General Manager in running a vibrant Lounge and ensuring customer satisfaction.
- Company: Join a dynamic hospitality brand known for its amazing team culture.
- Benefits: Enjoy overtime pay, staff discounts, paid breaks, and 28 days holiday.
- Other info: Great opportunities for personal development and career progression await you!
- Why this job: Be part of a fun, fast-paced environment where your leadership can shine.
- Qualifications: Experience in hospitality with strong people management skills.
The predicted salary is between 30000 - 35000 £ per year.
Lounges are pretty special places, and what makes them so special are the brilliant people who run them. As Assistant Manager, you'll be supporting the General Manager to maintain that brilliance across the team, delivering 14 great shifts to make sure that every customer leaves happy. You'll support the day-to-day running of the Lounge from rotas and team engagement to customer feedback. Your standards will be as high as ours, but exactly how you do it will be unique to you. You'll be doing it your way. Brilliant!
It's all about the detail. You'll be involved with driving sales, team retention, training, customer service and maintaining high standards. You never settle for second best and you make it your mission for your Lounge to be the place to go for the local community. It's not a job for the faint hearted, but you know you've got this.
The Good Stuff
- Overtime pay for every hour worked over contracted hours!
- Staff food on every shift
- 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club and Brightside
- Paid breaks
- 28 days holiday (inclusive of Bank Holidays) pro rata
- Enhanced maternity and paternity pay after 2 years service
- The most talked-about staff party in hospitality - Loungefest!
- Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers)
- Company pension scheme
- Long service awards
- Power over your pay with Wagestream
- Emotional and practical support via the Licenced Trade Charity
- Great opportunity for personal development and career progression in a fast growing business
- Achievable bonuses
- Tips shared equally across the team, based on hours worked
- Christmas and Boxing Day off!
What you'll bring:
- You are probably an existing Assistant Manager, Deputy Manager or Supervisor with a background in restaurants, bars, cafés or coffee shops.
- You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
- A natural talent and passion for hospitality and an amazing people manager with a flair for talent spotting.
- Extremely driven and relentless at overcoming challenges or obstacles.
- Good literacy skills alongside excellent attention to detail to support reporting on KPIs.
- Good communication skills with the ability to build rapport and trust.
- Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales.
- Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.
If you want to find out more about us, follow us on LinkedIn and Instagram @thelounges.
Assistant Manager - Ilkley employer: Lounge Café Bars
At Lounge, we pride ourselves on creating a vibrant and supportive work environment where our team members can thrive. As an Assistant Manager in Ilkley, you'll enjoy fantastic benefits such as overtime pay, generous discounts, and opportunities for personal development, all while being part of a community-focused establishment that values your unique approach to hospitality. Join us for a rewarding career with a company that celebrates its staff through exciting events like Loungefest and offers a clear path for growth in a fast-growing business.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager - Ilkley
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Lounge. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show up and shine! If you can, visit the Lounge in Ilkley and soak up the atmosphere. Chat with the team, show your enthusiasm, and let them see your passion for hospitality in action.
✨Tip Number 3
Prepare for the interview by knowing your stuff! Research the Lounge's values and think about how your experience aligns with their mission. Be ready to share specific examples of how you've driven sales or improved customer satisfaction.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and ready to contribute to making every customer leave happy.
We think you need these skills to ace Assistant Manager - Ilkley
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your love for the hospitality industry shine through! Share specific experiences that highlight your passion and how you've made a difference in previous roles. We want to see that you’re not just looking for a job, but that you genuinely care about creating amazing experiences for customers.
Be Yourself:We value authenticity, so don’t be afraid to let your personality come through in your application. Use your unique voice to describe your experiences and what makes you a great fit for our team. Remember, we’re looking for someone who can bring their own flair to the role!
Highlight Your Achievements:Make sure to include any achievements or successes from your previous roles that demonstrate your ability to drive sales, manage teams, or improve customer satisfaction. Numbers speak volumes, so if you’ve got stats to back up your claims, throw them in there!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, it shows us that you’re serious about joining our brilliant team!
How to prepare for a job interview at Lounge Café Bars
✨Know the Lounge Inside Out
Before your interview, make sure you know everything about the Lounge brand. Familiarise yourself with their values, menu, and what makes them special. This will show your genuine interest and help you connect with the interviewers.
✨Showcase Your People Skills
As an Assistant Manager, you'll be managing a team and engaging with customers. Prepare examples of how you've successfully led a team or resolved customer issues in the past. Highlight your ability to build rapport and trust, as this is crucial for the role.
✨Be Ready to Discuss KPIs
Brush up on your knowledge of key performance indicators relevant to the hospitality industry. Be prepared to discuss how you've used data to drive sales or improve customer satisfaction in previous roles. This will demonstrate your attention to detail and analytical skills.
✨Bring Your Unique Flair
The job description mentions that how you achieve high standards is unique to you. Think about what makes your management style different and how you can bring that to the Lounge. Be ready to share your ideas on team engagement and customer service during the interview.
