At a Glance
- Tasks: Support the General Manager in delivering exceptional customer experiences and managing daily operations.
- Company: Join a vibrant café chain that values community and teamwork.
- Benefits: Enjoy staff meals, discounts, paid breaks, and 28 days holiday pro rata.
- Other info: Achievable bonuses and tips shared equally across the team.
- Why this job: Be part of a fast-growing business with opportunities for personal development and career progression.
- Qualifications: Experience in hospitality management and a passion for great customer service.
The predicted salary is between 30000 - 40000 £ per year.
As Assistant Manager, you'll be supporting the General Manager to maintain that brilliance across the team, delivering 14 great shifts to make sure that every customer leaves happy. You'll support the day-to-day running of the Lounge from rotas and team engagement to customer feedback. You'll be involved with driving sales, team retention, training, customer service and maintaining high standards. You never settle for second best and you make it your mission for your Lounge to be the place to go for the local community.
- Overtime pay for every hour worked over contracted hours
- Staff food on every shift
- 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club and Brightside
- Paid breaks
- 28 days holiday (inclusive of Bank Holidays) pro rata
- Enhanced maternity and paternity pay after 2 years service
- Company pension scheme
- Long service awards
- Emotional and practical support via the Licenced Trade Charity
- Great opportunity for personal development and career progression in a fast growing business
- Achievable bonuses
- Tips shared equally across the team, based on hours worked
You are probably an existing Assistant Manager, Deputy Manager or Supervisor with a background in restaurants, bars, cafés or coffee shops. You will have experience of working in a bar environment with serving freshly made food and drinks preparation. A natural talent and passion for hospitality and an amazing people manager with a flair for talent spotting. Good literacy skills alongside excellent attention to detail to support reporting on KPIs. Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales. Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.
Assistant Manager - Café employer: Lounge Café Bars
As an Assistant Manager at our St Neots café, you'll thrive in a vibrant work culture that prioritises team engagement and customer satisfaction. With benefits like overtime pay, generous discounts, and opportunities for personal development, we are committed to fostering your growth in a fast-paced environment. Join us to be part of a community-focused establishment where your passion for hospitality can shine and make a real impact.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager - Café
✨Tip Number 1
Get to know the café scene in St Neots! Visit local cafés, chat with staff, and understand what makes them tick. This will not only give you insights but also show your passion for the industry when you land that interview.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn or at local events. They can provide insider info about the company culture and might even put in a good word for you!
✨Tip Number 3
Prepare for your interview by practising common questions related to team management and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making a difference in the community.
We think you need these skills to ace Assistant Manager - Café
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your love for the café scene shine through! Share experiences that highlight your enthusiasm for customer service and team engagement. We want to see how you make every shift a great one!
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your relevant experience in managing teams, driving sales, and maintaining high standards. We appreciate when candidates take the time to connect their skills with what we’re looking for.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We love a well-structured application that makes it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Lounge Café Bars
✨Know Your Café Inside Out
Before the interview, make sure you research the café's menu, values, and community involvement. This will help you demonstrate your passion for the brand and show that you're genuinely interested in making it a local hotspot.
✨Showcase Your People Skills
As an Assistant Manager, you'll be managing a team and engaging with customers. Prepare examples of how you've successfully led a team or resolved customer issues in the past. This will highlight your people management skills and your commitment to excellent service.
✨Be Ready to Discuss KPIs
Brush up on your knowledge of key performance indicators relevant to the café environment. Be prepared to discuss how you've used KPIs to drive sales or improve team performance in previous roles. This shows you understand the business side of things.
✨Demonstrate Your Passion for Hospitality
Share your personal experiences in hospitality and what drives your passion for the industry. Whether it's a memorable customer interaction or a successful event you organised, let your enthusiasm shine through. This will resonate well with the interviewers.
