At a Glance
- Tasks: Lead a vibrant team to create unforgettable customer experiences in a lively atmosphere.
- Company: Join a fast-growing hospitality brand known for its community spirit and exceptional service.
- Benefits: Enjoy tips, paid breaks, staff meals, and 50% off food and drinks from day one.
- Other info: Great opportunities for personal growth and career progression in a dynamic environment.
- Why this job: Be the heart of the Lounge, making every visit special for customers and the community.
- Qualifications: Experience in hospitality with a passion for delivering top-notch service and team leadership.
The predicted salary is between 30000 - 40000 £ per year.
Lounges are pretty special places, and what makes them so special are the brilliant people who run them. As Supervisor, you'll be supporting the management team to maintain that brilliance, delivering 14 great shifts with the team to make sure that every customer leaves happy.
You're all over the detail, never settle for second best and you make it your mission for your Lounge to be the place to go for the local community.
Tips shared equally across the team, based on hours worked.
- Paid breaks
- Staff food on every shift, regardless of hours worked
- 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club and Brightside
- 28 days holiday (inclusive of Bank Holidays) pro rata
- Emotional and practical support via the Licenced Trade Charity
- Company pension scheme
- Long service awards
- Great opportunity for personal development and career progression in a fast-growing business
You are probably an existing Supervisor, Team Leader or an epic front of house team member ready to take their first step into management with a background in restaurants, bars, cafés or coffee shops.
You will have experience of working in a bar environment with serving freshly made food and drinks preparation. A natural talent and passion for hospitality. Good literacy skills alongside excellent attention to detail to support reporting on KPIs. Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales. Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.
Head of Front of House & Hospitality in Andover employer: Lounge Café Bars
At our Andover Lounge, we pride ourselves on creating a vibrant and supportive work environment where every team member is valued. With competitive benefits such as shared tips, paid breaks, and generous discounts, alongside opportunities for personal development and career progression, we ensure that our staff not only thrive but also enjoy their time with us. Join a passionate team dedicated to delivering exceptional hospitality to the local community, making every shift a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Front of House & Hospitality in Andover
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what makes them tick and how you can fit in.
✨Tip Number 2
Practice your pitch! Be ready to talk about your experience in hospitality and how it aligns with their values. Show them you're not just another candidate, but someone who genuinely cares about making customers happy.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you're proactive!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Head of Front of House & Hospitality in Andover
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your passion and how you've made a difference in previous roles. We want to see that you’re not just looking for a job, but that you genuinely care about creating memorable experiences for customers.
Be Detail-Oriented:Since attention to detail is key in this role, make sure your application reflects that. Double-check for any typos or errors, and ensure your CV and cover letter are well-structured. We appreciate candidates who take the time to present their information clearly and professionally.
Highlight Relevant Experience:Make sure to emphasise your experience in front of house roles or any supervisory positions you've held. We want to know how your background aligns with what we’re looking for, so don’t be shy about showcasing your achievements and skills that relate to the job description.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Lounge Café Bars
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the company’s values and what makes their lounges special. Familiarise yourself with their menu and any recent news or events. This shows your genuine interest and helps you connect your experience to their needs.
✨Showcase Your Leadership Skills
As a potential Head of Front of House & Hospitality, it’s crucial to demonstrate your supervisory experience. Prepare examples of how you've successfully led a team, handled challenges, and ensured customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Detail-Oriented
Attention to detail is key in this role. During the interview, highlight instances where your meticulous nature has positively impacted your previous workplaces. Discuss how you manage KPIs and ensure that every aspect of service meets high standards.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about their approach to staff development or how they maintain community engagement. It shows you’re not just interested in the job, but also in contributing to their success.
