At a Glance
- Tasks: Deliver bespoke massage treatments and support wellness operations at a luxury retreat.
- Company: Louma, a stunning retreat above the Jurassic Coast offering exclusive experiences.
- Benefits: Private medical insurance, enhanced pension, annual leave, and performance bonuses.
- Other info: Flexible hours with opportunities for career growth in a dynamic environment.
- Why this job: Join a passionate team and create unforgettable wellness experiences for guests.
- Qualifications: Advanced massage training and at least two years of professional experience required.
The predicted salary is between 24000 - 30000 £ per year.
About Louma
Nestled above the stunning Jurassic Coast in West Dorset, Louma offers guests exclusive access to fine dining, private vineyards, stables, a luxurious spa, and a range of curated activities. With 17 beautifully designed rooms and Shepherd Huts, we cater to individuals, couples, and families seeking unforgettable moments in a one-of-a-kind setting. Join our passionate and dedicated team and help us shape a world-class retreat experience.
Role Overview
We are seeking an experienced and dedicated Wellness Attendant (with Massage Therapist responsibilities) to deliver bespoke, high-quality treatments at Louma Farm & Retreat and support the Wellness team. You’ll be responsible for tailoring sessions to each guest’s needs and supporting daily wellness operations while representing Louma as an ambassador for its luxury retreat experience. This is a full-time or part-time role working up to 40 hours per week. We are looking for someone with the flexibility to work mornings, evenings, and weekends to meet guest and business needs.
What You'll Do...
- Provide intuitive, bespoke treatments to the highest standard by assessing clients' needs and developing tailored treatment plans to ensure maximum satisfaction.
- Deliver a variety of massage treatments, including holistic, Swedish, deep tissue, and other specialized techniques as needed – pregnancy, reflexology.
- Demonstrate a comprehensive understanding of massage therapy benefits and recommend suitable aftercare with confidence.
- Promote and upsell services, treatments, and products to enhance guest experience and drive revenue.
- Maintain accurate client records and treatment notes in line with company procedures, ensuring GDPR compliance.
- Use and promote Louma’s preferred products during treatments and for retail opportunities.
- Prepare and manage Wellness areas for services, classes, activities, and experiences, ensuring high standards, operational readiness, guest enjoyment, controlled access, and full compliance with Health & Safety and Risk Assessments.
- Supervise pools, pool decks, sauna, gym, changing rooms, and lockers, ensuring high standards of safety, organisation, cleanliness, maintenance, and availability, while providing guidance and support for guests’ benefit.
- Undertake Pool Plant responsibilities, including scheduled checks, safe chemical use and storage, backwashing, and pool deck cleaning.
- Follow SOPs to clean, sanitise, and organise all Wellness areas, equipment, and resources, including pools, gyms, changing rooms, and class areas, ensuring safe, high-standard use.
- Use correct chemicals, materials, and equipment per COSHH, MSDS, and all relevant health & safety standards.
- Collect and dispose of rubbish, waste, and laundry appropriately, liaising with Housekeeping for deep cleaning or linen replacement.
- Collaborate with Marketing, Guest Relations, and Wellness Teams on scheduling and promoting Massage Therapy and Beautician Services to maximise both direct and indirect impact.
- Present yourself in line with Louma Farm and Retreat's ethos through professional appearance, character and positive interaction with Guests, Team members, Partners, and Third Parties.
What We're Looking For...
- Recognised Advanced Massage Training (NVQ Level 3 or equivalent)
- At least two years of professional massage therapy experience
- A valid driving licence
- Flexibility to work mornings, evenings, weekends, and occasional outdoor shifts
- Excellent communication and interpersonal skills
- A proactive, respectful, and enthusiastic approach to work, with the ability to use initiative
- Ability to work independently and as part of a team
Preferred Additional Training & Certification
- COSHH
- First Aid at Work
- Fire Marshall
- Beauty facial training and certification
- Pregnancy and/or reflexology training and certification
Company Benefits
- Private Medical Insurance
- Enhanced Pension Scheme
- Enhanced Annual Leave
- Life Assurance
- Performance Related Annual Bonus Scheme
Leisure Attendant (Massage Therapist) in Bridport employer: Louma Farm & Retreat
Louma is an exceptional employer, offering a unique opportunity to work in a stunning location above the Jurassic Coast, where you can contribute to creating unforgettable experiences for guests. With a strong focus on employee well-being, Louma provides comprehensive benefits including private medical insurance, an enhanced pension scheme, and opportunities for professional growth within a passionate team dedicated to excellence in wellness services. Join us to be part of a vibrant work culture that values flexibility, creativity, and personal development in a luxurious retreat setting.
StudySmarter Expert Advice🤫
We think this is how you could land Leisure Attendant (Massage Therapist) in Bridport
✨Tip Number 1
Get to know Louma inside out! Familiarise yourself with our services, ethos, and the unique experiences we offer. This way, when you chat with us, you can show your passion for what we do and how you can contribute.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at industry events. A friendly chat can go a long way in making a lasting impression and might even get you a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to massage therapy and wellness. Think about how you can showcase your experience and skills that align with our luxury retreat vibe.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Louma.
We think you need these skills to ace Leisure Attendant (Massage Therapist) in Bridport
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for wellness and massage therapy shine through. We want to see how much you care about providing top-notch treatments and creating memorable experiences for our guests.
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the role. We love seeing specific examples of your massage techniques and any unique treatments you've provided in the past.
Be Professional Yet Approachable:While we appreciate a friendly tone, remember to keep it professional. Your written application should reflect the high standards of Louma, so balance your personality with professionalism.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity at Louma!
How to prepare for a job interview at Louma Farm & Retreat
✨Know Your Treatments Inside Out
Make sure you’re well-versed in the various massage techniques and treatments you’ll be offering. Be ready to discuss how you tailor your sessions to meet individual client needs, as this shows your expertise and dedication to guest satisfaction.
✨Showcase Your Communication Skills
Since you'll be interacting with guests regularly, practice articulating your thoughts clearly and confidently. Prepare examples of how you've effectively communicated with clients in the past, especially when recommending aftercare or upselling services.
✨Demonstrate Your Flexibility
Louma is looking for someone who can work varied hours, so be prepared to discuss your availability. Highlight any previous experience where you’ve adapted to changing schedules or worked during peak times, showing that you’re a team player.
✨Emphasise Your Commitment to Safety
Familiarise yourself with health and safety standards relevant to wellness areas. Be ready to discuss how you ensure compliance with procedures like COSHH and MSDS, as this will demonstrate your professionalism and attention to detail.
