At a Glance
- Tasks: Lead the housekeeping team to maintain luxury standards and ensure guest satisfaction.
- Company: Louma Country Hotel, a stunning venue on the Jurassic Coast.
- Benefits: Private medical insurance, enhanced pension, annual leave, and performance bonuses.
- Other info: Join a passionate team with opportunities for professional growth.
- Why this job: Shape unforgettable guest experiences in a beautiful, luxury environment.
- Qualifications: Experience in luxury housekeeping and strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
About Louma
Nestled above the stunning Jurassic Coast in West Dorset, Louma Country Hotel offers guests exclusive access to fine dining, private vineyards, stables, a luxurious spa, and a range of curated activities. With 17 beautifully designed spaces across our Farmhouse, Timber Stables, Stone Barns and Shepherd Huts, we welcome individuals, couples and families seeking unforgettable moments in a truly unique setting. Join our passionate and dedicated team and help shape a world-class country hotel experience.
Role Overview
As Head of Housekeeping at Louma, you will play a key leadership role in maintaining the exceptional standards of cleanliness, comfort and presentation that define the guest experience across our estate. Leading the Housekeeping team, you will oversee all accommodation, public areas and hospitality spaces, ensuring every environment reflects the calm, beauty and luxury that Louma is known for. From room preparation and turndown service to team leadership and operational planning, you will ensure every detail contributes to a seamless and memorable guest stay. This role is ideal for someone who takes pride in immaculate presentation, thrives in a luxury hospitality environment, and enjoys supporting and developing a team to deliver outstanding guest experiences.
What You’ll Do
- Lead and manage all housekeeping services across guest accommodation, public areas and outdoor hospitality spaces.
- Support the Hotel Manager in overseeing the daily operations of the housekeeping department.
- Lead by example, championing Louma’s culture and inspiring the housekeeping team to deliver exceptional standards.
- Oversee cleaning procedures, room preparation, stayover services, turndown service and presentation across the estate.
- Conduct daily inspections of guest rooms and public areas to ensure luxury presentation standards are consistently achieved.
- Ensure guest rooms are maintained to arrival-ready standards prior to check-in.
- Implement and maintain housekeeping quality control procedures, checklists and service standards.
- Identify and report maintenance issues promptly, ensuring all guest spaces remain in excellent condition.
- Manage rotas, schedules and staffing for in-house, contracted and casual housekeeping teams.
- Maintain accurate inventories of housekeeping assets, consumables, guest amenities and equipment.
- Coordinate with external partners including linen suppliers, laundry services, waste collection and specialist cleaning contractors.
- Manage stock levels and ordering of cleaning supplies and housekeeping materials.
- Monitor housekeeping budgets and control departmental costs where appropriate.
- Ensure all housekeeping operations comply with Health & Safety policies, COSHH procedures and operational standards.
- Deliver training and guidance to housekeeping staff to ensure safe working practices and consistent service delivery.
- Respond to guest requests, special room preferences and housekeeping-related enquiries professionally.
- Handle guest feedback or service recovery relating to housekeeping services.
- Support other departments when required to ensure seamless hotel operations.
What We’re Looking For
- A proactive and enthusiastic leader with a genuine passion for exceptional housekeeping.
- Strong organisational skills with a meticulous eye for detail and presentation.
- Experience leading housekeeping teams within a luxury hospitality environment.
- A polished and professional presence that reflects the ethos of Louma Country Hotel.
- Excellent communication skills with the ability to build positive relationships across departments.
- A supportive leader who enjoys training, mentoring and developing team members.
- A flexible and solutions-focused approach to hospitality operations.
- Ability to work both independently and collaboratively within a hospitality team.
- Flexibility to work weekends, evenings and seasonal peak periods.
What We’re Offering
- Private Medical Insurance
- Enhanced Pension Scheme
- Enhanced Annual Leave
- Life Assurance
- Performance Related Annual Bonus Scheme
- Opportunities for professional development and training
Head of Houskeeping in Bridport employer: Louma Farm & Retreat
Louma Country Hotel is an exceptional employer, offering a unique opportunity to lead a dedicated housekeeping team in a stunning location above the Jurassic Coast. With a strong focus on employee growth, we provide comprehensive benefits including private medical insurance, an enhanced pension scheme, and opportunities for professional development, all within a supportive and passionate work culture that values excellence and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Houskeeping in Bridport
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Louma Farm & Retreat. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Louma Farm & Retreat
Don't be shy about reaching out to Louma Farm & Retreat directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head of Houskeeping in Bridport
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Louma Farm & Retreat and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Louma Farm & Retreat
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
