At a Glance
- Tasks: Lead the housekeeping team to maintain luxury standards and ensure guest satisfaction.
- Company: Louma Country Hotel, a stunning venue on the Jurassic Coast.
- Benefits: Private medical insurance, enhanced pension, annual leave, and performance bonuses.
- Other info: Join a passionate team with opportunities for professional growth.
- Why this job: Shape unforgettable guest experiences in a beautiful, luxury environment.
- Qualifications: Experience in luxury housekeeping and strong leadership skills.
The predicted salary is between 30000 - 40000 € per year.
About Louma
Nestled above the stunning Jurassic Coast in West Dorset, Louma Country Hotel offers guests exclusive access to fine dining, private vineyards, stables, a luxurious spa, and a range of curated activities. With 17 beautifully designed spaces across our Farmhouse, Timber Stables, Stone Barns and Shepherd Huts, we welcome individuals, couples and families seeking unforgettable moments in a truly unique setting. Join our passionate and dedicated team and help shape a world-class country hotel experience.
Role Overview
As Head of Housekeeping at Louma, you will play a key leadership role in maintaining the exceptional standards of cleanliness, comfort and presentation that define the guest experience across our estate. Leading the Housekeeping team, you will oversee all accommodation, public areas and hospitality spaces, ensuring every environment reflects the calm, beauty and luxury that Louma is known for. From room preparation and turndown service to team leadership and operational planning, you will ensure every detail contributes to a seamless and memorable guest stay. This role is ideal for someone who takes pride in immaculate presentation, thrives in a luxury hospitality environment, and enjoys supporting and developing a team to deliver outstanding guest experiences.
What You’ll Do
- Lead and manage all housekeeping services across guest accommodation, public areas and outdoor hospitality spaces.
- Support the Hotel Manager in overseeing the daily operations of the housekeeping department.
- Lead by example, championing Louma’s culture and inspiring the housekeeping team to deliver exceptional standards.
- Oversee cleaning procedures, room preparation, stayover services, turndown service and presentation across the estate.
- Conduct daily inspections of guest rooms and public areas to ensure luxury presentation standards are consistently achieved.
- Ensure guest rooms are maintained to arrival-ready standards prior to check-in.
- Implement and maintain housekeeping quality control procedures, checklists and service standards.
- Identify and report maintenance issues promptly, ensuring all guest spaces remain in excellent condition.
- Manage rotas, schedules and staffing for in-house, contracted and casual housekeeping teams.
- Maintain accurate inventories of housekeeping assets, consumables, guest amenities and equipment.
- Coordinate with external partners including linen suppliers, laundry services, waste collection and specialist cleaning contractors.
- Manage stock levels and ordering of cleaning supplies and housekeeping materials.
- Monitor housekeeping budgets and control departmental costs where appropriate.
- Ensure all housekeeping operations comply with Health & Safety policies, COSHH procedures and operational standards.
- Deliver training and guidance to housekeeping staff to ensure safe working practices and consistent service delivery.
- Respond to guest requests, special room preferences and housekeeping-related enquiries professionally.
- Handle guest feedback or service recovery relating to housekeeping services.
- Support other departments when required to ensure seamless hotel operations.
What We’re Looking For
- A proactive and enthusiastic leader with a genuine passion for exceptional housekeeping.
- Strong organisational skills with a meticulous eye for detail and presentation.
- Experience leading housekeeping teams within a luxury hospitality environment.
- A polished and professional presence that reflects the ethos of Louma Country Hotel.
- Excellent communication skills with the ability to build positive relationships across departments.
- A supportive leader who enjoys training, mentoring and developing team members.
- A flexible and solutions-focused approach to hospitality operations.
- Ability to work both independently and collaboratively within a hospitality team.
- Flexibility to work weekends, evenings and seasonal peak periods.
What We’re Offering
- Private Medical Insurance
- Enhanced Pension Scheme
- Enhanced Annual Leave
- Life Assurance
- Performance Related Annual Bonus Scheme
- Opportunities for professional development and training
Head of Houskeeping in Bridport employer: Louma Farm & Retreat
Louma Country Hotel is an exceptional employer, offering a unique opportunity to lead a dedicated housekeeping team in a stunning location above the Jurassic Coast. With a strong focus on employee growth, we provide comprehensive benefits including private medical insurance, an enhanced pension scheme, and opportunities for professional development, all within a supportive and passionate work culture that values excellence and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Houskeeping in Bridport
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in luxury settings. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up in style! If you’re applying for the Head of Housekeeping role, consider visiting Louma Country Hotel. A quick tour and a chat with staff can give you insights into their culture and expectations, plus it shows your genuine interest.
✨Tip Number 3
Prepare for the interview by diving deep into housekeeping standards in luxury hotels. Brush up on your knowledge of cleaning procedures, team management, and guest relations. We want to see that you’re ready to lead with confidence!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Head of Houskeeping in Bridport
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for housekeeping shine through! We want to see that you genuinely care about creating a luxurious experience for our guests.
Be Detail-Oriented:Just like in housekeeping, attention to detail is key in your application. Make sure to proofread for any typos or errors, and tailor your CV and cover letter to highlight relevant experience that matches our luxury standards.
Highlight Leadership Skills:As the Head of Housekeeping, you'll be leading a team. Use your application to showcase your leadership experience and how you've successfully managed teams in the past. We love seeing examples of how you've inspired others!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Louma Country Hotel!
How to prepare for a job interview at Louma Farm & Retreat
✨Know the Louma Experience
Before your interview, dive deep into what makes Louma Country Hotel unique. Familiarise yourself with their offerings, from fine dining to the luxurious spa. This knowledge will not only impress but also help you articulate how your vision aligns with their commitment to exceptional guest experiences.
✨Showcase Your Leadership Style
As a Head of Housekeeping, your leadership approach is crucial. Prepare examples of how you've successfully led teams in the past, particularly in luxury settings. Highlight your ability to inspire and develop team members, as well as how you handle challenges and maintain high standards.
✨Demonstrate Attention to Detail
Given the emphasis on immaculate presentation at Louma, be ready to discuss specific instances where your attention to detail made a difference. Whether it’s about room preparation or maintaining cleanliness in public areas, share stories that showcase your meticulous nature.
✨Prepare for Operational Questions
Expect questions about managing housekeeping operations, including budgeting, inventory management, and compliance with health and safety standards. Brush up on your knowledge of these areas and be prepared to discuss how you would implement effective procedures at Louma.
