At a Glance
- Tasks: Drive client engagement and develop strategies to enhance client relationships.
- Company: Join a luxury brand known for its commitment to exceptional client experiences.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Collaborative team culture with opportunities for personal and professional development.
- Why this job: Be a key player in creating memorable experiences for clients and shaping brand loyalty.
- Qualifications: Strong communication skills and a passion for client development.
The predicted salary is between 40000 - 50000 € per year.
As the Client Development Manager you will implement omnichannel client development strategies to grow and retain the local client base, maximizing conversion and long-term client value through high-impact appointments. Systematically cultivate VIC relationships and elevate engagement across all touchpoints, from in-store discovery to digital follow-up, international events, and exclusive brand experiences.
Responsibilities
- Reinforce In-Store Clienteling — Ensure that existing LV tools are available and used properly and proactively in store (including ICON, MyCC, LV Publishing, LV Catalogue); provide guidance, training where necessary, and share usage best practices.
- Support the implementation of new clienteling tools; animate and follow through roll out across the retail network.
- Proactively collate feedback from stores on existing tools and business needs, sharing comments with the EMEA Zone and providing agreed local solutions/adaptations where necessary to achieve goals.
- Develop & Drive In-Store Clienteling Mindset — Champion a strong clienteling culture within the store, coaching the team to build, develop and retain long-term client relationships.
- Share best practices with the store team and support Client Advisors in achieving their individual client development objectives through regular floor presence, team briefings and targeted coaching.
- Act as the key point of contact between the Client Service Centre and the store, ensuring efficient resolution of client queries and follow-up.
- Support the organization and execution of client and press events, private appointments and in-store experiences to strengthen client engagement and loyalty.
- In partnership with the Store Manager and Client Manager, define store clienteling priorities and activities aligned with business objectives and available budgets.
- Collaborate with the sales team to define client targeting strategies, ensuring the right clients are invited and engaged for store events and activations.
- Support the execution and follow-up of clienteling initiatives, ensuring high attendance, strong engagement and measurable business results.
- Contribute to the development and execution of targeted client communications, including mailings, e-mailings and personalized outreach.
- Client Development — Drive the development of the store’s top clients by creating personalized and memorable in-store experiences.
- Identify and cultivate high-potential clients, supporting Client Advisors in recruitment and long-term relationship building.
- Coordinate client gifting initiatives aligned with brand guidelines and store client development priorities.
- Identify and nominate suitable clients for exclusive brand experiences, events and special activations when applicable.
- CRM & Client Database Management — Use CRM tools and client data to generate insights and actionable recommendations to support store performance.
- Ensure high standards of data capture and data quality, coaching the team on best practices in client data collection and maintenance.
- Promote and optimize the use of DREAM within the store through training and continuous support to the team.
- Review the store’s client portfolio structure, identifying opportunities for recruitment, retention and reactivation.
- Monitor the performance and ROI of clienteling actions, adjusting strategies where needed to maximize results.
- Support the team in client segmentation, profiling and targeting to ensure effective and personalized outreach.
- Regularly review client allocation across the team to ensure balanced ownership and continuity of relationships, including transitions when team members leave.
- Team Development — Coach and support Client Advisors in developing strong clienteling habits and best practices in daily activities.
- Foster a collaborative and client-focused team culture, motivating the team to achieve store and client development objectives.
- Deliver on-the-floor coaching and training related to CRM tools, clienteling techniques and personalized client engagement.
- Ensure all team members act as true ambassadors of the brand, embodying the brand values and delivering exceptional client experiences aligned with the store’s strategy.
- Management of different other clients touchpoints to enhance client experience.
Client Development Manager in London employer: LOUIS VUITTON
As a Client Development Manager at our prestigious location, you will thrive in a dynamic work culture that prioritises client engagement and personal growth. We offer comprehensive training, unique brand experiences, and a collaborative environment that empowers you to build lasting relationships with clients while maximising your professional potential. Join us to be part of a team that values innovation and excellence in client service.
StudySmarter Expert Advice🤫
We think this is how you could land Client Development Manager in London
✨Tip Number 1
Get to know the company inside out! Research their client development strategies and understand their brand values. This will help you tailor your approach during interviews and show that you're genuinely interested in contributing to their success.
✨Tip Number 2
Network like a pro! Attend industry events, connect with current employees on LinkedIn, and engage in conversations about client development. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Practice your pitch! Be ready to discuss how you can implement omnichannel strategies and enhance client engagement. Use specific examples from your past experiences to demonstrate your skills and how they align with the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Client Development Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Client Development Manager role. Highlight your experience with client engagement, CRM tools, and any relevant training you've provided in previous roles.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about client development and how you can contribute to our team. Be specific about your achievements and how they relate to the responsibilities outlined in the job description.
Showcase Your Clienteling Experience:Since this role is all about building relationships, make sure to include examples of how you've successfully developed and maintained client relationships in the past. We want to see your strategies and the impact they had on client retention and satisfaction.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at LOUIS VUITTON
✨Know Your Clienteling Tools
Familiarise yourself with the clienteling tools mentioned in the job description, like ICON and DREAM. Be ready to discuss how you've used similar tools in past roles to enhance client relationships and drive sales.
✨Showcase Your Coaching Skills
Prepare examples of how you've coached or trained team members in client engagement strategies. Highlight your ability to foster a strong clienteling culture and how you’ve motivated teams to achieve their objectives.
✨Demonstrate Your Client Development Strategies
Think about specific strategies you've implemented to grow and retain clients. Be prepared to share success stories that illustrate your ability to create memorable client experiences and drive long-term loyalty.
✨Engage with Real Scenarios
Anticipate situational questions related to client management and event execution. Practice responding to scenarios where you had to resolve client queries or adapt strategies based on feedback, showcasing your problem-solving skills.
