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For Companies At a Glance
- Tasks: Be the go-to expert for clients, guiding them through an exceptional shopping experience.
- Company: Join the iconic Louis Vuitton brand, known for luxury and innovation.
- Benefits: Enjoy competitive pay, training opportunities, and a vibrant team culture.
- Why this job: Perfect for those passionate about fashion and client relationships in a dynamic environment.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn.
- Other info: Opportunity to grow within a prestigious brand and develop valuable skills.
The predicted salary is between 36000 - 60000 £ per year.
As an Expert Client Advisor, you will be an ambassador of the Brand, with a special focus on a product category. You will ensure that every Client is treated according to the Louis Vuitton promise. Your goal is to discover your Clients and their needs, guiding them across the Brand and delivering an exceptional Client experience while conveying your passion for the product. You will serve as the voice of your category for Clients and the store team. You will proactively reach out to Clients to achieve individual and team goals and to develop your category's business.
Missions
- Be an Exceptional Client Advisor & Technical Expert
- Achieve individual and team objectives; be accountable for your category's sales results.
- Lead by example by consistently being the Top Seller in your category.
- Maintain strong, in-depth, and highly technical expertise in your product category to drive performance.
- Welcome every Client to enhance their experience and set the standard for the best Client service.
- Provide expert advice on your product category, supporting team members with detailed information when needed.
- Act as a style advisor for Clients, assessing their style and recommending matching products.
- Participate actively in store activities, contributing to overall objectives.
- Develop comprehensive knowledge of the Brand and products.
- Drive Commercial Performance of the Category In-Store
- Analyze and promote your product category, monitoring individual and store KPIs monthly.
- Collaborate with the Store Manager and provide feedback to the Head Office on product performance, market trends, and opportunities.
- Create action plans to proactively drive sales, using visual merchandising, clienteling, training, and team activities.
- Be an active ambassador for your category, demonstrating passion and enthusiasm.
- Deepen your product knowledge to handle demanding Client situations effectively.
- Stay informed about industry developments and competitors through regular market analysis.
- Coordinate with Visual Merchandisers to ensure optimal product display aligned with priorities.
- Support & Train the Store Team on the Category
- Partner with the Learning Manager to enhance selling skills and product knowledge.
- Use your expertise to motivate the team, leading briefings and training sessions.
- Conduct 1:1 coaching based on product performance, providing feedback to Managers.
- Observe and support team members during selling activities, especially in introducing your category to high potential clients.
- Client Development
- Implement clienteling strategies for your category.
- Identify and develop high potential Clients, organize events, and grow your client base.
- Lead by example in client management, focusing on local Clients.
- Proactively follow existing Clients and recruit new ones using clienteling tools to build long-term relationships.
Expert Client Advisor | London employer: LOUIS VUITTON
Contact Detail:
LOUIS VUITTON Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Expert Client Advisor | London
✨Tip Number 1
Familiarise yourself with Louis Vuitton's product categories and their unique selling points. This knowledge will not only help you in conversations but also demonstrate your genuine passion for the brand during interviews.
✨Tip Number 2
Engage with current employees or alumni who have worked at Louis Vuitton. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your fit for the role.
✨Tip Number 3
Showcase your client management skills by preparing examples of how you've successfully built relationships in previous roles. Highlighting your ability to connect with clients will resonate well with the responsibilities of an Expert Client Advisor.
✨Tip Number 4
Stay updated on market trends and competitor activities within the luxury retail sector. Being knowledgeable about the industry will allow you to speak confidently about how you can contribute to driving sales and enhancing the client experience.
We think you need these skills to ace Expert Client Advisor | London
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Expert Client Advisor. Familiarise yourself with the key skills required, such as client engagement, product knowledge, and sales performance.
Tailor Your CV: Customise your CV to highlight relevant experience in client advisory roles or retail environments. Emphasise any achievements related to sales targets, client satisfaction, or product expertise that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the brand and your understanding of the luxury retail market. Mention specific examples of how you've successfully engaged clients and driven sales in previous roles.
Showcase Your Product Knowledge: In your application, demonstrate your knowledge of the product category you will be representing. Discuss any relevant experience or training that has equipped you with the technical expertise needed for the role.
How to prepare for a job interview at LOUIS VUITTON
✨Show Your Passion for the Brand
Make sure to express your enthusiasm for Louis Vuitton and its products during the interview. Share personal experiences or stories that highlight your connection to the brand, as this will demonstrate your genuine interest and commitment to being an ambassador.
✨Demonstrate Your Client-Centric Approach
Prepare examples of how you've successfully engaged with clients in the past. Discuss specific instances where you identified client needs and provided tailored solutions, showcasing your ability to enhance the client experience.
✨Highlight Your Technical Expertise
Be ready to discuss your knowledge of the product category you'll be representing. Research the latest trends and developments in the industry, and be prepared to answer technical questions that may arise during the interview.
✨Prepare for Team Collaboration Questions
Since teamwork is crucial for this role, think about how you've worked effectively with others in previous positions. Be prepared to share examples of how you've supported colleagues and contributed to team goals, especially in a retail environment.
