Poste As the Deputy Clienteling Director, based in Selfridges, you will implement omnichannel client development strategies to grow and retain the local client base, maximizing conversion and long-term client value through high-impact appointments. Systematically cultivate VIC relationships and elevate engagement across all touchpoints, from in-store discovery to digital follow-up, international events, and exclusive brand experiences. Missions Reinforce In-Store Clienteling Ensure that existing LV tools are available and used properly and proactively in store (including ICON, MyCC, LV Publishing, LV Catalogue); provide guidance, training where necessary, and share usage best practices Support the implementation of new clienteling tools; animate and follow through roll out across the retail network Proactively collate feedback from stores on existing tools and business needs, sharing comments with the EMEA Zone and providing agreed local solutions/adaptations where necessary to achieve goals Develop
Deputy Clienteling Director - Selfridges employer: Louis Vuitton
Louis Vuitton offers an exceptional work environment in the heart of London, where employees are valued for their attention to detail and commitment to excellence. With a strong emphasis on teamwork and professional growth, the company provides ample opportunities for career advancement while fostering a culture of luxury and sophistication. Joining Louis Vuitton means being part of a prestigious brand that prioritises employee well-being and delivers a rewarding experience in the luxury retail sector.
