Client Advisor in City of Westminster

Louis Vuitton is seeking a highly motivated, curious and client-focused Client Advisor in our London stores. As a Louis Vuitton Client Advisor, you will be an ambassador of our brand, embodying our values of excellence, passion, and innovation. You will play a pivotal role in creating extraordinary experiences for our discerning clientele, guiding them through our exquisite collections and building lasting relationships. This role requires an individual with a deep appreciation for luxury, exceptional interpersonal skills, and a genuine desire to deliver personalized service.

Client Engagement & Sales

• Proactively welcome and engage with clients, creating a warm and inviting atmosphere.
• Build strong client relationships through personalized interactions, understanding their needs, and anticipating their desires.
• Master product knowledge across all categories (leather goods, ready-to-wear, accessories, etc.) to confidently present and explain features, benefits, and brand heritage.
• Achieve individual and team sales targets by effectively cross‑selling and up‑selling.
• Maintain a pristine and visually appealing sales floor, ensuring all products are beautifully presented.

Client Relationship Management (CRM)

• Utilize CRM tools to capture client information, preferences, and purchase history.
• Proactively follow up with clients through various channels (phone, email, in-store appointments) to nurture relationships and drive repeat business.
• Host and participate in client events, developing a strong network of loyal clients.

Brand Ambassador

• Embodied the Louis Vuitton brand image through impeccable presentation, professionalism, and passion for luxury.
• Maintain an in-depth understanding of current fashion trends, luxury market insights, and competitor activities.
• Act as a role model for new team members, contributing to a positive and collaborative work environment.

Operational Excellence

• Adhere to all company policies and procedures, including those related to sales, inventory management, and security.
• Process transactions accurately and efficiently.
• Assist with inventory receiving, transfers, and stock management as needed.

Previous experience in a luxury retail environment (2+ years preferred). Demonstrated ability to achieve sales targets and deliver exceptional client service. Strong communication and interpersonal skills, with the ability to connect with a diverse clientele. A genuine passion for luxury fashion, art, and culture. Excellent organizational skills and attention to detail. Ability to work a flexible schedule, including evenings, weekends, and holidays. Proficiency in multiple languages is a plus.