Job Description
At Doubletree by Hilton Templepatrick, we believe every guest interaction is an opportunity to create lasting memories. As a Night Porter, you are often the first and last friendly face our guests encounter, playing a pivotal role in shaping their experience. We are seeking a dedicated and professional individual to deliver exceptional service, ensuring a welcoming and secure environment throughout the night. Your impeccable presentation, genuine warmth, and proactive approach to guest needs will be crucial in upholding our reputation for outstanding hospitality and ensuring the smooth operation of our reception services. Join our team and be the cornerstone of our overnight guest experience.
We have full and part time positions available and shifts are typically 10pm-6am or 11pm-7am
Benefits include:
- flexible hours
- free food on shift
- free car parking on site
- opportunities for training /career progression
- discounted rooms in Hilton hotels worldwide via the Hilton Go program
About The Role
Primary Duties & Responsibilities
- To be fully conversant with all facilities and services in the hotel, provide maximum guest satisfaction at all times, report any issues to management
- Cash handling/reconciliation
- To be conversant with and to operate all in-house administration procedures and to be able to operate effectively all business equipment required in the operations of Reception.
- To be familiar with all areas of night operation and ensure a high standard of service is provided.
- To be fully conversant and comply with health, safety, hygiene, fire and security regulations and procedures of the hotel, and to ensure others are aware of their responsibilities in this regard.
- To ensure that a high standard of cleanliness and hygiene is maintained at all times in the hotel
- Clearing of rooms after functions and cleaning and resetting
- General cleaning duties as requested by Night Manager
- Room service orders for food and beverage including preparing the drinks and meals.
- Clearing the hallways for guest floors
- Housekeeping orders for Linen items, toiletries, making a bed or clearing it.
- Deal with any guest requests in a polite and timely manner
- Work with the night team to ensure that the hotel is safe and secure, reporting any suspicious activity/security breaches to hotel management
- Set up functions and breakfast for the following day
- Any other reasonable management request
- Coming to shifts on time and if there is any emergency to be happened, inform Duty manager for the absence at least 4 hours prior to your start time.
Occasional Duties
- To assist and take part in training courses as required.
- Any other duties as required by Management.
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