At a Glance
- Tasks: Provide technical support for AV and IT systems in teaching and event spaces.
- Company: Join Loughborough University, a vibrant community focused on innovation and education.
- Benefits: Generous holiday allowance, competitive pay, and access to world-class facilities.
- Other info: Enjoy a supportive culture with opportunities for personal and professional growth.
- Why this job: Gain hands-on experience with cutting-edge AV technology while supporting an engaging learning environment.
- Qualifications: Experience in AV and IT support with strong troubleshooting and communication skills.
The predicted salary is between 31500 - 38500 £ per year.
IT Services are looking for a full-time AV Technical Support Officer to join our Teaching Support team on our East Midlands campus. This role will provide technical support for the University’s teaching, research and event spaces, ensuring that our audiovisual and IT systems continue to deliver an excellent experience for staff, students and visitors.
You will be working as part of a dedicated technical team supporting teaching rooms, lecture capture, Unified communications platforms, event production and specialist AV installations across both the Loughborough and London campuses. We are looking for someone with experience of supporting, installing and maintaining professional AV and IT systems within a customer-focused environment.
You will have excellent technical troubleshooting skills, a practical approach to problem solving and the ability to communicate confidently with colleagues at all levels. The role involves:
- Responding to support requests
- Diagnosing and resolving faults
- Installing and commissioning new AV equipment
- Carrying out planned maintenance
- Supporting teaching and event activities
You will also work on projects to introduce new technologies, maintain accurate asset and configuration records, and provide guidance and training to users on the effective use of AV systems. We are looking for someone who is highly organised, enjoys working with people and takes pride in delivering an excellent customer experience.
The successful candidate will be confident working independently, able to prioritise their workload effectively and committed to maintaining high technical standards. The role will require occasional evening and out-of-hours working to support conferences, events and other University activities.
We cannot accept CVs. We are happy to consider any reasonable adjustments that candidates may need during the recruitment process.
About the University: Universities are one of this country’s greatest assets. We shape culture and society. At Loughborough, we strive for better, think differently, challenge convention and take action.
About the Department: Our IT Services department is made up of a wide range of teams all responsible for their own specialism. Loughborough IT came top in the National Student Survey for IT resources & facilities in supporting learning for several years in a row.
Our Benefits: At Loughborough, our benefits are designed to support your life inside and outside of work, helping you to thrive and feel valued as part of our community. Examples of our benefits include:
- Generous holiday allowance, including 14 university closure days and bank holidays
- Access to a range of fantastic facilities with plenty of green space across our 523-acre East Midlands campus
- Competitive pay and pension schemes
- Discounted gym memberships and access to world-class sporting facilities
- Access to our electric vehicle and cycle-to-work schemes
AV Technical Support Officer, Loughborough in Wymeswold employer: Loughborough University
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