At a Glance
- Tasks: Manage hotel operations and ensure guest safety during night shifts.
- Company: Join a leading academic venue with a focus on exceptional customer service.
- Benefits: Enjoy 25 days leave, free gym access, meals on shift, and a pension scheme.
- Other info: Work in a supportive environment with great career growth opportunities.
- Why this job: Be the first point of contact for guests and make their night stay memorable.
- Qualifications: Customer service experience is essential; hospitality experience is a plus.
The predicted salary is between 28200 - 28200 £ per year.
We are currently looking for a confident and enthusiastic individual to join our team as Night Duty Manager at The Link Hotel. You will be responsible for managing the smooth operation of the hotel and ensuring the safety of our guests and team members at night. You must be able to deal confidently and proactively with any guest issues, as you will be the first point of contact for our guests overnight.
We are looking for an individual with excellent customer service skills, who can communicate effectively with both guests and team members. You must be able to use your initiative and work well under pressure, whilst consistently delivering an exceptional guest experience. You will have a minimum of one year's experience in a customer-facing role. Experience in a front of house hospitality operation is desirable, although not essential as full training will be given.
Benefits:
- 25 days annual leave plus bank holidays
- Paid leave day for your birthday
- Free access to on-site gym facilities at Burleigh Springs
- Free meal on shift
- Free car parking
- Enrolment into company pension scheme
About Us: Based at Loughborough University Campus, our brand portfolio includes Burleigh Court Hotel and Conference Centre, Holywell Park Day Conference Centre, The Link Hotel, The Elite Athlete Centre and Hotel, and Loughborough University Nursery. Every year we host over 92,000 delegates from around the world; we service over 90,000 bedrooms; we serve over 200,000 meals; we take over £30 million in enquiries. With excellent customer service at the core of our offer, we are recognised as a leading academic venue, winning multiple awards and accreditations in customer service, business tourism and people management. We achieve this by putting our guests at the heart of everything we do. We take workplace engagement seriously and are proud to have been awarded the Best Companies accreditation as very good to work for 2025. Simply put, we're trying to make Imago Venues a place where people love to be. We care about our people and we're kind to each other. We're ambitious, ethical, sustainable and, most importantly, we're accountable.
Come join our team!
To apply online, log onto the Imago website. To find out more about the role click here. Closing date: 12th June 2026.
Night Duty Manager in Sutton Bonington employer: Loughborough University
Imago Venues is an exceptional employer located on the Loughborough University Campus, offering a supportive and engaging work culture that prioritises employee well-being and development. With benefits such as 25 days of annual leave, free gym access, and a paid birthday leave, we ensure our team members feel valued and motivated. Join us to be part of a dynamic environment where your contributions are recognised, and you can grow within a leading hospitality operation known for its commitment to outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Night Duty Manager in Sutton Bonington
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Duty Manager role.
✨Tip Number 2
Prepare for the interview by researching Imago Venues and understanding their values. Show us how your customer service skills align with our mission to deliver exceptional guest experiences. We love candidates who are genuinely interested in our brand!
✨Tip Number 3
Practice common interview questions related to conflict resolution and guest management. Think of examples from your past roles where you’ve handled tricky situations. We want to see how you can keep calm under pressure, especially during those night shifts!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team at The Link Hotel!
We think you need these skills to ace Night Duty Manager in Sutton Bonington
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the Night Duty Manager role shine through. We want to see that you're excited about joining our team and making a difference at The Link Hotel!
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer service or hospitality. We’re looking for someone who can handle guest issues confidently, so share examples of how you've done this in the past.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, we want to get to know you quickly!
Apply Through Our Website:Don’t forget to submit your application through the Imago website! It’s the best way for us to receive your details and ensures you’re considered for the Night Duty Manager position.
How to prepare for a job interview at Loughborough University
✨Know the Night Shift Inside Out
Make sure you understand what it means to work night shifts. Familiarise yourself with the unique challenges and responsibilities of a Night Duty Manager, like managing guest issues and ensuring safety during the quiet hours. This will show your potential employer that you're ready for the role.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you’ve excelled in customer service. Think about times when you resolved conflicts or went above and beyond for guests. This is crucial since the role requires excellent communication and proactive problem-solving skills.
✨Demonstrate Initiative and Problem-Solving
Be ready to discuss how you handle pressure and unexpected situations. Think of scenarios where you had to think on your feet and make quick decisions. This will highlight your ability to manage the hotel smoothly during the night.
✨Ask Insightful Questions
Prepare thoughtful questions about the hotel’s operations, team dynamics, or guest experience strategies. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values, especially since they emphasise kindness and accountability.
