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- Tasks: Assist new students with accommodation queries and provide top-notch customer service.
- Company: Join the vibrant Loughborough University community this summer.
- Benefits: Competitive pay, hands-on experience, and a chance to make a difference.
- Other info: Great opportunity for personal growth and teamwork in a dynamic environment.
- Why this job: Be the friendly face that helps students transition into university life.
- Qualifications: Experience in university halls and a passion for student support.
The predicted salary is between 24794 - 26230 £ per year.
We have an exciting opportunity for a number of individuals to join us as Student Accommodation Advisors this summer. The role-holder will help represent the Student Accommodation Centre during the period from A Level results to Fresher arrivals. Candidates will represent the team by answering telephone calls and emails from students and their parents, giving advice and information regarding the accommodation options and application process and provide administrative support to the Student Accommodation Centre team.
The ideal candidates will have experience of living in a University Hall of Residence and be passionate about promoting the award-winning Loughborough Experience to new students. If you are an enthusiastic, approachable individual, with a 'can-do' attitude and are able to work both independently and as part of a wider team, this is a great opportunity to join our team and to make a positive contribution to providing an outstanding service to our students.
This position will run from Friday 7th August to 25th September 2026 and will be based in person at the Student Accommodation Centre at Loughborough University (East Midlands Campus). Interviews to be held from 18th May and a short situational task will also be completed.
Key Requirements:
- To answer telephone calls and emails in a polite, customer friendly manner - being attentive and empathetic to the callers needs
- To accurately and concisely document incoming and outgoing student contact on the accommodation database
- To represent the University in a professional manner at all times, even if under pressure
- To be familiar with allocation procedures, fees structure, campus hall life, University life and Loughborough in general; keeping updated on the current admissions and accommodation situation
- To handle all enquiries in an efficient and courteous manner, using guidance to ensure that all enquiries are fully resolved
- To be able to understand the enquiry and escalate to the appropriate member of staff as required
- To monitor levels/types of caller and agree action to be taken with Student Accommodation Centre staff and if necessary with the Student Accommodation Centre Manager
- To be familiar with the University accommodation database to find answers to specific enquiries
- To ensure that defined objectives and timescales are met, taking responsibility for designated tasks
- To ensure the facilities and equipment for the Advice Centre are treated with respect
- At the end of the Advice Centre, produce a reflective report for the Student Accommodation Centre Manager analysing the Advice Centre operation, highlighting possible improvements and suggestions for the training programme for the following year
Why should you apply? This is your opportunity to be the front line in ensuring excellent customer service to our new students and parents while they transition into student life. If this role sounds of interest, we’d love to hear from you. For more information refer to the Job Description and Person Specification. We are happy to consider any reasonable adjustments that candidates may need during the recruitment process. If there are any additional adjustments, you’d like to request please contact Stephen Bailey. We also offer reasonable adjustments on the job.
Closing Date: Wednesday 6th May 2026
Interview Date: w/c 18th May 2026
Student Accommodation Advisor - Loughborough employer: Loughborough University
Contact Detail:
Loughborough University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Accommodation Advisor - Loughborough
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the Student Accommodation Centre's services and the Loughborough experience. This way, when you chat with potential employers, you can show off your knowledge and passion.
✨Tip Number 2
Practice makes perfect! Before your interview, have a friend or family member throw some common interview questions your way. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Don’t forget to showcase your personality! Being approachable and enthusiastic is key for this role. Let your genuine passion for helping students come through in your conversations and interactions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to make a positive impact on new students’ lives.
We think you need these skills to ace Student Accommodation Advisor - Loughborough
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for student life and the Loughborough experience shine through. We want to see that you genuinely care about helping new students settle in and enjoy their time at university.
Be Clear and Concise: Make sure your application is easy to read and straight to the point. Use clear language and avoid jargon. We appreciate a well-structured application that highlights your relevant experience without unnecessary fluff.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your responses to the specific role of Student Accommodation Advisor. Mention any relevant experiences, especially if you've lived in a University Hall of Residence, as it shows you understand the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Loughborough University
✨Know Your Stuff
Familiarise yourself with the accommodation options and application processes at Loughborough University. Being able to discuss these confidently will show that you're genuinely interested in the role and can provide accurate information to students and parents.
✨Show Your Customer Service Skills
Prepare examples of how you've handled customer inquiries in the past. Think about times when you went above and beyond to help someone, as this role is all about providing excellent service to new students and their families.
✨Be Approachable and Enthusiastic
Your attitude matters! Practice being friendly and approachable in your responses. This role requires a 'can-do' attitude, so let your enthusiasm for helping others shine through during the interview.
✨Prepare for Situational Questions
Since there's a situational task involved, think about how you would handle various scenarios related to student accommodation. Consider questions like how you'd deal with a frustrated caller or how you'd explain the allocation process clearly.