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- Tasks: Lead a busy reception team, ensuring top-notch customer service and smooth operations.
- Company: Join Burleigh Court Hotel, a vibrant venue at Loughborough University Campus.
- Benefits: Enjoy 25 days annual leave, free gym access, meals, parking, and a pension scheme.
- Why this job: Be part of a dynamic team that values excellent customer care and teamwork.
- Qualifications: Experience in a busy reception environment and strong communication skills required.
- Other info: Recognised for outstanding workplace engagement and career growth opportunities.
The predicted salary is between 27800 - 39000 £ per year.
Burleigh Court Hotel
Position: Full time (guaranteed minimum 30 hours per week) working 5 over 7 days, mixture of early and late shifts
Rate of Pay:£13.38 per hour
Benefits: 25 days annual leave plus bank holidays, paid leave day for your birthday, free access to on-site gym facilities at Burleigh Springs, free meal, free car parking & enrolment into company pension scheme
We currently have an exciting opportunity for a Reception Supervisor to join our busy reception team at Burleigh Court Hotel.
We are looking for a confident individual with excellent customer care and communication skills. You must be able to use your initiative and work well under pressure. You will ideally have experience of working within a busy reception team and a proven ability to work accurately and to tight deadlines.
The Reception Supervisor will ensure reception is managed efficiently, driving and coordinating all daily operational reception standards to ensure consistent customer service excellence, whilst supporting the Front of House Manager in leading the reception team.
About Us:
Based at Loughborough University Campus, our brand portfolio includes:
- Burleigh Court Hotel and Conference Centre
- Holywell Park Day Conference Centre
- The Link Hotel
- The Elite Athlete Centre and Hotel
- Loughborough University Nursery
Every year we host over 92,000 delegates from around the world; we service over 90,000 bedrooms; we serve over 200,000 meals; we take over £30 million in enquiries.
With excellent customer service at the core of our offer, we are recognised as a leading academic venue, winning multiple awards and accreditations in customer service, business tourism and people management. We achieve this by putting our guests at the heart of everything we do.
We take workplace engagement seriously and are proud to have been awarded the Best Companies accreditation as very good to work for 2025.
Simply put, we\’re trying to make Imago Venues a place where people love to be. We care about our people and we\’re kind to each other. We\’re ambitious, ethical, sustainable and, most importantly, we\’re accountable.
Come join our team To apply online, log onto theImago website
To find out more about the role clickhere
Closing date: 2 September 2025
Imago Venues are an Equal Opportunities and Disability Confident Committed Employer
Reception Supervisor employer: Loughborough University
Contact Detail:
Loughborough University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Supervisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Burleigh Court Hotel and its values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer care skills and how you handle pressure, as these are key for the Reception Supervisor role.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the hotel.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the position. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Reception Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Reception Supervisor role. Highlight your customer care and communication skills, as well as any relevant experience in a busy reception environment.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at Burleigh Court Hotel. Be sure to mention your ability to work under pressure and lead a team effectively.
Showcase Your Initiative: In your application, give examples of how you've used your initiative in past roles. We love candidates who can think on their feet and drive operational excellence, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through the Imago website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Loughborough University
✨Know the Company Inside Out
Before your interview, take some time to research Burleigh Court Hotel and its values. Understand their commitment to customer service and workplace engagement. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Showcase Your Customer Care Skills
As a Reception Supervisor, excellent customer care is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Think about how you handled difficult situations or ensured a smooth check-in process, as these stories will highlight your suitability for the role.
✨Demonstrate Your Leadership Abilities
Since this role involves supporting the Front of House Manager and leading a team, be ready to discuss your leadership style. Share specific instances where you’ve successfully managed a team or coordinated tasks under pressure. This will illustrate your capability to drive operational standards effectively.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture is the right fit for you.
