At a Glance
- Tasks: Manage sports facilities, ensuring top-notch customer service and safety standards.
- Company: Join Loughborough University, a leading sporting institution with a vibrant community.
- Benefits: Enjoy competitive pay, flexible working, and access to fantastic facilities.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team that supports athletes and students in achieving their goals.
- Qualifications: Experience in facility management or sports operations is a plus.
The predicted salary is between 45091 - 45091 £ per year.
Loughborough University, recognised as one of the world's leading sporting universities, is seeking experienced Duty Managers to join our Sport team. These roles are key to delivering an outstanding customer experience while ensuring the highest standards of facility operations, health and safety, maintenance and housekeeping.
We currently have two vacancies:
- Swimming Pool Duty Manager
In addition to the core Duty Manager responsibilities, the successful candidate will have operational responsibility for the University Swimming Pool and associated aquatic activities. This will include ensuring the safe and effective day-to-day running of the facility, maintaining compliance with pool operating procedures and health and safety regulations, and supporting the delivery of a high-quality customer experience for all users. The role will involve overseeing daily pool operations, supporting aquatic programming and activities, and working closely with facility staff, coaches, swimming teachers, contractors and other stakeholders to ensure the efficient and effective operation of the facility. This will include support for the administration and delivery of the University's Learn to Swim programme. Experience of working within a swimming pool environment and an understanding of aquatic operations, programming and pool plant systems would be advantageous.
- Multi-Site Duty Manager
In addition to the core Duty Manager responsibilities, the successful candidate will support the operational management of a diverse range of world-class sporting facilities, including the Athletics Centre, Holywell Fitness Centre, football stadium and associated pitches. You will ensure these facilities are presented and operated to the highest standards, providing a safe, welcoming, and high-performing environment for students, staff, athletes, clubs and visitors. The role will involve overseeing daily operations, coordinating facility set-up requirements, supporting the delivery of training sessions, competitions and events, and ensuring compliance with all relevant health and safety procedures. You will work closely with facility staff, coaches, performance sport teams, contractors and other stakeholders to ensure the efficient and effective operation of all areas under your responsibility. You will be responsible for maintaining exceptional standards of customer service, cleanliness, maintenance and facility presentation, whilst responding effectively to operational issues and ensuring resources are deployed appropriately across multiple sites. Experience of managing leisure, fitness, sports facilities or event operations within a busy environment would be advantageous.
The ideal candidate will be organised, adaptable and capable of managing competing priorities across several facilities, demonstrating strong leadership skills and a commitment to delivering an industry-leading experience for all users. Both roles will be part of a highly skilled and experienced team, you will help create a welcoming, vibrant, and motivational environment that supports students, staff, athletes, and visitors in achieving their fitness and sporting goals. The successful candidates will thrive in a fast-paced environment and demonstrate the ability to balance hands-on operational management with effective leadership and oversight. You will be responsible for maintaining exceptional standards of customer service, health and safety, facility presentation and operational performance.
Working pattern: 37 hours per week Combination of early and late shifts Regular weekend working Bank holiday working required Includes a 12.5% year-round shift allowance
This is an exciting opportunity to play a key role within a world-leading sporting environment and contribute to the delivery of exceptional experiences for our students, athletes and wider community.
For more information on the role please refer to the Job Description and Person Specification. Contact for informal enquiries: Jimmy Wright, Senior Facility Manager.
Closing date for receipt of applications: Sunday 9th August 2026 Interview date: Monday 24th August 2026
Our Benefits
At Loughborough, our benefits are designed to support your life inside and outside of work, helping you to thrive and feel valued as part of our community. Examples of our benefits include:
- Where you work - access to a range of fantastic facilities with plenty of green space across our 523-acre East Midlands campus, plus an exciting community at our London campus on the Queen Elizabeth Olympic Park
- Financial wellbeing - competitive pay, two excellent pension schemes, and everyday savings opportunities
- Support for you and those close to you - through our range of life event leave policies as well as access to an on-site nursery at our East Midlands campus, flexible and hybrid working options.
- Health and wellbeing - discounted gym memberships and access to world-class sporting facilities, including physiotherapy, plus healthcare offers such as eyesight testing and wellbeing support
- Travel and sustainability - access to our electric vehicle and cycle-to-work schemes, as well as a variety of travel offers to support sustainable commuting
Discover more about the full range of rewards and benefits at Loughborough University.
Duty Manager, Loughborough in Quorndon employer: Loughborough University
Loughborough University is an exceptional employer, offering a vibrant work culture that fosters innovation and collaboration in the field of advanced battery technologies. With a strong commitment to employee growth, this PhD studentship provides not only comprehensive funding but also extensive training opportunities, making it an ideal environment for aspiring researchers to thrive and contribute to meaningful advancements in climate-resilient energy solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager, Loughborough in Quorndon
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We think you need these skills to ace Duty Manager, Loughborough in Quorndon
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
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How to prepare for a job interview at Loughborough University
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In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
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In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
