At a Glance
- Tasks: Welcome guests, manage check-ins, and provide top-notch customer service.
- Company: Join the vibrant team at Loughborough University’s Estates & Facilities Management.
- Benefits: Enjoy generous holidays, competitive pay, and access to fantastic facilities.
- Other info: Flexible hours and opportunities for personal growth in a supportive environment.
- Why this job: Be part of a friendly community while gaining valuable experience in hospitality.
- Qualifications: Looking for enthusiastic individuals with great customer service skills.
The predicted salary is between 24215 - 30000 £ per year.
Estates & Facilities Management is the campus hospitality provider at Loughborough University. We provide accommodation and catering within our halls of residence and within our various food and bar outlets for students, staff and visitors.
Concierge Assistants provide support in our busy Hall Receptions by providing a friendly and efficient welcome to our students and commercial guests. Duties include:
- Checking-in guests
- Answering enquiries
- Using an accommodation database
- Monitoring fire panels
- Cleaning reception areas
- Undertaking general administration
We are looking for a smart, enthusiastic and confident person with excellent customer service skills to join our team. The position currently available is for 25 hours per week on a 52 week, open ended contract. Hours are mainly worked from 1:00pm to 6:00pm Monday to Friday.
Our Benefits:
- Time off: generous holiday allowance, including 14 university closure days and bank holidays, with the option to buy extra through our holiday purchase scheme.
- Where you work: access to a range of fantastic facilities with plenty of green space across our 523-acre East Midlands campus, plus an exciting community at our London campus on the Queen Elizabeth Olympic Park.
- Financial wellbeing: competitive pay, two excellent pension schemes, and everyday savings opportunities.
- Support for you and those close to you: through our range of life event leave policies as well as access to an on-site nursery at our East Midlands campus, flexible and hybrid working options.
- Health and wellbeing: discounted gym memberships and access to world-class sporting facilities, including physiotherapy, plus healthcare offers such as eyesight testing and wellbeing support.
- Travel and sustainability: access to our electric vehicle and cycle-to-work schemes, as well as a variety of travel offers to support sustainable commuting.
Discover more about the full range of rewards and benefits at Loughborough University.
Concierge Assistant in Quorndon employer: Loughborough University
Loughborough University is an exceptional employer, offering a vibrant work culture that fosters innovation and collaboration in the field of advanced battery technologies. With a strong commitment to employee growth, this PhD studentship provides not only comprehensive funding but also extensive training opportunities, making it an ideal environment for aspiring researchers to thrive and contribute to meaningful advancements in climate-resilient energy solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge Assistant in Quorndon
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Loughborough University and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Concierge Assistant in Quorndon
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Loughborough University that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Loughborough University.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Loughborough University get a sense of who you are beyond your experience!
How to prepare for a job interview at Loughborough University
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Loughborough University and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
