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- Tasks: Lead the night team, ensuring guest safety and smooth operations from 11pm to 7am.
- Company: Join Imago Venues, a top-rated hospitality provider at Loughborough University Campus.
- Benefits: Enjoy 25 days annual leave, free gym access, meals, parking, and a pension scheme.
- Why this job: Be part of a supportive team that values excellent customer service and workplace engagement.
- Qualifications: Customer service experience preferred; training provided for those new to hospitality.
- Other info: We’re recognized as a great place to work and committed to diversity and inclusion.
The predicted salary is between 23472 - 27808 £ per year.
Job Title: Night Duty Manager Job Reference: REQ250025 Date Posted: Fri, 17 Jan 2025 00:00:00 GMT Application Closing Date: Thu, 30 Jan 2025 00:00:00 GMT Location: Loughborough Package: £26,090.04 per annum Night Duty Manager Imago Venues – Burleigh Court Hotel Position: Full time (37.5 hours per week) working night shifts 5 over 7 days from 11pm – 7am Rate of Pay: £26,090.04 per annum Benefits: 25 days annual leave plus bank holidays, paid leave day for your birthday, free access to on-site gym facilities at Burleigh Springs, free meal, free car parking & enrolment into company pension scheme. We are currently looking for a confident and enthusiastic individual to join our team as Night Duty Manager at Burleigh Court Hotel. We are looking for an individual with excellent customer service skills, who can communicate effectively and listen to our guests. You must be able to use your initiative and work well under pressure. You will be responsible for ensuring the smooth operation of the business and the safety of our guests and team members overnight. You will need to be able to deal confidently and proactively with any guest issues, as you will be the first point of contact for our guests overnight. Ideally you will have a minimum of one years’ experience in a customer facing role. Experience in a front of house hospitality operation is desirable, although not essential as full training will be given. About Us: Based at Loughborough University Campus, our brand portfolio includes: Burleigh Court Hotel and Conference Centre Holywell Park Day Conference Centre The Link Hotel The Elite Athlete Centre and Hotel Loughborough University Nursery Every year we host over 92,000 delegates from around the world; we service over 90,000 bedrooms; we serve over 200,000 meals; we take over £30 million in enquiries. With excellent customer service at the core of our offer, we are recognised as a leading academic venue, winning multiple awards and accreditations in customer service, business tourism and people management. We achieve this by putting our guests at the heart of everything we do. We take workplace engagement seriously and are proud to have been awarded the Best Companies accreditation as very good to work for 2024. Simply put, we’re trying to make Imago Venues a place where people love to be. We care about our people and we’re kind to each other. We’re ambitious, ethical, sustainable and, most importantly, we’re accountable. Come join our team! To apply online, log onto the Imago website To find out more about the role click here Closing date: 30 January 2025 Imago Venues are an Equal Opportunities and Disability Confident Committed Employer
Night Duty Manager employer: Loughborough University
Contact Detail:
Loughborough University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Duty Manager
✨Tip Number 1
Familiarize yourself with the specific challenges of working night shifts in hospitality. Understanding how to manage guest expectations during late hours can set you apart from other candidates.
✨Tip Number 2
Highlight any previous experience in customer service roles, especially those that required quick thinking and problem-solving skills. This will demonstrate your ability to handle guest issues effectively.
✨Tip Number 3
Research Imago Venues and their commitment to customer service. Being able to discuss their values and how you align with them during an interview can show your genuine interest in the role.
✨Tip Number 4
Prepare to discuss scenarios where you've successfully managed stressful situations or resolved conflicts. This will showcase your initiative and ability to work well under pressure, which is crucial for a Night Duty Manager.
We think you need these skills to ace Night Duty Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Night Duty Manager position. Highlight key skills such as customer service, communication, and problem-solving in your application.
Tailor Your CV: Customize your CV to reflect relevant experience in customer-facing roles. Emphasize any previous hospitality experience and showcase your ability to work under pressure and handle guest issues effectively.
Craft a Strong Cover Letter: Write a cover letter that expresses your enthusiasm for the role and the company. Mention specific examples from your past experiences that demonstrate your suitability for the Night Duty Manager position.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Loughborough University
✨Show Your Customer Service Skills
As a Night Duty Manager, excellent customer service is key. Be prepared to share specific examples of how you've handled guest issues in the past, demonstrating your ability to listen and respond effectively.
✨Demonstrate Initiative
The role requires someone who can think on their feet. During the interview, highlight situations where you took initiative to solve problems or improve processes, especially in high-pressure environments.
✨Understand the Role's Responsibilities
Familiarize yourself with the specific duties of a Night Duty Manager. Be ready to discuss how you would ensure the smooth operation of the hotel overnight and maintain safety for guests and staff.
✨Express Enthusiasm for the Company Culture
Imago Venues values a positive workplace culture. Show your enthusiasm for their commitment to employee engagement and how you align with their values of being ambitious, ethical, and accountable.
