At a Glance
- Tasks: Supervise library services and create a welcoming environment for users on weekends.
- Company: Loughborough University Library, a hub for student and staff experiences.
- Benefits: Generous holiday allowance, competitive pay, and access to fantastic facilities.
- Other info: Enjoy flexible working options and excellent career development opportunities.
- Why this job: Join a vibrant team and enhance the library experience for fellow students.
- Qualifications: Experience in a library or educational setting is a plus, but not essential.
The predicted salary is between 12 - 15 £ per hour.
Term Time Only, Part Time, Open Ended. Saturday 9:00-13:00 and Sunday 13:00-17:00 (34 weeks per annum, mid to late-September to mid-June).
We are seeking to recruit a Supervisor into our Library Experience and Environment Team’s Evening and Weekend Team.
Location: Loughborough University Library: on-campus.
About the Library: The University Library is central to the student and staff experience. We place great emphasis on providing excellent customer service, a range of learning environments, easy access to a large variety of information resources, and support for the development of information literacy, academic and research skills.
Role: The successful candidate will be working as part of the in person, front-line Library Experience and Environments Team taking responsibility for the supervision of staffing and the delivery of Library services during the weekends. You will maintain a welcoming and supportive learning environment for all users of the Library service. Full details are provided in the job description.
Experience of working in a library, information or educational environment is desirable, but not essential.
Benefits:
- Time off: generous holiday allowance, including 14 university closure days and bank holidays, with the option to buy extra through our holiday purchase scheme.
- Where you work: access to a range of fantastic facilities with plenty of green space across our 523-acre East Midlands campus, plus an exciting community at our London campus on the Queen Elizabeth Olympic Park.
- Financial wellbeing: competitive pay, two excellent pension schemes, and everyday savings opportunities.
- Support for you and those close to you: through our range of life event leave policies as well as access to an on-site nursery at our East Midlands campus, flexible and hybrid working options.
- Health and wellbeing: discounted gym memberships and access to world-class sporting facilities, including physiotherapy, plus healthcare offers such as eyesight testing and wellbeing support.
- Travel and sustainability: access to our electric vehicle and cycle-to-work schemes, as well as a variety of travel offers to support sustainable commuting.
Discover more about the full range of rewards and benefits at Loughborough University.
Weekend Supervisor- User Services Team in Loughborough employer: Loughborough University
Loughborough University is an exceptional employer, offering a vibrant work culture that fosters innovation and collaboration in the field of advanced battery technologies. With a strong commitment to employee growth, this PhD studentship provides not only comprehensive funding but also extensive training opportunities, making it an ideal environment for aspiring researchers to thrive and contribute to meaningful advancements in climate-resilient energy solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Weekend Supervisor- User Services Team in Loughborough
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Loughborough University and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Loughborough University and let us see your personality shine through!
We think you need these skills to ace Weekend Supervisor- User Services Team in Loughborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Loughborough University.
Get Familiar with Our Brand:Before applying, take some time to learn about Loughborough University and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Loughborough University
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Loughborough University.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Loughborough University will surely appreciate.
