At a Glance
- Tasks: Manage enquiries, secure business, and coordinate events for an exciting venue.
- Company: Join Loughborough University, a leading conference venue with a supportive culture.
- Benefits: Enjoy 25 days leave, free gym access, and a competitive salary of £28,089.83.
- Other info: Flexible working arrangements and opportunities for career growth await you.
- Why this job: Be part of a dynamic team making memorable experiences for clients.
- Qualifications: Experience in sales or customer service, strong communication skills, and a passion for events.
The predicted salary is between 28089 - 28089 £ per year.
The University is dedicated to supporting an equitable, diverse, and inclusive environment - to create better futures, together. The diverse backgrounds, characteristics and opinions within our community are our great strength and are key to our pursuit of delivering educational excellence, enterprise, research and professional services. We welcome applications from people from diverse backgrounds and minoritized groups as they are currently under-represented within our community. We recognise the value of a fulfilling and balanced work and personal life which promotes wellbeing. We seek to support colleagues in achieving this balance and have family-friendly policies, flexible working arrangements and many roles can be suitable for dynamic working arrangement. This includes considering applications to work on a part-time, flexible and job share basis wherever possible. We are proud to be a Real Living Wage Employer—so much so that we go beyond the standard, providing additional supplementary payments at specific pay points to further support our employees' financial wellbeing.
Job details:
- Job reference: REQ260596
- Date posted: 14/08/2026
- Application closing date: 02/09/2026
- Location: Loughborough
- Package: £28,089.83 per annum
Position: Full time (37.5 hours per week)
Benefits:
- 25 days annual leave plus bank holidays
- Paid leave day for your birthday
- Free access to on-site gym facilities at Burleigh Springs
- Free meal
- Free car parking
- Enrolment into company pension scheme
We have an exciting opportunity for a highly organised and customer-focused individual to join one of the UK's leading conference venue and hotel brands. As a Sales Coordinator, you will play a key role within our Commercial Team, managing enquiries, securing new and repeat business, and coordinating events from initial enquiry through to delivery. You'll work closely with clients and operational teams to ensure every booking is planned accurately and every customer receives an exceptional experience. This is a fast-paced and rewarding role that combines sales, customer service and event coordination. You will be responsible for building strong client relationships, maximising business conversion opportunities and ensuring event information is communicated effectively across our venues.
About Us:
Based at Loughborough University Campus, our brand portfolio includes:
- Burleigh Court Hotel and Conference Centre (including Burleigh Springs Spa and Leisure Centre)
- Holywell Park Day Conference Centre
- The Link Hotel
- The Elite Athlete Centre and Hotel
- Loughborough University's conference, sports and events facilities
- Loughborough University Nursery
Every year we host over 92,000 delegates from around the world; we service over 90,000 bedrooms; we serve over 200,000 meals; we take over £30 million in enquiries. With excellent customer service at the core of our offer, we are recognised as a leading academic venue, winning multiple awards and accreditations in customer service, business tourism and people management. We achieve this by putting our guests at the heart of everything we do. We take workplace engagement seriously and are proud to have been awarded the Best Companies accreditation as very good to work for 2025. Simply put, we’re trying to make Imago Venues a place where people love to be. We care about our people and we’re kind to each other. We’re ambitious, ethical, sustainable and, most importantly, we’re accountable.
What You'll Do:
- Respond to incoming enquiries and proactively secure new and repeat business across our venue portfolio.
- Prepare professional quotations, proposals and contracts for customers.
- Conduct venue showrounds and pre-event meetings with clients.
- Follow up enquiries to maximise conversion rates and revenue opportunities.
- Coordinate all confirmed events, ensuring accurate input of booking details into company systems.
- Build and maintain strong client relationships, acting as a key point of contact throughout the customer journey.
- Work closely with operational teams to communicate event requirements and ensure smooth event delivery.
- Attend regular function sheet and operational meetings.
- Ensure event billing information is accurately recorded and processed.
- Support on-site event delivery and delegate registration when required.
- Undertake proactive sales activity, including telesales and business conversion calls.
- Support wider business development initiatives and commercial objectives.
About You:
We're looking for someone who is enthusiastic, organised and passionate about delivering exceptional customer experiences. You’ll ideally have:
- Experience in a sales, hospitality, events or customer-facing environment.
- Strong communication skills, both written and verbal.
- Excellent relationship-building and customer service skills.
- A positive and proactive approach to sales and business development.
- Strong organisational and administrative abilities.
- Excellent attention to detail and accuracy.
- Good commercial awareness and a results-focused mindset.
- Confidence using IT systems and working with multiple priorities.
- The ability to work effectively both independently and as part of a team.
- Experience of event coordination or conference sales would be advantageous.
Why Join Us?
You'll join an ambitious and supportive team at an exciting time for the business, with opportunities to develop your career, influence change and make a genuine impact on our customer experience. In return, you'll benefit from:
- A supportive and collaborative working environment
- Excellent development opportunities
- Competitive salary and benefits package
- The opportunity to work across an exciting and diverse venue portfolio
- The chance to be part of one of the UK's leading conference and hospitality businesses
If you're passionate about customer service, enjoy building relationships and thrive in a busy sales environment, we'd love to hear from you. Come join our team!
Closing date: 2nd September 2026
Interviews to be held: 10th September 2026
Imago Venues are an Equal Opportunities and Disability Confident Committed Employer.
Sales Coordinator in Loughborough employer: Loughborough University
Loughborough University is an exceptional employer, offering a vibrant work culture that fosters innovation and collaboration in the field of advanced battery technologies. With a strong commitment to employee growth, this PhD studentship provides not only comprehensive funding but also extensive training opportunities, making it an ideal environment for aspiring researchers to thrive and contribute to meaningful advancements in climate-resilient energy solutions.
