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- Tasks: Manage hotel operations and ensure guest safety during night shifts.
- Company: Join a leading academic venue with a focus on exceptional customer service.
- Benefits: Enjoy 25 days annual leave, free meals, gym access, and a pension scheme.
- Why this job: Be the first point of contact for guests and make their night stay memorable.
- Qualifications: Customer service experience is essential; hospitality experience is a plus.
- Other info: Work in a supportive environment with great career growth opportunities.
The predicted salary is between 26742 - 26742 £ per year.
Location: Loughborough
Package: £26,742 per annum
Position: Full time (37.5 hours per week) working night shifts 5 over 7 days from 11pm – 7am
Rate of Pay: £26,742 per annum
Benefits:
- 25 days annual leave plus bank holidays
- Paid leave day for your birthday
- Free access to on-site gym facilities at Burleigh Springs
- Free meal on shift
- Free car parking
- Enrolment into company pension scheme
We are currently looking for a confident and enthusiastic individual to join our team as Night Duty Manager at Burleigh Court Hotel. You will be responsible for managing the smooth operation of the hotel and ensuring the safety of our guests and team members at night. You must be able to deal confidently and proactively with any guest issues, as you will be the first point of contact for our guests overnight.
We are looking for an individual with excellent customer service skills, who can communicate effectively with both guests and team members. You must be able to use your initiative and work well under pressure, whilst consistently delivering an exceptional guest experience. You will have a minimum of one years’ experience in a customer facing role. Experience in a front of house hospitality operation is desirable, although not essential as full training will be given.
About Us: Based at Loughborough University Campus, our brand portfolio includes: Burleigh Court Hotel and Conference Centre, Holywell Park Day Conference Centre, The Link Hotel, The Elite Athlete Centre and Hotel, Loughborough University Nursery. Every year we host over 92,000 delegates from around the world; we service over 90,000 bedrooms; we serve over 200,000 meals; we take over £30 million in enquiries. With excellent customer service at the core of our offer, we are recognised as a leading academic venue, winning multiple awards and accreditations in customer service, business tourism and people management. We achieve this by putting our guests at the heart of everything we do.
We take workplace engagement seriously and are proud to have been awarded the Best Companies accreditation as very good to work for 2025. Simply put, we’re trying to make Imago Venues a place where people love to be. We care about our people and we’re kind to each other. We’re ambitious, ethical, sustainable and, most importantly, we’re accountable.
Come join our team!
To apply online, log onto the Imago website. To find out more about the role click here.
Closing date: 18th February 2026
Imago Venues are an Equal Opportunities and Disability Confident Committed Employer.
Night Duty Manager - Loughborough employer: Loughborough University
Contact Detail:
Loughborough University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Duty Manager - Loughborough
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Duty Manager role.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Understand what makes Burleigh Court Hotel tick and be ready to share how your experience aligns with their commitment to excellent customer service.
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples from your past roles where you handled guest issues effectively. This will demonstrate your ability to manage the night shift challenges confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Imago Venues.
We think you need these skills to ace Night Duty Manager - Loughborough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experience align with the Night Duty Manager role. We want to see how you can bring your unique flair to our team!
Show Off Your Customer Service Skills: Since excellent customer service is at the heart of what we do, be sure to showcase any relevant experiences where you've gone above and beyond for guests. We love hearing about those moments!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points shine through without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Loughborough University
✨Know the Night Shift
Familiarise yourself with the unique challenges of working night shifts. Understand how to manage guest issues during these hours and be prepared to discuss your strategies for maintaining a calm and safe environment.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a guest or resolved a difficult situation effectively.
✨Demonstrate Initiative
Be ready to talk about instances where you took the initiative in previous roles. This could involve problem-solving on the spot or improving processes. Employers love candidates who can think on their feet!
✨Ask Insightful Questions
Prepare thoughtful questions about the hotel’s operations, team dynamics, or guest experience strategies. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
