At a Glance
- Tasks: Lead and enhance student experience across undergraduate and postgraduate programmes.
- Company: Join Loughborough University, a vibrant community focused on education and innovation.
- Benefits: Generous holiday allowance, competitive pay, flexible working, and health perks.
- Other info: Dynamic work environment with opportunities for professional growth.
- Why this job: Shape the future of education while making a real impact on students' lives.
- Qualifications: Strong leadership skills and experience in educational services management.
The predicted salary is between 47389 - 56535 £ per year.
Join us and be part of a vibrant community at Loughborough University. Here’s more about the role and what we’re looking for:
We are seeking a forward‑thinking and highly capable Education and Student Experience Manager to lead and shape the delivery of professional services support for our undergraduate, postgraduate taught and postgraduate research programmes. In this strategic and operational leadership role you will work closely with the Associate Dean for Education and Student Experience (ADESE) to drive the development, implementation and continuous improvement of teaching policies, programme administration and the overall student experience.
You will lead a motivated team of professional services colleagues spanning undergraduate and postgraduate taught programmes, postgraduate research, placements and exchange activity, ensuring they are equipped to deliver excellent, responsive and high‑quality services to staff and students. You will also play a key role in shaping programme operations, analysing complex data to inform strategic decision‑making, and supporting the introduction of new programmes.
This role requires someone who can balance strategic thinking with operational oversight, who thrives on problem‑solving, and who brings strong people‑management skills to a fast‑paced, dynamic environment.
About the University: Universities are one of this country’s greatest assets. We’re educators, employers, innovators and pioneers. We shape culture and society. At Loughborough, we strive for better, think differently, challenge convention and take action. We are passionate about finding solutions to the major problems faced by society and the planet, and we create opportunities for those with the drive, the ambition, and the determination to apply themselves in the pursuit of better.
About the Department: The School of Sport, Exercise & Health Sciences (SSEHS) is internationally recognised for its world‑leading teaching, research and innovation across sport, exercise, health and wellbeing sciences. The School brings together an exceptional range of disciplines—including biomechanics, medicine, nutrition, psychology, sociology, and sport management—and is proud to hold an Athena Swan Silver Award in recognition of its commitment to gender equality and an inclusive community.
Loughborough University is committed to allowing its employees to work dynamically with a combination of working on campus and remotely, where possible. This has been identified as a role that could work dynamically and, if successful, your line manager will discuss these informal arrangements with you. Please note that there is a general expectation that the successful candidate will spend the majority of time working on the Loughborough campus.
Application Process: We are happy to consider any reasonable adjustments that candidates may need during the recruitment process. If there are additional adjustments, you’d like to request please contact Kate Everest. We also offer reasonable adjustments on the job.
Our Benefits: At Loughborough, our benefits are designed to support your life inside and outside of work, helping you to thrive and feel valued as part of our community. Examples of our benefits include:
- Time off: generous holiday allowance, including 14 university closure days and bank holidays, with the option to buy extra through our holiday purchase scheme.
- Where you work: access to a range of fantastic facilities with plenty of green space across our 523-acre East Midlands campus, plus an exciting community at our London campus on the Queen Elizabeth Olympic Park.
- Financial wellbeing: competitive pay, two excellent pension schemes, and everyday savings opportunities.
- Support for you and your family: on-site nursery at our East Midlands campus, flexible and hybrid working options, and a range of family-friendly policies.
- Health and wellbeing: discounted gym memberships and access to world-class sporting facilities, including physiotherapy, plus healthcare offers such as eyesight testing and wellbeing support.
- Travel and sustainability: access to our electric vehicle and cycle-to-work schemes, as well as a variety of travel offers to support sustainable commuting.
Discover more about the full range of rewards and benefits at Loughborough University.
Education and Student Experience Manager - Loughborough employer: Loughborough University
Loughborough University is an exceptional employer, offering a vibrant community and a commitment to employee well-being through generous benefits such as a competitive salary, flexible working arrangements, and extensive health and wellness support. With a focus on professional development and a dynamic work culture, employees are empowered to thrive in their roles while contributing to innovative educational practices within a world-renowned institution.
StudySmarter Expert Advice🤫
We think this is how you could land Education and Student Experience Manager - Loughborough
✨Tip Number 1
Network like a pro! Reach out to current employees at Loughborough University on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching the School of Sport, Exercise & Health Sciences. Understand their values and recent projects. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Practice common interview questions with a friend or in front of a mirror. Focus on how your experience aligns with the strategic and operational aspects of the Education and Student Experience Manager role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the position can leave a lasting impression and keep you top of mind.
We think you need these skills to ace Education and Student Experience Manager - Loughborough
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Education and Student Experience Manager. We want to see how you can contribute to our vibrant community at Loughborough!
Showcase Your Leadership Skills:Since this role involves leading a motivated team, don’t forget to share examples of your leadership experience. We’re looking for someone who thrives in a dynamic environment, so let us know how you've successfully managed teams in the past.
Be Data-Savvy:This position requires analysing complex data for strategic decision-making. Make sure to mention any relevant experience you have with data analysis or programme administration. We love seeing candidates who can think strategically!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Loughborough University
✨Know Your Stuff
Make sure you thoroughly understand the role of Education and Student Experience Manager. Familiarise yourself with Loughborough University's values, especially their commitment to student experience and innovative teaching. This will help you align your answers with what they’re looking for.
✨Showcase Your Leadership Skills
Prepare examples that demonstrate your strategic thinking and people management abilities. Think about times when you've led a team or implemented new processes that improved student services. Be ready to discuss how you can motivate and support your colleagues in a dynamic environment.
✨Data is Key
Since the role involves analysing complex data for decision-making, brush up on your data analysis skills. Be prepared to discuss how you've used data in previous roles to inform strategies or improve services. This will show that you can balance operational oversight with strategic insight.
✨Ask Thoughtful Questions
At the end of the interview, have some insightful questions ready. Ask about the current challenges the department faces or how they measure success in student experience. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
