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- Tasks: Create a welcoming environment and enhance student experiences in accommodation.
- Company: Join Loughborough University’s award-winning Student Accommodation Centre.
- Benefits: Generous holiday allowance, competitive pay, and access to fantastic facilities.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: Passion for customer service and strong communication skills.
- Other info: Dynamic role with opportunities for growth and innovation.
The predicted salary is between 26527 - 28778 £ per year.
Are you passionate about delivering exceptional customer experiences and making a real difference in students’ lives? Loughborough University’s Student Accommodation Centre is seeking two enthusiastic Customer Services and Accommodation Officers to join our dynamic team. The Student Accommodation Centre is an award-winning unit within the University’s Estates & Facilities Department, managing the allocation and administration of accommodation for students. Our work spans catering, housekeeping, and facilities, ensuring a seamless experience for everyone who stays with us.
The wider Estates and Facilities Management team is a multi-disciplinary group responsible for developing, maintaining, and managing the University’s two campuses in Loughborough and London. We deliver a range of services—from capital building projects and refurbishments to compliance and maintenance—while continually improving our estate and supporting sustainable management of land, buildings, and biodiverse landscapes.
Here’s more about the role and what we’re looking for:
- Enhance the Student Experience - be the go-to contact for students living in our Halls of Residence, ensuring their stay is positive and memorable.
- Drive Engagement - work with our Customer Services Manager and Marketing Coordinator to design interactive events and engaging content for social media and communication channels.
- Champion Feedback - be the main point of contact for customer feedback and complaints, turning challenges into opportunities for improvement.
- Support SAC Operations - assist with reception duties and contribute to strategies that maintain maximum occupancy throughout the year.
- Lead and Innovate - take ownership of designated responsibilities while working flexibly across projects to meet evolving business needs.
At Loughborough, our benefits are designed to support your life inside and outside of work, helping you to thrive and feel valued as part of our community. Examples of our benefits include:
- Time off - generous holiday allowance, including 14 university closure days and bank holidays, with the option to buy extra through our holiday purchase scheme.
- Where you work - access to a range of fantastic facilities with plenty of green space across our 523-acre East Midlands campus, plus an exciting community at our London campus on the Queen Elizabeth Olympic Park.
- Financial wellbeing - competitive pay, two excellent pension schemes, and everyday savings opportunities.
- Support for you and those close to you - through our range of life event leave policies as well as access to an on-site nursery at our East Midlands campus, flexible and hybrid working options.
- Health and wellbeing - discounted gym memberships and access to world-class sporting facilities, including physiotherapy, plus healthcare offers such as eyesight testing and wellbeing support.
- Travel and sustainability - access to our electric vehicle and cycle-to-work schemes, as well as a variety of travel offers to support sustainable commuting.
With a huge amount of variety in the role, there is an opportunity for you to develop and continually grow. If this role sounds of interest, we’d love to hear from you.
Customer Services and Accommodation Officer - Loughborough employer: Loughborough University
Contact Detail:
Loughborough University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services and Accommodation Officer - Loughborough
✨Tip Number 1
Get to know the company! Research Loughborough University and its values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend university events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and accommodation. Think about how you can demonstrate your passion for enhancing student experiences.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to leave a lasting impression and show your enthusiasm.
We think you need these skills to ace Customer Services and Accommodation Officer - Loughborough
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for delivering exceptional customer experiences shine through. We want to see how you can make a real difference in students' lives, so share any relevant experiences that highlight your passion!
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the Customer Services and Accommodation Officer role. We love seeing candidates who take the time to align their skills and experiences with what we’re looking for.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on communicating your key strengths and experiences effectively. Remember, less is often more!
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Loughborough University.
How to prepare for a job interview at Loughborough University
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Services and Accommodation Officer. Familiarise yourself with Loughborough University's values and the specific services they offer. This will help you demonstrate your passion for delivering exceptional customer experiences.
✨Showcase Your People Skills
Since this role is all about enhancing the student experience, be ready to share examples of how you've successfully engaged with customers in the past. Think of situations where you turned a complaint into a positive outcome or created memorable experiences for others.
✨Be Ready to Innovate
The job requires you to lead and innovate, so come prepared with ideas on how to improve student engagement and feedback processes. Show that you're proactive and can think outside the box when it comes to creating a welcoming environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, upcoming projects, or how success is measured in this role. This shows your genuine interest and helps you assess if the position is the right fit for you.
