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- Tasks: Create a welcoming environment and enhance student experiences in accommodation.
- Company: Join Loughborough University’s award-winning Student Accommodation Centre team.
- Benefits: Generous holiday allowance, competitive pay, and access to fantastic facilities.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: Passion for customer service and strong communication skills.
- Other info: Dynamic role with opportunities for growth and innovation.
The predicted salary is between 22600 - 25100 £ per year.
Are you passionate about delivering exceptional customer experiences and making a real difference in students’ lives? Loughborough University’s Student Accommodation Centre is seeking two enthusiastic Customer Services and Accommodation Officers to join our dynamic team.
The Student Accommodation Centre is an award-winning unit within the University’s Estates & Facilities Department, managing the allocation and administration of accommodation for students. Our work spans catering, housekeeping, and facilities, ensuring a seamless experience for everyone who stays with us.
The wider Estates and Facilities Management team is a multi-disciplinary group responsible for developing, maintaining, and managing the University’s two campuses in Loughborough and London. We deliver a range of services—from capital building projects and refurbishments to compliance and maintenance—while continually improving our estate and supporting sustainable management of land, buildings, and biodiverse landscapes.
Here’s more about the role and what we’re looking for:
- Enhance the Student Experience and be the go-to contact for students living in our Halls of Residence, ensuring their stay is positive and memorable.
- Drive Engagement by working with our Customer Services Manager and Marketing Coordinator to design interactive events and engaging content for social media and communication channels.
- Champion Feedback as the main point of contact for customer feedback and complaints, turning challenges into opportunities for improvement.
- Support SAC Operations with reception duties and contribute to strategies that maintain maximum occupancy throughout the year.
- Lead and Innovate through ownership of designated responsibilities while working flexibly across projects to meet evolving business needs.
At Loughborough, our benefits are designed to support your life inside and outside of work, helping you to thrive and feel valued as part of our community. Examples of our benefits include:
- Time off - generous holiday allowance, including 14 university closure days and bank holidays, with the option to buy extra through our holiday purchase scheme.
- Where you work - access to a range of fantastic facilities with plenty of green space across our 523-acre East Midlands campus, plus an exciting community at our London campus on the Queen Elizabeth Olympic Park.
- Financial wellbeing - competitive pay, two excellent pension schemes, and everyday savings opportunities.
- Support for you and those close to you - through our range of life event leave policies as well as access to an on-site nursery at our East Midlands campus, flexible and hybrid working options.
- Health and wellbeing - discounted gym memberships and access to world-class sporting facilities, including physiotherapy, plus healthcare offers such as eyesight testing and wellbeing support.
- Travel and sustainability - access to our electric vehicle and cycle-to-work schemes, as well as a variety of travel offers to support sustainable commuting.
With a huge amount of variety in the role, there is an opportunity for you to develop and continually grow. If this role sounds of interest, we’d love to hear from you.
Customer Services and Accommodation Officer in Loughborough employer: Loughborough University
Contact Detail:
Loughborough University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services and Accommodation Officer in Loughborough
✨Tip Number 1
Get to know the company! Research Loughborough University and its values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their mission of enhancing student experiences.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend university events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and accommodation. Think about scenarios where you've turned challenges into opportunities, just like they want you to do in this role!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Customer Services and Accommodation Officer in Loughborough
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for delivering exceptional customer experiences shine through. We want to see how you can make a real difference in students' lives!
Tailor Your Application: Make sure to customise your application to highlight relevant experience and skills that match the role. We love seeing how your background aligns with our mission at the Student Accommodation Centre.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. This helps us get to know you better!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Loughborough University
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Services and Accommodation Officer. Familiarise yourself with the responsibilities mentioned in the job description, like enhancing student experiences and managing feedback. This will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Passion
Since this role is all about delivering exceptional customer experiences, be ready to share examples from your past where you've made a positive impact on customers or clients. Highlight any relevant experience in accommodation services or event planning to demonstrate your enthusiasm for the role.
✨Engage with Questions
Prepare thoughtful questions to ask during the interview. This could include inquiries about the team dynamics, upcoming projects, or how they measure success in the role. Engaging with the interviewer shows that you're proactive and genuinely interested in contributing to their team.
✨Be Yourself
Interviews can be nerve-wracking, but remember to be authentic. The team at Loughborough University is looking for someone who fits well within their dynamic environment. Let your personality shine through, and don’t hesitate to express your ideas on how you can contribute to creating a welcoming atmosphere for students.
