At a Glance
- Tasks: Deliver outstanding customer care and create a welcoming environment at our sports facilities.
- Company: Join Loughborough University, the Sports University of the Year!
- Benefits: Generous holiday allowance, competitive pay, and access to fantastic facilities.
- Other info: Flexible shifts with opportunities for personal growth in a vibrant campus community.
- Why this job: Be the friendly face that makes a difference for gym members and community users.
- Qualifications: Sociable, enthusiastic, and ready to provide first-class service.
The predicted salary is between 20000 - 25000 £ per year.
We are looking for an inspiring individual to lead the way in delivering outstanding customer care by promoting a friendly and welcoming front-of-house environment at Loughborough University in one of our world class sports facilities. You will be the first point of contact for gym members, performance teams, Athletic Union clubs or community members.
The role will be based at one of our reception desks where you will be expected to handle enquiries both in person and over the phone. The role will also involve making bookings for a variety of clubs, sports, and facilities across campus using our booking software and responding to our various email inboxes.
The shift pattern alternates between mornings, evenings and weekends, and bank holiday and University closure days are also included.
Our Benefits
- Generous holiday allowance, including 14 university closure days and bank holidays, with the option to buy extra through our holiday purchase scheme.
- Access to a range of fantastic facilities with plenty of green space across our 523-acre East Midlands campus, plus an exciting community at our London campus on the Queen Elizabeth Olympic Park.
- Competitive pay, two excellent pension schemes, and everyday savings opportunities.
- Support through our range of life event leave policies as well as access to an on-site nursery at our East Midlands campus, flexible and hybrid working options.
- Discounted gym memberships and access to world-class sporting facilities, including physiotherapy, plus healthcare offers such as eyesight testing and wellbeing support.
- Access to our electric vehicle and cycle-to-work schemes, as well as a variety of travel offers to support sustainable commuting.
Discover more about the full range of rewards and benefits at Loughborough University.
Customer Service Assistant, Loughborough employer: Loughborough University
Loughborough University is an exceptional employer, offering a vibrant work culture that fosters innovation and collaboration in the field of advanced battery technologies. With a strong commitment to employee growth, this PhD studentship provides not only comprehensive funding but also extensive training opportunities, making it an ideal environment for aspiring researchers to thrive and contribute to meaningful advancements in climate-resilient energy solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant, Loughborough
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Loughborough University and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Loughborough University and let us see your personality shine through!
We think you need these skills to ace Customer Service Assistant, Loughborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Loughborough University.
Get Familiar with Our Brand:Before applying, take some time to learn about Loughborough University and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Loughborough University
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Loughborough University.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Loughborough University will surely appreciate.
