At a Glance
- Tasks: Manage hotel operations and ensure guest safety during night shifts.
- Company: Join a leading academic venue with a focus on exceptional customer service.
- Benefits: Enjoy 25 days leave, free gym access, meals on shift, and a pension scheme.
- Other info: Work in a supportive environment with great career growth opportunities.
- Why this job: Be the first point of contact for guests and make their night stay memorable.
- Qualifications: Customer service experience is essential; hospitality experience is a plus.
The predicted salary is between 28200 - 28200 £ per year.
Application Closing Date: Friday, 12 June 2026
Position: Full time (37.5 hours per week) working night shifts 5 over 7 days from 11pm to 7am
Rate of Pay: £28,200 per annum
Benefits:
- 25 days annual leave plus bank holidays
- Paid leave day for your birthday
- Free access to on-site gym facilities at Burleigh Springs
- Free meal on shift
- Free car parking
- Enrolment into company pension scheme
We are currently looking for a confident and enthusiastic individual to join our team as Night Duty Manager at The Link Hotel. You will be responsible for managing the smooth operation of the hotel and ensuring the safety of our guests and team members at night. You must be able to deal confidently and proactively with any guest issues, as you will be the first point of contact for our guests overnight.
We are looking for an individual with excellent customer service skills, who can communicate effectively with both guests and team members. You must be able to use your initiative and work well under pressure, whilst consistently delivering an exceptional guest experience. You will have a minimum of one year's experience in a customer-facing role. Experience in a front of house hospitality operation is desirable, although not essential as full training will be given.
About Us: Based at Loughborough University Campus, our brand portfolio includes: Burleigh Court Hotel and Conference Centre, Holywell Park Day Conference Centre, The Link Hotel, The Elite Athlete Centre and Hotel, Loughborough University Nursery. Every year we host over 92,000 delegates from around the world; we service over 90,000 bedrooms; we serve over 200,000 meals; we take over £30 million in enquiries. With excellent customer service at the core of our offer, we are recognised as a leading academic venue, winning multiple awards and accreditations in customer service, business tourism and people management. We achieve this by putting our guests at the heart of everything we do. We take workplace engagement seriously and are proud to have been awarded the Best Companies accreditation as very good to work for 2025. Simply put, we're trying to make Imago Venues a place where people love to be. We care about our people and we're kind to each other. We're ambitious, ethical, sustainable and, most importantly, we're accountable. Come join our team!
To apply online, log onto the Imago website. To find out more about the role click here. Closing date: 12th June 2026.
Night Duty Manager in Long Whatton employer: Loughborough University
Imago Venues is an exceptional employer located on the Loughborough University Campus, offering a supportive and engaging work culture that prioritises employee well-being and development. With benefits such as 25 days of annual leave, free gym access, and a paid birthday leave, we ensure our team members feel valued and motivated. Join us to be part of a dynamic environment where your contributions are recognised, and you can grow within a leading hospitality operation known for its commitment to outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Night Duty Manager in Long Whatton
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Duty Manager role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and crisis management. Think about scenarios where you’ve had to deal with difficult guests and how you handled them. We want you to shine!
✨Tip Number 3
Show your enthusiasm for the role! When you get the chance to speak with the hiring team, let them know why you’re excited about working at The Link Hotel. Your passion can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our amazing team at Imago Venues.
We think you need these skills to ace Night Duty Manager in Long Whatton
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the Night Duty Manager role shine through. We want to see that you're excited about joining our team and making a difference at The Link Hotel!
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer service or hospitality. We love seeing how your background aligns with what we do, so don’t be shy about showcasing your skills!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for us.
Apply Through Our Website:Don’t forget to submit your application through the Imago website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Loughborough University
✨Know the Night Shift Inside Out
Familiarise yourself with the unique challenges of working night shifts. Understand how to manage guest issues during these hours and be ready to discuss your strategies for ensuring safety and comfort for guests and team members alike.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond to resolve a guest's issue or enhance their experience, as this will resonate well with the interviewers.
✨Demonstrate Initiative and Problem-Solving
Be ready to discuss situations where you had to think on your feet. Interviewers will want to see that you can handle pressure and make quick decisions, so have a few scenarios in mind where you successfully navigated challenges.
✨Engage with the Company Culture
Research Imago Venues and understand their values and mission. During the interview, express how your personal values align with theirs, especially around customer service and teamwork, to show that you're a great fit for their culture.
