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- Tasks: Assist users in the library, providing top-notch customer service and support.
- Company: Join Loughborough University Library, a hub for student and staff engagement.
- Benefits: Enjoy part-time hours, flexible shifts, and a supportive work environment.
- Other info: Positions available for evenings and weekends, perfect for students.
- Why this job: Be part of a vibrant team enhancing the library experience for all users.
- Qualifications: No library experience needed; just a passion for helping others!
The predicted salary is between 24794 - 26230 £ per year.
University Library
Part Time, Term Time and Open Ended
The University Library is central to the student and staff experience. We place great emphasis on providing excellent customer service, a range of learning environments, easy access to a large variety of information resources, and support for the development of information literacy, academic and research skills. This role supports the user experience by providing in person services within the Library building. Experience of working in a library, information or educational environment is desirable, although not essential. This position has arisen following an internal promotion. The successful candidate will:
- Work as part of the in person, front-line Library User Services Team to deliver high quality customer services, supporting students, staff, and visitors to use Library resources and services.
- Maintain a welcoming and supportive learning environment for all users of the Library service.
- Support the development and enhancement of user services through a range of activities and projects.
We have a vacancy for a Part Time, Term time, 34 Weeks postion with an open-ended contract.
Saturday 13:00-17:30 & Sunday 09:00-13:00
Salary will be on Administrative Services Grade 3 £24,794 – £26,230, starting at the lowest point on the scale.
Our Benefits
At Loughborough, our benefits are designed to support your life inside and outside of work, helping you to thrive and feel valued as part of our community. Examples of our benefits include:
Time off – generous holiday allowance, including 14 university closure days and
Library Assistant- User Services Team employer: Loughborough University
Contact Detail:
Loughborough University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Library Assistant- User Services Team
✨Tip Number 1
Familiarise yourself with the library's services and resources. Understanding what the Library offers will help you engage confidently with users and demonstrate your commitment to enhancing their experience.
✨Tip Number 2
Showcase your customer service skills during any interactions, whether in person or over the phone. Being friendly, approachable, and helpful is key in a user-facing role like this one.
✨Tip Number 3
Network with current library staff or attend library events to gain insights into the team dynamics and expectations. This can give you an edge in understanding the culture and values of the User Services Team.
✨Tip Number 4
Prepare for the interview by thinking about scenarios where you've provided excellent service or resolved issues. Being able to share specific examples will highlight your suitability for the role.
We think you need these skills to ace Library Assistant- User Services Team
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Library Assistant position. Tailor your application to highlight relevant experiences that align with the role.
Highlight Customer Service Skills: Since this role focuses on providing excellent customer service, make sure to emphasise any previous experience in customer-facing roles. Use specific examples to demonstrate your ability to support users effectively.
Showcase Relevant Experience: If you have experience working in a library or educational environment, be sure to mention it. Even if you don't, consider any transferable skills from other jobs or volunteer work that could apply to this position.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A well-written application reflects your attention to detail and professionalism, which are important in a library setting.
How to prepare for a job interview at Loughborough University
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Library Assistant in the User Services Team. Be prepared to discuss how your skills and experiences align with the role, especially in providing excellent customer service.
✨Show Your Passion for Libraries
Express your enthusiasm for working in a library environment. Share any relevant experiences, even if they are not directly related to libraries, that demonstrate your commitment to supporting users and enhancing their experience.
✨Prepare for Customer Service Scenarios
Since this role involves front-line customer service, think about potential scenarios you might encounter while assisting students and staff. Prepare examples of how you would handle difficult situations or provide support to users effectively.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions that show your interest in the role and the library's services. Inquire about ongoing projects or initiatives within the User Services Team to demonstrate your eagerness to contribute.