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For Companies At a Glance
- Tasks: Help roll out a new Wi-Fi network and maintain IT systems.
- Company: Join Loughborough University, a vibrant hub for education and innovation.
- Benefits: Enjoy flexible hours, generous holidays, and a supportive work environment.
- Why this job: Be part of a digital transformation while developing your tech skills in a friendly team.
- Qualifications: Experience with IT networks and strong troubleshooting skills are essential.
- Other info: This is a part-time role, perfect for students looking to gain valuable experience.
The predicted salary is between 24000 - 36000 £ per year.
Overview
IT Technical Support Officer (Network and Smart Campus) role at Loughborough University. Part time (0.6 FTE, equivalent to three days per week), fixed term for three years.
Responsibilities
- Assist with the rollout of a new Wi-Fi network across the campus, including physical replacement of wireless access points.
- Configuration, structured cabling repairs and general network maintenance.
Key Requirements
- You will have previous experience working on IT networks, structured cabling systems, patching fibre optic cables.
- You will have excellent logical diagnostic skills with the ability to troubleshoot and resolve technical issues with wired and wireless networking technologies.
- You must be a good communicator, have a flexible approach to work, a willingness to learn and be a team player.
What we offer / Why apply
- Support in developing your career, allowing you to progress towards your goals in a friendly environment.
- Development opportunities including exposure to a wide breadth of technologies.
- Work closely with partners across the University to support digital transformation and deliver outstanding levels of service.
- A superb 440-acre green site in the heart of Leicestershire with facilities, open space, gardens and sports areas.
- A great salary and benefits package, generous holiday allowance and pension scheme.
Application process
- Login to our vacancies platform (register, log in, or internal staff login via my.HR).
- Complete all required sections of the application form.
- Fully complete the supporting statement demonstrating how you meet each essential and as many desirable criteria as possible.
- For further guidance refer to our application guidance and tips.
- Please fully complete the application form as CVs alone will not be considered.
Interview process and further information
- If your application is successful, you will be invited to undertake a technical assessment and interview. Both will be in person and held on campus on the same day.
Closing Date: 5th September 2025
Interview Date: 15th September 2025
Role details
- Seniority level: Associate
- Employment type: Part-time
- Job function: Information Technology and Education
- Industries: Higher Education
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IT Technical Support Officer (Network and Smart Campus) employer: Loughborough University
Contact Detail:
Loughborough University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technical Support Officer (Network and Smart Campus)
✨Tip Number 1
Familiarise yourself with the specific technologies and systems used at Loughborough University. Research their current Wi-Fi network setup and any recent upgrades or changes to their IT infrastructure. This knowledge will help you demonstrate your interest and understanding during the interview.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for both wired and wireless networking technologies. Prepare to discuss specific examples of past technical issues you've resolved, as this will showcase your logical diagnostic abilities and problem-solving approach.
✨Tip Number 3
Highlight your communication skills in your interactions with us. Since the role requires collaboration with various partners across the university, be ready to provide examples of how you've effectively communicated technical information to non-technical colleagues in the past.
✨Tip Number 4
Show your willingness to learn and adapt by discussing any relevant training or certifications you've pursued. Mentioning your proactive approach to professional development can set you apart as a candidate who is eager to grow within the role.
We think you need these skills to ace IT Technical Support Officer (Network and Smart Campus)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and key requirements. Make sure you understand what Loughborough University is looking for in an IT Technical Support Officer.
Craft a Strong Supporting Statement: Your supporting statement is crucial. Clearly demonstrate how your experience aligns with the essential and desirable criteria listed in the job description. Use specific examples from your past work to illustrate your skills in network maintenance and troubleshooting.
Complete the Application Form: Ensure that you fill out all sections of the application form completely. Remember, CVs alone will not be considered, so pay attention to every detail in the form.
Review and Edit: Before submitting your application, take the time to review and edit your supporting statement and application form. Check for any spelling or grammatical errors, and ensure that your responses are clear and concise.
How to prepare for a job interview at Loughborough University
✨Showcase Your Technical Skills
Be prepared to discuss your experience with IT networks, structured cabling systems, and fibre optic cables. Bring examples of past projects or challenges you've faced and how you resolved them, as this will demonstrate your hands-on expertise.
✨Demonstrate Problem-Solving Abilities
Since the role requires excellent diagnostic skills, practice articulating your troubleshooting process. Think of specific scenarios where you successfully diagnosed and fixed network issues, and be ready to explain your thought process during the interview.
✨Communicate Effectively
As a good communicator is a key requirement, practice explaining technical concepts in simple terms. This will show that you can bridge the gap between technical jargon and user-friendly language, which is essential for team collaboration.
✨Emphasise Teamwork and Flexibility
Highlight your ability to work well in a team and your willingness to learn. Share examples of how you've collaborated with others on projects or adapted to changing circumstances, as this aligns with the university's values.
