At a Glance
- Tasks: Provide technical support for innovative DigiLabs facilities and advanced technologies.
- Company: Join Loughborough University, a vibrant community focused on education and innovation.
- Benefits: Generous holiday allowance, competitive pay, and access to world-class facilities.
- Other info: Dynamic role with opportunities for growth and a supportive work culture.
- Why this job: Gain hands-on experience with cutting-edge tech while supporting learning and research.
- Qualifications: Experience in AV and IT systems support with strong troubleshooting skills.
The predicted salary is between 27000 - 33000 £ per year.
IT Services are looking for a full-time DigiLabs Technical Support Officer to join our Teaching Support team on our East Midlands campus. This role will provide technical support for the University's DigiLabs facilities, ensuring that our AV, IT and specialist technology environments continue to deliver an excellent experience for staff, students and visitors.
You will be working as part of a dedicated technical team supporting DigiLabs spaces and technologies across the University, including advanced audiovisual systems, virtual and augmented reality platforms, robotics technologies and teaching room AV equipment. We are looking for someone with experience of supporting, installing and maintaining professional AV and IT systems within a customer-focused environment.
You will have excellent technical troubleshooting skills, a practical approach to problem solving and the ability to communicate confidently with colleagues and users at all levels. The role involves:
- Responding to support requests
- Diagnosing and resolving technical faults
- Installing and commissioning new AV and IT equipment
- Carrying out planned maintenance
- Supporting teaching, research and specialist DigiLabs activities
You will also contribute to projects introducing new technologies and services, maintain accurate asset and configuration records, and provide technical advice and guidance to users on the effective use of systems and facilities. We are looking for someone who is highly organised, enjoys working with people and takes pride in delivering an excellent customer experience.
The successful candidate will be confident working independently, able to prioritise their workload effectively and committed to maintaining high technical standards while supporting innovative learning, teaching and research technologies across the University. The role will require occasional evening and out-of-hours working to support conferences, events and other University activities.
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process.
About the University: Universities are one of this country's greatest assets. We are educators, employers, innovators and pioneers. We shape culture and society. At Loughborough, we strive for better, think differently, challenge convention and take action.
About the Department: Our IT Services department is made up of a wide range of teams all responsible for their own specialism. IT Assets are based in the heart of campus with easy access to the wide range of facilities including world class sporting facilities.
Our Benefits: At Loughborough, our benefits are designed to support your life inside and outside of work, helping you to thrive and feel valued as part of our community. Examples of our benefits include:
- Generous holiday allowance, including 14 university closure days and bank holidays, with the option to buy extra through our holiday purchase scheme.
- Access to a range of fantastic facilities with plenty of green space across our 523-acre East Midlands campus.
- Competitive pay and pension schemes, and everyday savings opportunities.
- Support for you and those close to you through our range of life event leave policies as well as access to an on-site nursery at our East Midlands campus, flexible and hybrid working options.
- Discounted gym memberships and access to world-class sporting facilities, including physiotherapy, plus healthcare offers such as eyesight testing and wellbeing support.
- Access to our electric vehicle and cycle-to-work schemes, as well as a variety of travel offers to support sustainable commuting.
Digi Labs Technical Support Officer, Loughborough employer: Loughborough University
Loughborough University is an exceptional employer, offering a vibrant work culture that prioritises collaboration and innovation. With a strong commitment to employee development, you will have access to numerous growth opportunities while making a meaningful impact on students' lives across the UK. Located in a dynamic academic environment, the university fosters a supportive atmosphere where your passion for higher education can truly thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Digi Labs Technical Support Officer, Loughborough
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Loughborough University values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Loughborough University might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Loughborough University!
✨Direct Apply to Loughborough University
Let's not forget to apply directly through the Loughborough University website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Digi Labs Technical Support Officer, Loughborough
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Loughborough University.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Loughborough University. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Loughborough University
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
