At a Glance
- Tasks: Manage hotel operations and ensure guest safety during night shifts.
- Company: Join a leading academic venue with a focus on exceptional customer service.
- Benefits: Enjoy 25 days leave, free gym access, meals on shift, and a pension scheme.
- Other info: Dynamic work environment with a commitment to employee well-being and growth.
- Why this job: Be the first point of contact for guests and make their night stay memorable.
- Qualifications: Customer service experience is essential; hospitality experience is a plus.
The predicted salary is between 28200 - 28200 £ per year.
We are currently looking for a confident and enthusiastic individual to join our team as Night Duty Manager at The Link Hotel. You will be responsible for managing the smooth operation of the hotel and ensuring the safety of our guests and team members at night. You must be able to deal confidently and proactively with any guest issues, as you will be the first point of contact for our guests overnight.
We are looking for an individual with excellent customer service skills, who can communicate effectively with both guests and team members. You must be able to use your initiative and work well under pressure, whilst consistently delivering an exceptional guest experience. You will have a minimum of one year's experience in a customer-facing role. Experience in a front of house hospitality operation is desirable, although not essential as full training will be given.
Benefits:
- 25 days annual leave plus bank holidays
- Paid leave day for your birthday
- Free access to on-site gym facilities at Burleigh Springs
- Free meal on shift
- Free car parking
- Enrolment into company pension scheme
About Us: Based at Loughborough University Campus, our brand portfolio includes Burleigh Court Hotel and Conference Centre, Holywell Park Day Conference Centre, The Link Hotel, The Elite Athlete Centre and Hotel, and Loughborough University Nursery. Every year we host over 92,000 delegates from around the world; we service over 90,000 bedrooms; we serve over 200,000 meals; we take over £30 million in enquiries. With excellent customer service at the core of our offer, we are recognised as a leading academic venue, winning multiple awards and accreditations in customer service, business tourism and people management. We achieve this by putting our guests at the heart of everything we do. We take workplace engagement seriously and are proud to have been awarded the Best Companies accreditation as very good to work for 2025. Simply put, we are trying to make Imago Venues a place where people love to be. We care about our people and are kind to each other. We are ambitious, ethical, sustainable and, most importantly, we are accountable.
Come join our team!
To apply online, log onto the Imago website. To find out more about the role click here. Closing date: 12th June 2026.
Night Duty Manager in Barrow upon Soar employer: Loughborough University
Imago Venues is an exceptional employer located at Loughborough University Campus, offering a supportive and engaging work culture that prioritises employee well-being and development. As a Night Duty Manager, you will benefit from competitive pay, generous annual leave, and unique perks such as free gym access and meals on shift, all while being part of a team recognised for outstanding customer service and workplace engagement. Join us in creating memorable experiences for our guests in a dynamic environment where your contributions are valued and growth opportunities abound.
StudySmarter Expert Advice🤫
We think this is how you could land Night Duty Manager in Barrow upon Soar
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Imago Venues. A friendly chat can open doors and give you insider info about the Night Duty Manager role.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how you'd handle guest issues or manage a busy night shift. We want to see your confidence and problem-solving skills shine!
✨Tip Number 3
Show off your customer service skills during the interview. Share specific examples of how you've gone above and beyond for guests in previous roles. This is your chance to demonstrate that you’re the perfect fit for our team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining us at Imago Venues.
We think you need these skills to ace Night Duty Manager in Barrow upon Soar
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the Night Duty Manager role shine through. We want to see that you're excited about joining our team and making a difference at The Link Hotel!
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer service or hospitality. We’re looking for someone who can handle guest issues confidently, so share examples of how you've done this in the past.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, we want to know why you’re the best choice for us!
Apply Through Our Website:Don’t forget to submit your application through the Imago website! It’s the easiest way for us to receive your details and get the ball rolling on your journey to join our fantastic team.
How to prepare for a job interview at Loughborough University
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Night Duty Manager role. Familiarise yourself with the responsibilities, such as managing guest issues and ensuring safety. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Customer Service Skills
Since excellent customer service is key for this position, prepare examples from your past experiences where you've gone above and beyond for guests. Highlight how you handled difficult situations and maintained a positive atmosphere, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations that may arise during night shifts. Think about potential challenges, like dealing with a noisy guest or an emergency situation, and outline your proactive approach to resolving these issues effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about team dynamics, training opportunities, or how they measure success in the Night Duty Manager position. This not only shows your enthusiasm but also helps you gauge if it's the right fit for you.
