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- Tasks: Lead a team to deliver top-notch customer service in our Co-op stores.
- Company: Join Loughborough Students' Union, a vibrant hub for student life and community.
- Benefits: Enjoy flexible hours, competitive pay, and a supportive work environment.
- Why this job: Be part of a dynamic team that values your input and fosters growth.
- Qualifications: No specific experience required, just a passion for teamwork and customer service.
- Other info: Apply early as we may close applications once we find the right candidates.
The predicted salary is between 24192 - 24192 £ per year.
Loughborough Students\’ Union (LSU) is seeking to recruit Retail Team Leaders to support our Retail Store Managers and help oversee our two on‑site franchised Co‑op stores.
In this role, you will lead and support our team in delivering high-quality customer service while ensuring our stores operate efficiently and effectively. You will work closely with the Co-operative Group, utilising their branding and operational systems to maintain the standards expected of a leading convenience retailer.
This is a full-time position of 35 hours per week. Shifts may start as early as 7:00am and finish as late as midnight, including weekends and bank holidays.
Full details can be found in the Job Description and Person Specification:
If you believe you have the skills and the drive to excel in this role at LSU, please submit your application, ensuring that your Supporting Statement states why you want the role and demonstrates how your knowledge and skills meet the Person Specification detailed in the Job Description.
The position is offered on LSU Scale 4 (point 10), currently £24,192 per annum (pro‑rate for part‑time).
Applications are assessed as they come in, and we will move to the shortlisting stage once we have gathered a competitive selection of strong candidates. Because the process does not operate to a fixed closing date, early submission is recommended to maximise your chances of being included in the review.
Details
£24,192.00 per year
Location: Loughborough Students\’ Union, Union Building, Ashby Road, Loughborough, LE11 3TT, GB
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Retail Team Leader employer: Loughborough Students' Union
Contact Detail:
Loughborough Students' Union Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Team Leader
✨Tip Number 1
Familiarise yourself with the Co-operative Group's values and operational systems. Understanding their branding and customer service expectations will help you align your approach during interviews and demonstrate your commitment to maintaining high standards.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team or improved customer service in previous roles. This will highlight your ability to support the Retail Store Managers effectively.
✨Tip Number 3
Be ready to discuss your flexibility regarding varied shift patterns. Since the role requires early starts and late finishes, expressing your willingness to adapt to different schedules can set you apart from other candidates.
✨Tip Number 4
Research Loughborough Students' Union and its community engagement initiatives. Showing that you understand their mission and how you can contribute to it will demonstrate your genuine interest in the role and the organisation.
We think you need these skills to ace Retail Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and expectations of a Retail Team Leader. This will help you tailor your application to highlight relevant experiences.
Craft a Strong Supporting Statement: In your Supporting Statement, clearly articulate why you want the role and how your skills align with the Person Specification. Use specific examples from your past experiences to demonstrate your suitability.
Highlight Customer Service Skills: Since the role focuses on delivering high-quality customer service, make sure to emphasise any previous experience in retail or customer-facing roles. Showcase your ability to lead a team and maintain operational standards.
Check Your Application: Before submitting, double-check your application for any errors or omissions. Ensure that all required documents are included and that your CV is up-to-date and tailored to the position.
How to prepare for a job interview at Loughborough Students' Union
✨Show Your Customer Service Skills
As a Retail Team Leader, you'll need to demonstrate your ability to deliver high-quality customer service. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues, showcasing your problem-solving skills.
✨Understand the Co-operative Group's Values
Familiarise yourself with the Co-operative Group's branding and operational systems. During the interview, mention how their values align with your own and how you can contribute to maintaining the standards expected of a leading convenience retailer.
✨Highlight Your Leadership Experience
Be ready to discuss your previous leadership roles and how you've motivated and supported a team. Share specific instances where you led a team to achieve goals, as this will show your capability to oversee the retail staff effectively.
✨Prepare for Flexible Scheduling Questions
Since the role involves varied hours, be prepared to discuss your availability and flexibility. Show that you're adaptable and willing to work different shifts, which is crucial for the position.
